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I felt compelled to reply after reading some of the negative posts about Pet Partners insurance. I have had the insurance for my Bernese Mountain dog. He's unfortunately had several trips to the ER after ingesting things he shouldnt have- and even had to have surgery to removed something lodged in his stomach. Having this insurance has payed for itself 20 times over. I found the claim process quite simple and straightforward for all procedures- and even regular checkups and monthly meds like frontline and heartguard. I downloaded and faxed forms- and always received an acknowledgement in the mail within days and payment within a few weeks. If I needed additional information - they are very helpful on the phone providing options. I would reccomend this to anyone.

I've had the AKC plan for 2 years. I have one of the more expensive policies that covers some office visits and medication, dental cleanings, heartworm meds as well as accidents and other illness. I did read the fine print and know that hereditary and congenital conditions are excluded but so far I have not had any problems getting claim forms or being paid for my claims. Payment sometimes takes longer than the 2 week period they mention, but I have never been denied a claim and I would say that overall I have gotten back about half of what my yearly premiums are just for routine care and vaccinations. I have never had an accident claim. The first year I had the neutering plan for and the next year I chose a plan that did not include neutering since it wouldn't be needed again. I did have to call them to change the plan but it was as simple as that. I have no complaints and plan to continue with the insurance.

I initially reviewed Pets Best as poor and related the several things that had gone wrong with my initial claim which had been declined. However, Pets Best Customer Service suggested that I resubmit the claim. I did so, and they processed it amazingly quickly. I received exactly the amount that I was expecting. I am most favorably impressed and very glad that I have Pets Best. Especially, I appreciate their customer service. It is easy to reach a real person via phone. I also really appreciate being able to monitor what is happening with my claim online. This has been my first experience with pet insurance, and I am delighted that it has worked out.

Let's face it, nothing is free ever, and nothing is cheap today, but as pet insurance companies and their offerings go, PetsBest is by far the best deal. Their various plans are more or less tailored to the client's need, and they are flexible and interchangeable. And for what the company offers, it is the least expensive one around. I should know! For SEVEN YEARS I payed a fortune every year, with all sorts of restrictions, to insure my kennel of show dogs. I don't know if PetsBest was not yet on ground or if I just didn't know about it.The crowning glory of this company is its people. I don't know who all is there but the young men and women I have dealt with can be described only in superlatives for customer friendliness, courtesy, and help. Thanks Vicki, Sara, Andy...you are great.

i sent a claim in and they just let it sit on someone desk for 3 weeks and after 10 phone calls got more run around as to where the claim was and then they called me and said the check was being put in the mail that day and 11 days later no check. They are very unorganized and their 10 day turnaround has been a month and still nothing!!

HI - I like the company overall- the only complaint I have is that they say ten business days to process a claim and I had never had a claim processed in that amount of time- so I would encourage them to be honest about the time to process claims- to say it is ten business days is not true- it is at the least fifteen business days

With my previous cat (who died in 1993) I had tried other pet insurance companies, but I always had to pay a co-pay and they didn't cover many of the bills I had submitted for payment. I signed up with ASPCA Pet Insurance in 2006 and am extremely glad that I did. Last year I took my cat to a "cat" groomer that I thought would be a good place to go (I checked on the internet and it had several stars as a rating. I had taken my cat to the groomer in May and by Memorial Day weekend (a couple of weeks later), my cat had become very ill (he was falling down, plus his third eyelid was showing in one eye). This had happened on Sunday so, of course, the pet hospital where my cat's vet was was closed. Fortunately, there is a Pet Emergency center near where I live, so I took my cat there and was told he had "Horner's Syndrome" (the symptoms can last for 6-8 weeks), which they did. Over the time that my cat was ill, his medical bills came to over $1,500.00 and ASPCA Pet Insurance paid over $800.00 of that.

My husband and I desperately wanted to get a puppy so we called around, looked online and finally found one. We went to pick her up and fell instantly in love with her. She was a Chug (pug x chihuahua) and the cutest little girl ever! About 2 days after we got her home I brought her to the vet thinking that she might have ear mites. Turned out to be nothing but the vet that we went to see set us up with a trial package for puppy insurance and sent us on our way. About 5 days later Lelo started with vomiting and diarrhea and we took her back to the vet where she was diagnosed with Parvo. The vet told me that it is a very expensive treatment but if we went ahead with treatment she would have an 80% chance of living. So, of course we went ahead with it. Lelo was in the hospital for 7 days. We went in to visit her on a Wednesday. Our vet bill had become outrageous and we couldn't afford to go on any longer with treatment. We went in to say goodbye to her and through tears I said to her "I'm sorry baby, I wish you could tell me what to do... If you want to keep fighting we will." It's the hardest decision to make. After saying "goodbye" we were speaking with the vet and as we were, Lelo stopped breathing. She made the decision for us. Our vet bill by the end of it all was at $7,188.22 and being a student, that's a pretty scary number. PetSecure paid $5000.00. For anyone that is wondering whether or not pet insurance is worth it, I hope this story helps. Although Lelo didn't live I wouldn't have been able to give her a fighting chance without it. Thank you so much PetSecure!

I have two dogs. One needed patella surgery 2x which is considered congenital. Embrace paid handsomely, just as it stated in the policy. There was no hesitation and no problems. They just paid all claims. Amazing, when you hear so much about rip off companies--this company is great! I will always use them if I have pets. My other dog is healthy but you never know. What if I didn't have this coverage, I would be in so much debt. I recommend Embrace to anyone who loves their pups, cats, etc. There is no choice for me. And their customer service is fantastic-everyone is so polite, and helpful-it's like they all have stock in the company. I wish every company was run like this one.

I have never had pet insurance before, but on the advice of friends, I decided to give it a try. I purchased Pets Best insurance (the basic plan) for my six rescue dogs. I submitted my first claim after one of my dogs had a sudden illness that was resolved after treatment over a two week period. After submitting my claim, I called Pets Best to find out whether everything was in order and was told that it was, that Pets Best would be contacting my veterinarian for medical records on my dog. Roughly two weeks later, I received an email that my claim had been processed and that I would receive a letter in 7-10 days with any eligible payment. I went online to find out what the what the disposition of my claim was and found that my claim had been declined. When I called it turns out that Pets Best declined my claim because the scanned credit card receipt was covering the Vet hospital name on the invoice(even though the name was on other pages). When I spoke to the customer service agent, she said that I would have to resubmit the claim. She also said that I would need to send my dog's veterinary record for one year. I said I had been told that they were contacting my vet and I asked why they did not tell me about the receipt and the medical record but merely declined my claim. She said they did not always have to have the vet record and they wanted to cut down on paperwork. I have resubmitted the claim, now a new claim since the first was denied. So, I am still waiting to find out whether I will keep Pets Best. My comment: It would have required very little for them to contact me, especially after I asked, and allow me to rescan the invoice without the credit card receipt on it and to inform me that I needed to send the vet record. So, at this point my assessment is poor. I will wait to make a final decision on continuing with Pets Best based on whether they pay my legitimate claim and whether there is further delay or prevarication regarding it.