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After committing to a long term treatment for my pets allergies I was notified that the treatment would no longer be covered since it had occurred in a 'prior' plan period. In other words, they only covered ANY condition for the first year of coverage. ALL conditions are then deemed preexisting at the time of renewal. Is this not the complete antithesis of our understanding of medical insurance?!?!?!?!

We recently signed up to insure our new puppy. We included the Wellness plan to our basic policy,and within 5 days( we were told it could take 10-14)of filing our $60.00 claim, we received the full compensation in the mail!! So far so good....

We enrolled our 6 year old cat George in the pet health insurance plan. He was doing well but we had had such major expenses with his sister Gracie (unfortunately we had not enrolled them when we got them) that we knew we might need help in the future. George developed some gastrointestinal problems and it has been such a blessing to have the coverage. We were so pleased that when we adopted our rescue dog Toby we immediately enrolled him, too.

I decided to take out pet insurance on our new rescue puppy. We have had him 4 months and he managed to cut himself severely resulting in an emergency vet visit and surgery. I sent in the claim form and the bill and Embrace quickly reimbursed us for the amount that they said they would. They were very professional and courteous and I would recommend them to any pet owner.

I have a 7 mo old yellow lab she got really sick just before thanksgiving. I had her originaly at Mass Vet Referal Hosp, in Woburn Ma, then I had her to my vet 4 times over the next 10 days running test and whatever. All together my bills totaled almost 1500.00 after submitting all the claims I paid I recieved checks totaling 760.00.The Ins. Co says on their Web site "#1 Does the Company pay based on your vet bills? Find out how your pet insurance reimbursements will be determined.Some companies pay a percentage of your veterinary bills,while others pay only a fixed amount based on a benefit schedule. We pay 80% of allowable covered veterinary charges,BECAUSE WE BELIEVE YOU SHOULD BE REIMBUURSED BASED ON YOUR ACTUAL VETERINARY BILLS". Well guess what, thats not how they pay they take the AVERAGE VET bill from the area I was told "we take all the claims such as an office visit and determine what the average cost in the area is". They have an average for everything, well isn't that a schedule, if you have a list of how much you payout isn't that a benefit schedule? I think all the ticked off clients should get together and sue them on the grounds of false advertising.

I never thought I'd find myself taking the time to write this but Embrace thoroughly deserves the effort. My dog has had a number of claims over the past 2 years. On every occasion Embrace has very efficiently, speedily and helpfully answered my questions, processed the claims and paid the money. I cannot recommend them enough.

I was extremely pleased with Pets Best insurance from day one. I adopted my beloved Molly when she was 7 years old & insured her within the first 6 months to make sure she was still eligible. Because of her age, the "accident & illness" coverage was around $40 per month. For the last 3 years, I barely used it, but in the last 4 months I was certainly glad I had it. She was diagnosed with a rare form of cancer, had her spleen removed, went blind as a result of the cancer & went on oral chemotherapy drugs. Unfortunately, we lost the battle in November 2009 & she had to be put to sleep. Her surgery alone cost $4000 out of pocket & I got reimbursed for 80% of that! Even her chemo drugs (which I had to buy at Walgreens) was covered at 80%. Needless to say, I well surpassed the premium costs for all 3 1/2 years of premium costs in my reimbursements. Best investment I ever made! Their personal touch at her passing was very nice too. They sent an email when I cancelled the policy with their condolences & about 2 weeks following I received a very nice sympathy card with a message that a donation had been made in her memory to a humane society charity. When I get another dog, I will definitely use Pets Best again.

I just Started with Embrace and let me tell you they truly are the Best!! My Rufus a wiennie dog has never been sick in his life of 4 years and then on Christmas Eve 2009 there I was at the Vet's. and they covered the claim but then in January 2010 he had a broken tooth and I was in hospital also.So let me tell you Kate is the Best that Embrace has she is so caring and really concerned for "All"the pets. People let me tell you I called Embrace to tell them what was going on and Kate answered the phone and like always very caring and very concerened for my Rufus I was in tears and Kate helped me relax and she was very caring and she was very concerned for my Pet. Trust me Kate has a "Big Heart" and is there to help people with their claims and yes to just give a loving ear to those in need....God Bless Her. Kate has gone over and beyond to help Me. And Kate does a very Excellent Job. Now for Carrie, She has handled my claims and has been Excellent in this and has done all this while I was in the hospital.She has sent the Vet all the forms they need to fax over to handle the claims while I was in the Hospital. And Best of all do get the direct deposit for your reimbursement on claims as it is fast and goes straight to your bank account without any fuss.......No waitting for it to be mailed to you...God that is a Blessing. It was credited back to my bank account in just 1 day. By far this is the" Best Pet Insurance" So buy this for your Loved Pets as We all Value or Beloved pets and want the Best care for them. And Embrace will help with those Vet Bills. And getting them insured by Embrace Insurance is the Best. Because you never know what is going to happen to them. Trust me I have been through it with my Rufus. Thanks for reading, Barbara in Texas

I have used Embrace Pet I nsurance for 2 years now for my cherished toy poodle, Trixie. I have not had any other insurance and will only use Embrace. They are always available and have super quick responses, claims and refunds. The staff are the most genuine,compassionate and warm people that I have come across. They have ny highest regard

I am new to pet insurance and have put one and only one claim in for my kitten. Pets Best informed me that this is a "pre-existing condition", denied the small claim, and provided no explanation. I had never noticed any symptoms nor had her seen for these symptoms prior so I didn't see how it could have been pre-existing. I asked Pets Best for an explanation of the denial and was sent a form email with a copy of the policy's definition of "pre-existing condition". I thought this was pretty ridiculous as I had not asked for an email repeating a definition in my policy but rather an actual explanation of why my claim was denied. I was told by Pets Best to get my pet's medical records and look for myself to figure it out. Clearly, I was not happy. I demanded to know in writing why my claim was denied and was told they would not produce this. I was verbally told that my kitten showed symptoms "as far back as June" but when I requested more specific information and in writing, I was continually denied. I was also verbally told that my claim was denied in part, because my cat was once documented as having sneezed 6 months prior. I'm not kidding. I asked for that in writing and was denied. I requested her supervisor's extension. The representative at first refused to provide her supervisor's name but after extensive arguing from me finally did and allowed me to leave said supervisor a voicemail but refused to provide me the supervisor's extension. To date, no call back from supervisor. They finally relented and emailed me a letter explaining why the claim was denied but it was too vague to be much help. I guess they don't understand the words "specific" and "detailed" and/or they are trying to evade responsibiltiy for their denial. I told the representative I'd be happy to go to arbitration on this matter. She asked me not to threaten to sue her. I explained I was not threatening to sue her but rather indicating that I would utilize the policy's arbitration clause if necessary. She told me I would have to go to Michigan. I told her that was not necessarily true, but that at this point, I was angry enough to go to Michigan. So, the appeal is in the works though I don't have much hope that Pet's Best will reverse its own (scammy) denial. I heard about Pets Best through part of a pet group I belong to. After my clain was denied, I heard through the grapevine that several others had my same experience with this "pre-existing" excuse with conditions that were not at all pre-existing. Sounds to me like a scam. Sounds like Pets Best does its "best" to figure out ways to deny claims and keeps their fingers crossed that people will not go to arbitration. And I can't help but wonder, if they have nothing to hide, why did I have to fight so hard for a vague letter about why my cliam was denied? I am angry and disgusted and wish I had never purchased this policy. Waste of money.