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We have had Embrace for about a month. A couple weeks ago I woke up to find our dog unable to stand up. It was a very horrifying experience. Two weeks later our had has had to have a bilateral FHO. So far everyone has been amazing. They have kept me calm and collected. If it werent for Embrace this experience would have ranked with the worse in my life.

I was with ASCPA for only a short time (less than one year) but during that time they did not pay one claim on my Lab, and when I contacted them, the support people were very discourteous and haughty. I cancelled them, and I would suggest no one insure with them

I used to have a pet insurance, which was nothing but disapoointment. It took 8 years for me to try a pet insurance a chnace. I researched for hours so that I would not throw my money away. What sold me was the fact that I got answers to my questions after hours right away. I used the insurance in October but I did not expect much as all insurance companies are so good at coming up with an excuse not to pay. I was positively surprised when I got an e-mail. They actually paid!!! Even before this experience, I had recommended Embrase to friends because of the good custimer service. But now I have the proof that goes with my recommendation!

I have been with this company, PetsHealth for a number of years now, and I have 2 cats..the deductibles are low, and in the first year that I had purchased it, it had already saved me a great deal of money, as one of my cats became seriously ill, and I was unsure how I would pay for the care he needed, as he had to be hospitalized....the bill was well over $500, and Petshealth, because of the coverage plan I chose, paid more than half of that! It helped me so much financially, and the best part, was the peace of mind it gave me. Now, when one of my cats needs to go to the vet I don't worry as much, because I know Petshealth is there, and I can count on them--not only that, but they are so helpful and caring when you need to talk to them by phone.......I would recommend this company to anyone who has pets....

Petsbest does a great job with reimbursements in timely manner with out short changing the client or finding reasons not to pay a claim. As a receptionist at a veterinary we strongly reccomend this pet insurance company to all of our clients.

I continue to be disspointed with the service.They reject claims as pre-existing without further info/documentation. When I wrote and asked that they support their claim they simply never responded. I hear that the AKC offers a good program and I will look into it.

I have had my pets covered by ASPCA Pet Health Insurance for several years. During that time I have turned in numerous claims, several for some specialized treatment, and I have been very fairly reimbursed. Thus far I have had no problems getting a representative on the phone or via e-mail, and those I've dealt with have been helpful, compassionate, and extremely niced to work with. I have recommended ASPCA Pet Health Insurance to several of my friends and will continue the coverage unless something unforseen happens.

I have our 2 boxers insured with Pet's Best. So far I had two claims and both were paid without any issues. I did not use their coverage for things like shots or teeth cleanings but their plans for surgery and accidents worked great for us. They offer monthly payment plans and discounts for more than one pet. I was with VPI before and the issue there is that they use a list of standard cost for services. IF your vet charges more you don't get your refund based on actual cost. I was able to chose the vet and service I want and they have not let me down. I'd give them a 10 if they would offer some kind of refund if you don't file a claim for the whole year but I guess that is wishful thinking and does not happen with any insureance...unfortunately.

I read the Embrace coverage policy top to bottom and I was really disappointed. The illness coverage covers one thing only: " a congenital and genetic condition." As a owner of a mix breed dog I just am not all that worried about genetic conditions that pure bred dogs are known for. What I AM worried about is illnesses like Kennel Cough or Lyme Disease if my dogs vaccination is unsuccessful for some reason. What about these? Not all that impressed with Embrace. I was going to buy it because of all of the good reviews it got and the discount my work offers, but the illness policy just doesn't cover anything I need it to.

My Yorkie was diagnosed with bladder stones five days after my re-newal date and surgery was set up. I called ASPCA to make sure this was covered (since he'd never been treated for this before). I was told it would be but when the claim was sent in, they said he developed these stones in a prior plan period. I tried to reason with them, but they were unreasonable and i just got mad. Now the vet is trying to get the claim through, but is having trouble. I would not recommend this insurance for anyone who loves their pets.