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After my puppy ate two rocks we determined that pet health insurance might be a good idea and believe me, it was! We have had to file claims for two additional "events", and one claim was more than what we spent to have the rocks removed - with three different providers. Pets Best took care of everything and paid just like they said they would!

This was my first claim on my first policy with Embrace.Customer service was excellent--I faxed in my claim form and promptly received an email confirmation. The claim was processed quickly and reimbursement was completely fair. The policy is readable and reimbursement is based on regional costs. I have just renewed my policy for another year.

This company does not cover ear infections for a cocker spaniel if the cocker spaniel has had an ear infection in the past year. So unless you get the inusrance with the puppy, you aren't covered. I bought my dog at 6 months. It is totally unreasonable, as they know that all cocker spaniels are prone to ear infections and will have them more than once a year. I bought the $65 covereage so I would not have to think about anything and ended up paying for every vet visit. If this is how they operate, then it is NOT a good company.

I was always skeptical of pet insurance, however my husband and I have what you would call bad luck so with our new dog we decided to try it. After thoroughly reviewing all pet insurance companies, policies, premiums, we decided to try Pets Best. We haven't looked back. They have done everything they say to do, and we have been very happy. I keep a very detailed spreadsheet of our vet expenses and what Pets Best reimburses us, and we have more than "made out" in the year & half we have been with them, including deducting two full years of pet insurance since we pay the full year up front. We have had multiple claims with Pets Best from lump removal, to pneumonia, to overnight vet care and everything has been handled wonderfully. We are very thankful for them!

Flexible options for what I want to cover at reasonable rates for our four Bernese Mountain Dogs. Have submitted three claims in the two years I've had the policies, and they have been processed quickly and accurately with no surprises. Embrace personnel have been extremely friendly and helpful at every stage. I'm extremely satisfied and highly recommend Embrace Pet Insurance.

I had the pleasure of knowing Dr. Stephens back in the 80's when pet insurance was unheard of. He has done a remarkable job in not only the veterinary field but now the insurance field. I have kept up with the other pet insurance programs and none can beat the quality and care that you receive from Pets Best! Thank you for being there! (Rating a "9" simply because I don't believe any company can have a perfect "10" - but 9.5 would be more like it!)

I mostly got this insurance for the wellness plan. It is worth it because it pays for virtually all of my dog's yearly care, including teeth cleanings and preventative care(such as heartguard). All of the claims I have submitted are complete with the check in my hand in less than 2 weeks.

I am totally happy with pets best. i have 5 dogs insured with them. they are great and fast with the claim turaround. i have recommended you to many people and will continue to recommend, i beleive everyone should have pet insurance you never know when something will happen. my 2-3/4 lbs yorkie just lost one eye and almost lost the 2nd eye but they were able to repair it and he is on the mend. i don't know what i would have done if i hadn't had pb insurance. thanks and keep up the good work.

We woke up one horrible morning to find our baby girl our doxie (6 yrs) paralyzed. We tried everything, but with a choice of 7K or put her to sleep we looked for other alternatives. $1300 just to see what the problem was, but not fix it UGH!!! The waiting and not acting because of financial hardship was and always will be in my mind the reason that we lost her. Whatever it was moved up her spine and she was gone in 1 wk. Our vet cried when he saw much she had gone downhill. I am soooo very happy that I found Pets Best there hasn't been an incident since that I was stressed out about money. Thanks for making the process easy and painless. Claims are processed quickly and with care. Always quick responses when I ask questions.

Perfect coverage. My last cat didn't have coverage & he lived for 17 years. Many of his Illnesses we could have claimed. Learned my lesson the hard way. We definitely wanted this insurance brand for our two new kittens. Deductibles & coverage were explained clearly.