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We got a free 30-day policy with Trupanion from our vet's office when we bought a package of puppy shots. The day after our free policy expired, our puppy broke his femur and needed surgery. I called Trupanion and explained the situation, and they reactivated my policy (and backdated it) so that the surgery would be covered. The representative that I spoke to on the phone was so caring and sweet while I was sitting there bawling my eyes out. I can't even imagine a human insurance company being half so wonderful. We will always carry a pet policy with Trupanion after the amazing way that we were treated in our time of need.

We got a free 30-day policy with Trupanion from our vet's office when we bought a package of puppy shots. The day after our free policy expired, our puppy broke his femur and needed surgery. I called Trupanion and explained the situation, and they reactivated my policy (and backdated it) so that the surgery would be covered. The representative that I spoke to on the phone was so caring and sweet while I was sitting there bawling my eyes out. I can't even imagine a human insurance company being half so wonderful. We will always carry a pet policy with Trupanion after the amazing way that we were treated in our time of need.

My cat had unexpected surgery yesterday. My vet ( Dr. Sidhu @ Norgate Pet Hospital ) was kind enough to fax my claim form to Trupanion last night and I just received an email that my claim has been processed and the cheque will be sent to me tomorrow. OMG talk about speedy service!! Thanks Trupanion.

My cat had unexpected surgery yesterday. My vet ( Dr. Sidhu @ Norgate Pet Hospital ) was kind enough to fax my claim form to Trupanion last night and I just received an email that my claim has been processed and the cheque will be sent to me tomorrow. OMG talk about speedy service!! Thanks Trupanion.

I signed up my dog last fall when she was a puppy. I initially chose Trupanion because they were the only insurance company at the time that offered a hip dysplaysia component. I was initially very impressed with the personal and quick service I receieved when phoning to ask questions, and ultimately, when signing up. Just two weeks ago, I had my pup in at the vet for an ear infection. Trupanion was great - I had my reimbursement check in less than a week. Also, I logged onto their site prior to submitting my claim and used the "chat" function to ask a question. I was so impressed at the ease and speed of getting my question answered. I am a little disappointed that Trupanion doesn't pay for exam fees, but overall, I'm extremely pleased with the service we have received.

I signed up my dog last fall when she was a puppy. I initially chose Trupanion because they were the only insurance company at the time that offered a hip dysplaysia component. I was initially very impressed with the personal and quick service I receieved when phoning to ask questions, and ultimately, when signing up. Just two weeks ago, I had my pup in at the vet for an ear infection. Trupanion was great - I had my reimbursement check in less than a week. Also, I logged onto their site prior to submitting my claim and used the "chat" function to ask a question. I was so impressed at the ease and speed of getting my question answered. I am a little disappointed that Trupanion doesn't pay for exam fees, but overall, I'm extremely pleased with the service we have received.

I just enrolled today and have not yet submitted a claim. What I can tell you so far is that my previous coverage with another insurer cost $40 more per month, had a lifetime maximum of about $5,000 (my kitten is barely 2 years old), a $100 deductible, 90% coinsurance and their claims payment practices were atrocious. To get reimbursement for a simple claim, I had to send her medical history in 7 times, my vet sent same history in 4 times and the claim has still not been paid after 4 months of phone calls and emails. Trupanion is not only cheaper but the coverage is better: nil deductible, same coinsurance, but no lifetime maximum. I'd give you a 10 but you don't have microchip tracking.

I just enrolled today and have not yet submitted a claim. What I can tell you so far is that my previous coverage with another insurer cost $40 more per month, had a lifetime maximum of about $5,000 (my kitten is barely 2 years old), a $100 deductible, 90% coinsurance and their claims payment practices were atrocious. To get reimbursement for a simple claim, I had to send her medical history in 7 times, my vet sent same history in 4 times and the claim has still not been paid after 4 months of phone calls and emails. Trupanion is not only cheaper but the coverage is better: nil deductible, same coinsurance, but no lifetime maximum. I'd give you a 10 but you don't have microchip tracking.

I have been with Embrace for three years and they haven't dissapointed me yet. Every single claim I have sent in has been met with quick swift response. I own a Chocolate Lab and a American Bulldog mix and they are my children. I am so happy I have Embrace Insurance because I will go to the ends of the earth to keep my babies healthy and happy. Thank you Embrace!

The service is great once you get through all the protocol that's not clear in the beginning when you sign up with new pup thats never been to a Vet beyond shots. I'd never taken a pet for any illness care but I have learned quickly. Their people are friendly and once they communicate internally with each other claims run smoothly. I would recommend the insurance to others. Thanks Embrace!