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We have had AKC for our Maggie and they paid everytime we just download the form have the vet fill it out we fax it back and thats it we receive our check.We are now going to get in on our new pup Lilly.

I have had them for the past few months and my first claim was for 80% of $500 and I only received $20.00! The next two claims were just as weak. What a rip off. Nothing is covered as what is stated and they have so many excuses of why it's not covered.

I am writing to thank you for your excellent health insurance for my pet. I have been a customer of yours for over 3 years and I have never had difficulty having a claim paid under my value plan. But what is most important to me is the peace of mind of knowing that I would never have to make a medical decision for my valued friend based on whether or not I could afford the treatment or procedure.

I have had Pets Best for a few years now. My dogs are 7 and 13. While I have been with them for the past three years, they have raised my deductible once and have raised my premium cost three times. This past increase was a 31% increase. That is ridiculous and outrageous. I have had to drop my coverage with them in order to maintain the insurance. Unfortunately, I cannot go to another provider because of the age of my older dog and preexisting conditions would apply. I am very disappointed in Pet's Best. They should be ashamed to impose a 31% increase on anyone.

When my eight year old Vizsla mix was diagnosed with multiple mast cell tumors, we were overwhelmed with worry about our beloved pet, but also worry about the cost of his care. Our plan with ASPCA covers 80% of "reasonable" costs. Since we live in a very expensive metro area,we were certain that 80% of "reasonable" would equate to about 15% of the actual cost. I was so pleased (and quite frankly surprised) to find that in total, about 65-70% of our costs were covered--certainly more than we have paid in premiums over the years. Also, the ability to submit the claim forms online and have them processed within a week or two was great. The customer service reps were very helpful whenever I called.

Embrace had been such a blessing to our family. We own an english bulldog, should I say more? Our dog was born with a congenital disorder. If we didn't have Embrace we wouldn't of been able to give him a second chance at life. We appreciate the caring staff and there professionalism. We will always use Embrace for all of our future pets. You just never know when you'll need it.

Embrace's claim process is easy and fast! I was impressed by the easy of submitting a claim and the amount of communication regarding my claim. Everything I read about Embrace before coming a customer is true!

I have a 9 1/2 year old dog who I recently purchased Pets Best coverage for after the (expensive) and painful loss of her mother in April. Without hesitation, Pets Best covered my dog at this age. I recently took her to her vet for a tumor on her leg. The tumor was mast cell cancer and had to be removed. During surgery, more tumors were found on her spleen and her spleen was also removed. The stress and worry of my dog's cancer was alleviated by Pets Best paying for her surgery so she could receive the care she needed. I was reimbursed very timely and they also paid my balance owed to the vet. I would highly recommend this pet insurance for your dog. This is one of the few companies that covers older dogs at a decent rate.

Consumers need to beware of this company's online application process. In January, 2009 I obtained insurance from Pets Best for my Labrador Retriever. I applied online and paid my money. 6 months later, my dog ruptured his ACL, requiring a surgery that cost almost $4,000. My claim was rejected by Pets Best, citing a one year waiting period for cruciate ligament injuries. This was not disclosed during the online application process. It is my opinion that this company dupes consumers by not making them aware of this exception to their policy during the application process. (Especially since this injury is one of the most common canine injuries.) I'm hoping that others will learn from my mistake in trusting this company to be above-board during their application process. My complaints to the company and to the Better Business Bureau have been met with rudeness and contempt. "Buyer beware" is certainly applicable to this company.

It has been an incredible experience to deal with Embrace over the last few months. Our 15 month old Golden Retriever was diagnosed with bilateral elbow displasha that required surgery. Both our vet and orthopedic specialist were doubtful about the condition be covered through insurance as it is commonly viewed as genetic. We got the treatment pre-certified and after paying our $200 deductible and 10% copay Embrace has covered the rest. In our first year with them they have reimbursed us for close to $4000 in vet bills. They have always been professional and friendly on the phone and the email communication is superb (emails to keep us updated on the claims process and emails after approval to confirm that we received our reimbursement). I recommend Embrace to everyone I know and come across with a dog. If only my medical insurance was this easy and straight forward!