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I just wanted to say that Embrace is legitimate in everything that they do. They are sincere and caring and genuiely care about pets and their owners. I only had a policy for about 2 months. My little girl had severe genetic heart problems and Embrace covered everything to make her comfortable. For the treatment and the price Embrace cannot be beat by anyone..... When the time is right for me to get another puppy I will for sure buy another policy with Embrace.

My family has been in the insurance business for over 30 years (auto, home, life, & business). I can tell you this is the BEST company out there as far as coverage goes! The fact that they do not have a schedule of benefits is the biggest plus! The premium you pay for the coverage is comparable to all other pet insurance companies that DO have a schedule of benefits. I can say that I have had nothing but a great experience with this company. Their customer service is always very FAST and very FRIENDLY... and they speak perfect ENGLISH!!! I have had to use my insurance a couple of times, and it has saved me over $2000 so far. The best part though above all.... when my pet has an emergency or an ailment, I can tell the vet to do what they need to do in my pet's best interest IRREGARDLESS OF PRICE. I let them know I have the best pet insurance money can buy! Claims turnaround has been very fast every time I have used it. I scan my forms and email them as this seems to be the fastest and most convenient way. I have ALL 3 of my dogs insured with Pets Best, and any other pets I get will be insured from day one as well!!!

I bought Pets Best insurance as soon as I brought my puppy home. After much research I went with Pets Best Pets First plan and added on their Best Wellness plan. I also paid the additional amount to guarantee the cost would not go up for the first 8 or 10 years. I was hoping to not really use the insurance during the first year! Unfortunately, my dog,Lucky, had some kidney infections and stomach issues. Pets Best did live up to their claims of fast claims settlements. They paid exactly what they had promised when I sign up for the insurance. The only complaint I have about those claims is that they mislabeled the reason for the claim. When I called they said that it was a computer thing and that it did not matter. They did nothing to fix it. Now comes the real complaint with Pets Best. I just got notice that they are being underwritten by Aetna Insurance Company. My insurance went up $149.56 and they are no longer honoring the guarantee price that I had paid extra for when I went with them. Checking around, they are $149.56 higher than the very best plan one of their competitors has. I will be doing more research this afternoon and will probably change companies. If I had to rate the company on my first year's turnaround for claims I would rate them a 9. As far as new cost and not living up to thier promise to hold the line on the price, I would give them a 3!

Since my review on 2/8/09, the customer service manager has apologized to me. I was determined to get this resolved and had gotten in touch with their sales manager. HE WAS WONDERFUL! Not only did he listen, he believed me. He then made it his mission to solve the issue. He personally did a conference call with me and my credit card company. They concluded that it was a technical issue between P.B. electronic system and my credit card company's electronic system. My policy was reinstated as if it had never lapsed. I am pleased to say that my claims have been reimbursed, and the offic manager? We have a great rapport she apologized profusely and is now instrumental in getting my claims taken care of. Immediately after this was resolved, I thought, "Maybe hell does occasionally freeze over!" :) I just love it when honest people are heard and given the benefit of the doubt! Thank you for letting your heart get involved!!! I stand corrected regarding Pets Best. You've redeemed youself!

I am recommending Embrace to all my friends who have pets. Taking this insurance is one of the smartest things I have done. Even though my dog is only 4 years old, she has had $2200 in vet expenses over the past few months, and Embrace has paid everything they said they would.

My dog's claim was paid to my approval . Initally I had a problem which was due to my vet. not detailing my dogs condition adequately. After discussing. the issue with an Embracer, I followed the suggestion. I appealed the case. My issue was resolved my ciaim was paid and we are happy. Thank you for your speedy resolution.My friend is planning to add a puppy to her family I recommended Pet Embrace to her.

Being in the "customer service" world for many years, I know how important it is for companies to receive feedback about their products and service and they need to know which agents are representing them well. The agent I spoke with the other day (Vickie) was both friendly and knowledgeable and I really appreciate that. I also appreciate any company that keeps jobs in the United States!!! When will the other companies realize that you get what you pay for? Yes, a company may be able to save some money on hourly employees by shipping jobs overseas, but the quality is just not there. It's nothing personal, those folks just want to work and I don't begrudge them that, however, again, if the service isn't being provided and there's also a communication difficulty, it just isn't a good customer experience. I go out of my way to work with companies that keep jobs here, whenever possible. I digress; my main point is that I think Vickie is a keeper! Now, with all that being said, I'm about to make a claim and I hope that I can still rate a "10" after. My dog started limping and I took her the next day to her long-time veterinarian, who advised that she needs surgery on her back leg! Turns out that what she has falls under one of the provisions that isn't covered until your policy has been in effect for a year and - thank God - this situation occurred about a week or ten days after that one year mark. Whew! However, I hope we're not going to have a problem and I'll be back on this board to advise anyone who's interested as to the outcome. Thanks so much - Goldie

I took my one-year-old cat to the vet in February of '09 because she had the runs, and I just wanted to be sure that everything was okay.Embrace denied my claim, saying that she had a pre-existing condition. The only other time my cat had seen the vet was when I brought her home for the first time, and I had her completely checked out by my house calls feline internist. At that time my cat had slightly loose stools, probably caused by the stress of moving, new food, or being in a new environment. It went away, untreated, in about a day. To say that this trip to the vet 11 months later was a "pre-existing conditon" is pure fraud. I've attempted to cancel this policy because I don't believe that this is an ethical company. In fact, I have not even received the written confirmation of my cancellation that I requested! I would hate to make a serious claim after having had this policy long enough to have paid Ms. Bennett or Embrace insurance many thousands of dollars, only for them to find some way to deny it. Better to find out now and move on.

We added a Saint Bernard puppy to our family almost a year ago and discussed purchasing insurance. I did a little research and came across Embrace. Having a "giant breed" dog, I knew we were probably going to be looking at potential problems as she aged. In December, I chose Embrace because I thought they would be a good match since they would cover genetic conditions, unlike some of the others. Little did I know how soon we would be encountering problems. A few weeks after taking out our policy, our puppy had her first real "playdate" and began encountering obvious pain later that night. A few days later she was scheduled for sedation for another minor procedure and her vet recommened x-rays of her hips while we were there. The results were devastating-bilateral hip dysplasia in our 10-month old baby. We were told she wouldn't be able to walk by the time she was 2. Fast forward to now-she has already had a triple pelvic osteotomy on one of her hips (which was not cheap) at a specialty facility more than 100 miles from home and is recovering beautifully! Embrace has been absolutely wonderful during this process. They have processed our claims in a timely manner and their customer service has been very pleasant to work with. I would recommend Embrace to anyone considering insurance for their pets. Thanks to Embrace, our "big" puppy now has a chance of living a normal life!

I am a first time pet owner. I had no clue where to even begin when researching for an insurance company. My vet - Irvine Vet. Svcs recommended insuring my pet through Pets Best. Not only is my vet the best, but they certainly recommended the BEST pet insurance co. My puppy had a recent gastronomy for ingesting a foreign object. I had to pay almost $2,500 out-of-pocket, but when I called Pets Best they said this procedure is covered and that I would be reimbursed 80% with an average turnaround time of less than two weeks. The turnaround time alone is unbeatable. Aside of the benefits that come with being a member, what I found most important was that each time I called to check status on my claim, a very friendly, professional rep would answer all my questions. I told her...folks from Idaho must ALL be so very nice and courteous. It's so hard to find good customer service these days...and hands down...Pets Best offers first class / five-star service.