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The continual communication is fantastic. They are top of the line in keeping in touch once a claim has been initiated. I didn't read closely enough and didn't get as much out of my first clainm as I could have - not their fault! it was all there; I justmissed it. That's why I noted in the One-line Summary to read your policy. There are two different parts they pay on: Wellness and Illness. One you need to get a physical within the 14 day waiting period; one you just need vet records. I didn't "get" that. So, when I needed coverage for a claim that was covered for both situations, I qualified for one but not the other. Embrace was wonderful, though, as any other pet insurance company would have just used it as a way to get out of paying anything on the claim. They contacted me, told me what had happened and why they couldn't cover one part but also that they were going to split the claims apart so I could get reimbursed for the part I did qualify to receive a benefit. That was amazing! I faxed the information they needed to complete the process and received my check, even with all the confusion of coverage, in three weeks from my vet visit. They really are better than all the rest.

I really enjoy have Pet's Health Care Plan for my two dogs. It's economical and reassuring to know that my dogs' medical needs will be taken care of. 3 years ago I lost a dog to brain and bladder cancer and was so grateful for having pet insurance. I was able to give my dog the treatment he needed without having to worry about the cost. When he passed away, the office staff sent me a condolence card; which really meant a lot to me. It's easy to file claims with Pet's Health Care Plan and it doesn't take very long to get reimbursement.

I have used other pet insurance companies, but none have compared to the quality of customer service and value for money provided by Pet's Best Insurance. I am notified when claims are filed, the claims turn around is within a couple of days, and there appears to be a no-hassle policy in force because I receive compensation wihtout a quibble. This company deserves attention!

I have Pets Best Insuance and got it because there are not many companies that would insure an older cat ( one over 8 years). Fortunately I had bought the insurance in time not for my older cat but my younger one ( under 8 years) She soon after was diagnosed with renal failure and we had to put her to sleep. Because we had the insuance I felt that our decisions were based on what was best for our cat, Tootsie, and not based on finances. Pets best was very quick and efficient on paying 80% of the vet bill and emergency care facility bill. We were very happy with that aspect. I however am NOT too happy reading that Pets best can cancel your policy if they feel you are too much of a risk and therefor if your pet should come down with say cancer or another chronic disease then Pets Best can cancel your policy. And if they did something like that it would leave you STUCK as no other Pet insurance company would take you as you would then have pre-existing conditions. We recently got a puppy and I further researched other companies. I signed my new puppy up with PETPLAN. They gaurantee you renewal each year for the LIFE of your pet and have higher limits ( $8,000/$12,000/ $20,000)and each year the amount resets so you do not have any LIFETIME limits. This is important if your pet comes down with a chronic medical condition. I would suggest everyone reading this to look into PETPLAN for these reasons alone. I know, I spent days researching and reading the various pet insurance policies. Also PETPLAN covers heretity and genetic problems. I am VERY HAPPY WITH PETPLAN and plan to insure my new kitten with them as well.

I have covered my dog with insurance from Embrace for a year and a half now and submitted my first Wellness claim - they communicated with me throughout the process and I received the check prompty.

If only human health insurance had such great customer service! I have been a customer of Embrace pet insurance for a couple of years and have found that their claims submission and reimbursement process worked seamlessly as promised. They are always professional and promptly notify you when a claim was received and when it will be paid. Although their rates may not be the cheapest out there, they deliver exactly as promised. Their process is simple and straight-forward which is exactly how any kind of insurance should work.

After the horrible medical problems with my last dog, I decided I needed to look into pet insurance to help with medical expenses. I chose PetsBest due to a recommendation from my Vet- Loomis Basin Vet. Within the first year, my dog had surgery, and now is having seizures. In order to give her the best care I can, Petsbest is making the expenses so much more manageable. I highly recommend them! It's worth the monthly expense, and its paid for itself.

I was very happy with the way my very first claim was handled. One of the best features was how the company communicated with me letting me know they received it and was working on it, then that the check would be mailed. Also I appreciated the little time it took to process my claim. Thank you

don't waste your money on this one. i tried it, turned it claims, was always turned down, but they wanted to renew and take my money again, but i cancelled. won't ever use this one again

My American Bull dog (2yrs old) has had a number of health issues and I honestly don't think we could have saved her if we did not have this insurance. Thank you ASPCA!!!