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Working with Embrace has been one of the most pleasant experiences I've had with any business. Our bulldog developed a severe limp when he was only 11 months old and after consulting with a couple of orthopedic specialists, came to the conclusion that he would need to undergo surgery to repair a patellar luxation (make sure you get a second opinion...the first surgeon wanted to do some exotic TPLO surgery to fix a cruciate that turned out to be perfectly intact). After surgery (which went very well) we submitted our claim for the initial X-ray with our regular vet, the consult with the surgeon we went with, and for the surgery itself. The claim took a little while (~2 months) to process, but that was entirely due to the delay in getting detailed records from the different providers. Embrace kept me in the loop the entire step of the way about what additional items they still needed and how I could help in getting them, and ultimately the claim was accepted - very fair and transparent. Can't say enough about how customer-oriented and caring they are. While I hope not to have to submit another claim for our boy, it makes it much easier knowing that we have a policy with such a great company.

I decided to go to the breeders house with my sister to see her puppy (just born at the time). I had no plans on getting a dog, I was just going along for company. When I got there and seen all the dogs I feel in love. The breeder informed me that someone backed out last min and there was now a dog available if I was interested. How could I say no! 8 weeks later we went out to get our puppies and I had everything home waiting for her, new bed, blankets,toys, treats,leashes etc. One thing I didn`t think of was Pet Insurance. Our breeder had a Puppy Package ready and informed me that he had signed Mia (what I named my puppy) up for a Pet Insurance Trial Package. That encouraged me to look into it further and seen all the beneifits, and signed her up permently. Some people have the attitude that nothing will happen and if it does then they will just deal with it. I like having the peace of mind that Mia is looked after, I hope I NEVER have to use it, but I sleep better at night knowing that if I need to use it she is going to be well taken care of. The staff at Pet Secure are excellent, they are so friendly and answer all my questions and always ask hoe Mia is doing. I would and do reccommend Pet Secure to anyone that is a pet owner. My little girl is taken care of and that means the world to me!!

When my 15 month old was diagnosed with luxating patella, I was shocked. When I had the consultation and got the bill I was devistated. The doctor told me my insurance would more than likely not cover it. I did my footwork anyway, and Embrace kept me posted almost daily on what they needed from me, and what would be left to do. It brought me to tears when my puppy's surgery was authorized. I am eternally grateful for the financial load they lifted off my shoulders. That left me with the ability to focus on my pet. They even asked for pictures so they could see my puppies! I really felt like they cared about my puppy, and when surgery was done, I got an email with well wishes. They are top notch, and amazing.

We are very pleased with Embrace. Previously we has VPI pet insurance. When we made a claim with VPI the amount we received was much less than we had expected. In the last month we made two claims one for Enteritis and one for a Urinary Tract infection. The Enteritis claims was processed right away and we were very pleased with the amount we received. The second claim is being reviewed at this time. When we had VPI if a claim was denied that was it they would not take a second look at it. Embrace is willing to work with the pet parent. Embrace is an excellant company for any pet parent.

I've held policies with other pet insurance companies, andup until today, I was happy with Embrace. I adopted my dog, Sugar, last August, and I knew that she was almost blind. My veterinarian was concerned about possible SARDS, and so, I quickly had Sugar seen by an opthalmologist at Purdue University. They did NOT diagnose her with SARDS, but instead with PRA -- Progressive Retinol Atrophy. This is a irreversible disorder, but except for the blindness, Sugar should have no other symptoms and/or complications. So, I forgot about it. PRA is not serious, and Sugar has adapted well to her blindness. Then, last month, she had a corneal ulcer, which prompted Embrace to review her records. They saw that my veterinarian was concerned about SARDS last year, and immediately informed me in an email that SARDS was added as an exclusion to my policy. Of course, I am fighting them on this, since they didn't even bother checking to see if Sugar saw a specialist, because if they did, they would know that she doesn't have SARDS. Even still, I am angry. This is a demonstration that Embrace is just following the other pet insurance companies -- i.e. they are just looking for easy, convenient ways to exclude conditions. I am confident that I will win, but I am still very disappointed. Shame on you Embrace.

We adopted a black lab from labs4rescue last July. We have owned pets before but never had insurance. We did some research and chose a plan with Embrace. In November of 2008 she was diagnosed with luxating patella’s in both knees as well as hip dysplasia. We had one knee done at a time and were trying to hold off on doing anything with the hips as a total hip replacement was a major surgery. Unfortunately we had to replace her left hip two weeks ago. Through the course of the surgeries and etc. Embrace was outstanding with their customer service. They were extremely responsive and covered everything based on the policy selections we chose. They follow-up and stand behind their policy. I would HIGHLY recommend this company to anyone who owns a pet. It is rare these days to find a company that believes in customer service and stands behind their product. We are truly grateful for their coverage and commitment to the customer.

