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Less than a month ago, my dog had to have six teeth extracted -- and I've already received a check from Embrace! Everything went smoothly, I was contacted quickly when more information was needed, and everyone I dealt with was super-nice and helpful. It's the first time I've made a claim and I'm really pleased -- thanks!

I have Pets Best for 2 years and have mostly been satisfied with the coverage. I have 3 pets insured with Pets Best. On two occasions I have had to be persistent to receive coverage, but after clarifying the issues and supplying further information from my veterinarian they did pay the claims. They no longer offer the option to lock in your pets age until age 7, which they had previously offered. Upon renewal of my policy that option was no longer available. Aetna now underwrites Pets Best and since that change I have been unable to determine the extent of my benefits. When I contacted Pets Best by phone to find out if a surgery for my dog was a part of my covered benefits I was unable to receive an answer. Their response was that I would need to submit a completed claim for review to determine coverage. Although I realize that they cannot guarantee coverage in advance, I would like to know what my benefits are. According the representative that I spoke with, that info is not available until after the fact. Seems that some of the guidelines have become fuzzy since the change to Aetna and I would like to see more straightforward disclosure of information on my policy. There also seems to be some question regarding grandfathering my coverage after the change to Aetna, which affects coverage on some conditions. All in all, Pets Best has been a much better company than some of the others I tried in the past. Friendly customer service, but at the moment I have unanswered questions.

took max for hip x-rays. The claim was handled quickly and fairly. I have two other dogs insured and will add another in summer. I am most pleased int he way this arrangement has worked to date.

took max for hip x-rays. The claim was handled quickly and fairly. I have two other dogs insured and will add another in summer. I am most pleased int he way this arrangement has worked to date.

We had always passed on pet insurance in the past viewing the purchase quite cynically. Our beloved 16 year old cocker Sam passed away two years ago and in light of the extraordinary expenses incurred in his geriatric care, we decided our next dog would be insured. Our vet recommended Petsecure for, Friday, a beautiful chocolate American Cocker. Thank goodness -- treating his skin problems associated with his allergies has, since January, already cost in excess of $1,000. You can fax the necessary receipts and form to Petsecure and expect reimbursement within two weeks. It's easy, painless, and takes the sting out of the vet's bill. We would wholeheartedly recommend this plan.

I have 3 wonderful cats. I have found Embrace to be absolutely wonderful. They explain the policy very well and covered the services for my 1 year old cat. When you set up direct deposit with them, you simply have your claim paid and the funds deposited into your account. They let me know they received the claim the day they received it and processed the claim within 24 hours stating I should have my payment within 5 days. Now that is service. I highly recommend Embrace for any pet owner. I rate them a 20 out of a top of 10!

We bought this insurance last year when we brought our new puppy home. They initially covered his shots and one other claim. Embrace had no problems taking our monthly fee, but when we file claims...they found any excuse NOT to pay them. We are NOT happy with Embrace!!! We'll be going with another insurance company.

My Ginger is an American White Shepherd. She is beautiful and she simply is my bud. I have AIDS and am disabled and when I got her I new that emergncies would come up. There are wonderful services for people who have disabilities, but they have limits and income barriers in which I do not qualify for... Finding Embrace Pet Insurance has been like the X factor that has corrected a ship in allowing me to know what ever it is that needs to be done, that I can just do it. I don't have to hesitate or put my Ginger through pro-longed waits, waiting for approval and so on... Ginger has kept me engaged in life and I am grateful that I found an insurance company that realizes the stress's of having a sick family member. Embrace has been wonderful from the very beginning, I needed the insurance this year for the first time. And, I am so grateful that I took out the insurance to take care of her... The review of the claims submitted were promptly handled and someone was always able to provide me with a status. I am so blessed and full of gratitude for Embrace Pet Insurance, doesn't the title say it all, and its' TRUE!!!

Ok - I'm going to make this real simple for everyone. I researched the heck of out every company that was available and came to one conclusion - PETS BEST is the BEST for the consumer. They are the ONLY ones who offer 80 percent of the Vet's bill without any hesitation. I live in Fairfield County, Connecticut - The Richest County in the United States. Here is an example I want you to follow: You are in FFLD County - An x-ray costs 250.00. Everywhere else in the US is SO much cheaper. ANY OTHER insurance CO. will say "Well, you were charged 250.00, however, we feel that it's only worth 100.00. So they will pay 80 percent, minus the deductable. WHAT A WASTE. PETS BEST however, will not question ANY charges the Vet makes and minus your 100 deductable, they will pay 80 percent. NO QUESTIONS ASKED. SO if you want the best service, prompt responses and quick refund check, go with these guys. Compassionate, Honest and Caring. I finally had to submit a claim recently because my dog was sick. They never blinked an eye on all hefty "Fairfield County, Connecticut" charges that were incurred. LOVE YOU GUYS!

Shortly after I enrolled in the plan, it was time for my dog's wellness exam. I received accurate information when I called to ask about required paperwork and my reimbursement was processed and received in about 10 days! The part that impressed my was the emails from the EMBRACE claim reps that kept me apprised of receipt of my claim and the time frame when it would be received. SO far so good!!