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With most insurance companies of any kind, processing claims is inconvenient at best, but with Embrace, it was not only painless, but an all around pleasant experience. They were helpful, responsive, and really proactive about following up with me to help make sure the claim was processed as quickly as possible. There's no doubt in my mind that I'd use and recommend Embrace to anyone in the market for pet insurance.

Embrace covered an injury that most other pet insurance companies deem "genetic" (even though my dog's injury was caused by an isolated accident) I was given frequent email updates by the company letting me know the status of my claim and it was processed fairly quickly. Thank you, Embrace!

We have a a Golden Retriever named Macey who until March of 2009 was rock-solid healthy. During the summer of 2008 our daughter's dog who was insured with Pets Best became very ill and the insurance plan paid off big time. Our daughter advised us based upon her experience to insure our dogs with Pets Best and we are glad we did. In March of 2009 Macey was diagnoised with IMHA a type of anemia which can be deadly. We caught it in time. Pet's Best allowed us to save our dog because they paid $7,500 on a premium of $350 paid the summer before. Had we not had the insurance we would have had to put the dog down. I am only sorry that we did not go for the higher level of coverage which would have been about $10.000. As of today 11-4-09 Macey is in full recovery.

I recently purchased Embrace plus Wellness Plan, for my 2 year old Newfoundland puppy. As a giant breed, there are known hereditary issues that I knew my girl might come across as she aged and was looking for a plan that covered possible hereditary issues.I had an Orthopedic exam performed on 10.24,09 and submitted the completed exam to Embrace to reduce the 6 mo waiting period prior to coverage for any Ortho disorders - we received clearance for her waiver on 10.26.09, over the weekend. I also submitted the bill for the exam on the 10.24, and was informed today, 10.30.09, that it has been processed and paid according to her Wellness portion of her benefits. I also had my vet submit her complete medical history to Embrace to get a better understanding of any "pre-existing conditions" that might come up within the next year that they might not cover. But so far, so good! I have read my policy from end to end more than 20 different times to fully understand what is deemed "pre-existing","behavioral" etc. Embrace has been on top of all my concerns and has been in constant contact with me regarding the process. I will update after I hear back from them regarding the medical history review.

Our 7-year-old Golden Retriever suddenly became sick the first part of October. We had to take her to an emergency pet hospital, our vet, and also to a critical care/internal medicine vet. Needless to say, the costs kept rising. We wanted to do everything we could to help our Golden. But they finally found out she had somehow gotten liver disease and we had to put her down. Pets Best customer service was very helpful and kind and took care of all claims in an extremely efficient manner. We thank them and will be sure to recommend them to anyone with a pet they care about and we have already recommended Pets Best to our friends.

I have two Shih Tuz's and one had to have metal plates in his front legs and they claimed it was a hereditary condition age 1 1/2 and then the other one had a scratch on her eye which got infected and almost lost her eye and ASPCA called that hereditary age 1 1/2 so there was never any payments made even for the hospitalization that was required because they said it was boarding costs. I would definitely not buy this insurance and I have canceled after one year with $0 money ever reimbersed.

We bought a purebred puppy, and thought pet insurance might be a good option, even though we have never had it before. I found Embrace online, and liked the optional illness and dental protection options, so I signed up. Good thing I did, as our puppy became very ill and had to see several specialist veterinarians; she has a rare metabolic/ muscle disease. Embrace has been great and has covered her bills, but the best thing about them is the customer care. Embrace reps. follow up to ensure I receive payments from them, and have sent kind words for my dog in emails along with my EOB's. I would highly recommend Embrace to anyone looking for quality insurance and compasionate customer serivce.

My dog got a bacteria called pseudomonas, it is the most resistant to antibiotics. It comes from dirt this then caused him to have bronchitis and Embrace declared it was genetic and paid $63, out of $3000 in bills. I had bronchitis every spring as a kid it was not genetic and it went away. I am considering if I need insurance.I'm not a happy client, I feel deceived. I figure if he breaks his leg they will find some way to declare that a genetic disease.

Our dog is our baby. She has had pet insurance since a pup and is 3.5 years old now. She was always healthy until an acute illness this year. We had switched to Embrace because our old insurance made unilateral decisions on what claim payouts should be based on (their own cost chart versus what the vet actually charges customers for services). This was frustrating and costly to us. Embrace covered 90% of the actual vet cost when they processed our claims. No hassels. And they cared enough to ask after our dog and the progress of how she was doing. Their professionalism and courteousness was refreshing. In the end our dog's well being is all we care about and after many tests and a surgery she is now back to being healthy and playful. However, it's nice to know that Embrace gives great coverage and works with you from start to finish of the claim process and that. My sole warning to new Embrace customers is that upon your first claim, Embrace will ask for the last 2 years of health history (veterinary medical records) of your pet to rule out pre-existing conditions. Something I feel should have been made clear up front when purchasing the policy. Because of this review process; your first claim will take a little longer to process than you might expect. The good news is that they stay in communication with you the entire duration of the process until claim payout is made. You'll love Embrace. It's worth choosing them for your pet's insurance or switching over to them from your existing one. Sasha L. (Massachusetts)

I was very pleased with the handling of my claims and customer service under the ASPCA Primary Plan.