I have been so impressed with Pets Best Insurance. We have had the policy for over one year and it has been so wonderful to have the peace of mind of having this insurance. We have had to file claims and they are processed effectively and in an fast manner. They have sent us emails stating that they are requesting our dog's medical records so we are aware of what the process is. But most of all beside the professionalism and service every time I call to ask a question they say "How is Maxx?", our dog. We appreciate an company that cares about our dog as much as we do. I would highly recommend this to anyone considering pet insurance.

Thankfully I have yet to use our insurance coverage for anything major, but each and every single time I have dealt with Embrace, I get an immediate and positive response. I am not the only customer who feels this way. I chose Embrace after I read the positive remarks made by a number of Embrace customers on more than one Golden Retriever Forum. Apparently, many Newf owners are just as happy. I'd also like to take the time to explain why I chose to insure my two. If one day my two are faced with cancer I do not want to make treatment decisions based on finances alone. Embrace allows me Peace of Mind. I'd also like to send out a big Thank you to Embrace for supporting Meggie's cause.

I had my Auggie, beloved standard poodle – and first ever dog – for almost 11 years, thanks in no small part to PetSecure’s financial support for Auggie’s considerable health issues. While he was completely healthy as a little pup, as he aged Auggie developed Addison’s disease, hypothyroidism, bladder stones, and ultimately a heart murmur, ataxia (back leg weakness, likely the aftereffects of a minor spinal cord deformity or injury), and high blood pressure and related blindness. I had a whole ‘team Auggie’ of generalist and specialist vets – including Traditional Chinese medicine specialists and acupuncturists – providing advice, support, and medication to keep him as healthy and active as possible, again with financial support from PetSecure. As a result, Auggie’s quality of life was very, very high, better (my vets have told me) than any other dog they knew afflicted with just ONE of Auggie’s conditions. My happy boy made friends throughout our Toronto neighbourhood, was described by one local merchant as a ‘well-respected member of the community’, and is now memorialized in a commemorative oak tree planted in our favourite ravine – meaning that he’ll continue to benefit our community for years to come. That initial puppy policy I purchased was an essential investment in Auggie’s viability throughout his life span: I could never have managed without the reimbursements for treatments and support. I will forever be grateful to PetSecure, and when my heart has healed and I have a new puppy, will invest in PetSecure insurance again.

Letter sent to PetsHealthCarePlan: Dear PetsHealthCarePlan, Attached is my final claim for my beloved Jonah who was euthanized on Tuesday, May 5, 2009. I’ve also attached a picture of Jonah (tabby) with his buddy Hazy Girl (tuxedo). Jonah was truly the sweetest cat! We have 5 other cats (!) and Jonah got along with ALL of them. He was extremely interactive with us throughout the day, constantly talking to us and being mama’s lap kitty while she worked at the computer. He loved to greet me after my morning shower and would patiently wait for me to put a towel across my shoulders so he could hop up and snuggle me on my shoulders! At night, ever since he was a baby, he loved to fall asleep sucking my ear lobe. I adopted Jonah as a rescue kitty during a very tough time in my life. I was struggling with depression and his beautiful soul helped me overcome that tough time. He’s been with me through a divorce, two moves (one from SC to MD), starting up my own business and several more additions to the family. He had so many distinct meows and purrs and expressions that makes me believe he was highly evolved and more connected to people than the average pet. Jonah was shortchanged on his life and it took us all by surprise. He never had anything wrong in his annual checkups and never had those urinary issues like many male cats do (like Boaz). When his kidneys started to fail towards the end of last year, we were told we only had a few weeks left with him. A few months later, Jonah survived and thrived after having a huge bladder stone removed. And you wouldn’t believe how well he responded to acupuncture! After 2 or 3 treatments, Jonah was totally expressing energy and playfulness like he did when he was a baby kitty! It had been years since we played our little “hide-and-seek-and-pounce” game (I wish I could show you a video of it as it was so hilarious), and for two months he just carried on in full strength like when he was a kitten. I truly do credit that to the acupuncture. But unfortunately, Jonah’s kidneys could not keep up with his vibrant life force. We had learned from a Pet Communicator how to communicate and “pet-speak” with Jonah and he told me he was ready. He was so sweet on his last day, giving to the very end. I held him as he purred on to the other side. We were so grateful to provide him a peaceful crossing. We are also very grateful to PetsHealthCarePlan because without your services, I would have been robbed even further of the last 4 or 5 months I had with Jonah. And I can’t even begin to tell you how precious those last months were. I still can’t believe he’s gone. I tell everyone I know who has a pet about your program. What’s equally as important as the coverages you provide is the compassionate customer service that I have always received from your staff. Thank you again for the services you provide.