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My dog had a traumatic injury that injured his patella. They refused to pay my claim b/c they said it was congenital. The dog did not limp before the injury. I filed a dispute and they still said the same thing. The company is a joke and they steal money. I guess since all animals have genes then every condition is congenital. They just did not listen to me or my vet. I am going to specidically not recommend Pets Best to all my friends/relatives. Also it took almost 3 months to get as far as I have gotten. They are worse than people insurance. They probably just reject claims hoping that no one will dispute them.

I faxed in my claim on a Friday, it was acknowledged on Monday, payment confirmed on Wednesday, and I received my check the following Saturday. This is my first experience in pet insurance, but PetsBest was recommended by several people, including a vet who has 8 dogs insured thru PetsBest. My claim was simple - just a wellness claim - but I was impressed with the speed.

I recently had a billing issue that was corrected immediately by Chris Hagesfeld, including follow-up email and postal mail responses. Chris provided a level of customer service that would be hard to beat. As a newer policy holder, I've yet to make an insurance claim, but based on Chris' professionalism, I'm confident I've chosen the right pet insurer.

Even though I was purchasing vet quality food and doing everything right, my 4 year old cat wound up with a blockage of his urinary tract on a saturday afternoon. I had been paying into a policy on him for about 3 years and was starting to consider just not bothering it with anymore. Thank god I kept it! Petsecure was great about the claim. I had my cheque in under 10 days. I had called to check on it and the claims adjuster that I spoke to was very polite and patient and asked me how Inky was doing as well. I felt very comfortable with the whole process and am happy that I kept the policy because now if there is any further problems I will have coverage. I think that it is seriously one of the best things that you can do for your pets, and looking back, what I paid for it during the time he was healthy definitely benefited him when I really needed it when he got sick.

I have had 2 types of plans with ASPCA. I had an emergency plan that I didn't think I'd ever use. Unfortuntately, it came in quite useful when my cat became seriously ill, and ultimately passed at only 1 year of age. The customer reps that I contacted both online and by phone were very helpful and supportive. I purchased another contract for my new kitten, and have also experienced wonderful service. My questions are answered promptly, and claims are handled in an efficient manner. I would and will purchase again.

Embrace has been nothing short of fabulous as we've coped with our dogs surgeries and rehab. They are prompt to respond to emails, quick to provide confirmation that they have received information, friendly, helpful... I cannot say enough positive things about our experience. They honestly exceeded my expectations. I've just recommended them to our dog walker who has not had a good experience with her own pet insurance company. I'm hoping she'll spread the word throughout our neighborhood.

I know have Petplan Insurance for my new dog, with the AKC pet insurance plan, I had to euthanize my 8 month old Rottweiler because they said they wouldn`t pay for his hip surgeries because it was hereditary. Petplan is one of the few insurances that covers hip dysplasia operations and my little guy would have been alive, now.

They paid what they promised in a timely manner, and they were very nice to deal with. I would recommend them over all of the other pet insurance companyies.

According to Pet's Best, my credit card was denied 3 times in an attemp to pay one months payment of less than $29.00. On the day P.B. called my home to say my plan was about to be dropped she did not say that there had been 3 attempts. Assuming there was only one, I asked the customer service rep to try the card one more time as I had never had this happen with any of my credit cards. I also asked to PLEASE contact me immediately if there were any other problems with the card. She said everything would be fine and to disregard the letter I would receive stating thier intention to terminate my coverage. I only stumbled upon the fact that I no longer had coverage when I called Customer Service with a question about a claim I was about to submit. She rudely replied that I was no longer covered and could not submit a claim. So,I asked to speak to a magager, as I was shocked at this turn of events. The manager proceeded to lecture me based on what her employee had told her, not even giving me a chance to speak. When I did try to speak, she yelled over me and cut me off. After a great deal of thought I called back and spoke to a very nice sales rep. (I had decided to get a lawyer and stay with the plan in order to prove that I had no intention of not paying or having it dropped.) She stated that she would have to call me during their hours of operation the next day (Saturday) because the credit card system was down. She said to contact my credit card company and try to prove that it was the bank's mistake "to give you ammunition to prove to Customer Service that it was not your fault." Not only did my credit card company inform me that their computer showed no attempt was ever made to bill my card on the dates they claimed to do so, but that I had made several other purchases on the dates they claim to have attempted to bill me. Also, they confirmed what I had already known to be true, which was that I have an excellent credit history and a $9,000 credit limit! (No reason to even be denied!) Why would they not try to keep a good customer who has never made any claims over a simple miscommunication? Maybe because they saw that my dog was ten years old when I called to ask about my potential first claim. Maybe some of the customer service personnell are good and some need to be fired. All I know is, if Pets Best does not make this right, my children will lose their beloved pet much, much sooner because we cannot afford the claim we were about to make. I fear that even though we want to reinstate this insurance company, they will be able to say that there is now a pre-existing condition. Who would intentionally not pay on a policy, when their pet is 10 years old? I've never felt so cheated in my life!

I have a very sensitive dog... his breathing,ears, and stomach are very sensitive to everything. We see the vet quite often and have been with the Embrace people since he was a puppy.As everyone knows, vets can be pricey but we have always had an awesome experience with our insurance.