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Pets Best is expensive relative to its peers and the customer service is atrocious. Unlike Embrace or Purina Care, they exclude anything they consider to be hereditary or congenital (list is more exhaustive then you might think), regardless of the age of your pet, or whether they have ever shown any symptoms. This includes hip and elbow displaysia, for some breeds eye problems like glaucoma/ cataracts, Addison's disease etc. In addition, they exclude patella or other knee injuries for the first year (Purina and Embrace do not). These are not only the most likely health problems for a young pet. They are also the expensive ones you most need insurance for! Plus if you think about it, for most minor illnesses, after the $75 PER INCIDENT deductable and the 20% co-pay, you end up paying the vast majority of the cost of most vet visits yourself anyway. On top of that, they will nitpick every last thing related to a claim. This includes claims related to their "routine care option" which they seem to treat as a benefit as opposed to an entitlement (despite their false marketing). If their "claims department" finds any issue no matter how remote, be prepared for them to deny the claim and then push it back to you and your vet to do all the work necessary to appeal. This process is designed to be difficult and is a major time sink for you and for your vet, who understandably find it irritating. All in all, if you buy Pets Best, be prepared to pay upfront and then have to fight for your money, waste your time and be disappointed later.

I have only had Pets Best for a few months, but have been extremely impressed with their service. Within only weeks of getting the insurance, one of our dogs came down with a skin infection. Pets Best sent us a check very quickly and with no problem. We had two other somewhat expensive procedures after this (unrelated), which were also handled quickly and efficiently. The staff was friendly and helpful whenever I would call to ask a question. One of our dogs ended up dying from an aneurism, and Pets Best paid for his cremation. They also sent us a nice sympathy card, which was unexpected and very sweet.So far, we are very impressed and will definately continue to put future dogs on this insurance.

I have two Briards insured with Trupanion. What stands out for me is Trupanion's exceptional personalized service. I have always been contacted by my claim representative promptly on making the claim, a status follow up and even more importantly very prompt resolution of the claim! I have only had best experiences with Trupanion. Such personal service is rare today. It's all about the dogs not a negotiation for coverage!

I have two Briards insured with Trupanion. What stands out for me is Trupanion's exceptional personalized service. I have always been contacted by my claim representative promptly on making the claim, a status follow up and even more importantly very prompt resolution of the claim! I have only had best experiences with Trupanion. Such personal service is rare today. It's all about the dogs not a negotiation for coverage!

We have 16 month old dog who was just diagnosed with heartworm. Dogs under one year do not get tested for heartworm. Trupanion is claiming we didnt give our dog heartguard and we allowed this to happen. How are we to know if the dig was never tested prior to this? Therefore they are denying our claim. They have also denied us two other claims, one for Giardia and another for eating grapes. The grapes was supposedly a preexisting condition because she ingested gorilla glue a few months prior. Not 100% related. Three claims and three denials later we will switch back to our old carrier who never denied us. We left becasue nupanion was supposedly cheaper and covers 90%. They may be cheaper per month but not cheaper in the long run. Id rather pay a higher premium and have a lower reimbursement. TRUPANION IT TERRIBLE DO NOT USE THEM. Their customer service dept has not called me back either.

After having lost two dogs in the past year who were uninsured, we were determined to insure our new puppies. One big problem I have with Pets Best is that their deductibles are per incident not, as with AKC, per year. Most of the claims we have filed have been denied due to not meeting the deductible on those issues. Also, Pets Best doesn't cover preventative medicine like heartwork. AKC does cover preventative medicine. I am very tempted to switch to AKC. On a positive, Pets Best has had a very good response time.

We have had AKC for our Maggie and they paid everytime we just download the form have the vet fill it out we fax it back and thats it we receive our check.We are now going to get in on our new pup Lilly.

I have had them for the past few months and my first claim was for 80% of $500 and I only received $20.00! The next two claims were just as weak. What a rip off. Nothing is covered as what is stated and they have so many excuses of why it's not covered.

I am writing to thank you for your excellent health insurance for my pet. I have been a customer of yours for over 3 years and I have never had difficulty having a claim paid under my value plan. But what is most important to me is the peace of mind of knowing that I would never have to make a medical decision for my valued friend based on whether or not I could afford the treatment or procedure.

I have had Pets Best for a few years now. My dogs are 7 and 13. While I have been with them for the past three years, they have raised my deductible once and have raised my premium cost three times. This past increase was a 31% increase. That is ridiculous and outrageous. I have had to drop my coverage with them in order to maintain the insurance. Unfortunately, I cannot go to another provider because of the age of my older dog and preexisting conditions would apply. I am very disappointed in Pet's Best. They should be ashamed to impose a 31% increase on anyone.