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trupanion is the reason we are able to keep our diabetic dog alive.

Lisa was great.. I just had a really bad experience with initial cancer claim for my senior who was insured by you over five years without incident. Not a big good impression. Stressed me out bad.

I greatly appreciated that Trupanion listened closely to my concern and didn't try to talk me out of what I thought was the reason for their denial of Ruby's case and quickly told me what needed to be done. I was in the medical field and had experience with claims that made assumptions based on diagnostic codes. Unless you read the full record at the ED, you wouldn't have seen the reason for her symptoms for this specific emergency visit and that it was not related to some similar symptoms previously for another condition. Anyway, it was a nice surprise to get this taken care of so easily and we thank Trupanion.

Four years later and this dog just keeps coming up with mystery ailments and oddball accidents! Embrace had always been there and has been incredibly comforting to know that I won’t have to make tough decisions about Birdie’s care.

Shannon answered my question cheerfully and was able to give me the answer I was looking for. I've always had wonderful help from Trupanion's customer service representatives any time I've phoned with a question or a problem.

It's confusing how the claims related to the same issues are given different claim numbers. It creates more confusion and distrust in how the claims are handled

Excellent customer service and fast processing of claims.

Murrayhill vet clinic recommended I get Trupanion some years back when Sapphara needed dental surgery. I’ve had pets all my life without insurance and decided I’d get this for obvious reasons, to give my pet the best care possible. Some years went by and Sapphara was very healthy, then within 24 hours she was deathly ill and Murrayhill was so spot on getting a diagnosis and helping me with the insurance claims even from the emergency clinic... I was so nervous and sad about my kitty and the cost of care and so grateful to have this insurance. I recommend Trupanion insurance for all pet owners and am happy to report that Sapphara is improving and home. Thank you so much to Trupanion and Murrayhill Vet Hospital....Sapphara Kitty and Merrily Wagner

Trupanion has always treated us with fairness. When you talk to a representative, its like talking to a kind, caring person who cares about your pet.

Easy to use interface and the on-phone customer service is fantastic