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While on holidays, our dog sustained an injury that required hospitalization after midnight. While in hospital, x-rays, bloodwork and an ultrasound was performed and our dog was released after 18 hours. Within the next 3 days the medical report was completed and forwarded to our vet-pet insurance. The claim was substantial and required another level of review and within 5 days the claim was processed. Throughout the entire process there was excellent communication with Trupanion and we were most satisfied with the result. Over the years,Trupanion has provided excellent service, communication, and claim repayment, and we are thankful we chose this company to have our pet insured under. We would use them again for any future pets we own also.

I bought this policy after reading some of the comments here. Got the coverage and thought it was great when they paid my dog's wellness claim. But then a week before his 'waiting' period was up my dog jumped off the deck (20" high). He didnt seem injured at first but the next day he didnt jump up on the bed or on his stool. I took him for x-rays and although they showed no signs of any injury other than a sprain his claim was denied. Apparently you have to have the vet fill out a report card and I didnt do that until he was having x-rays. Since I submitted the report card with my claim, his injury was deemed pre-existing. Not only this claim but now he also cannot have any other claims for similar injuries. So I canceled this insurance and have purchased another company who realize that my pet isnt perfect and that I may have to actually make a claim.

When I came home to find our dog holding one eye closed, I immediately took him to the emergency vet. The last thing on my mind was filing a claim. Four days later, after more vet visits and minor surgery to correct the issue, it occurred to me that we had insured him for just these times. I was pleasantly surprised at how effortless it was to file a claim and how promptly we received our money. I would strongly recommend your company to other pet owners.

I chose ASPCA pet insurance for my cats because of the ASPCA link. So far I have been happy with their services. I do wish they paid for lab work along with treatment but that is just one thing. I got insurance for my cats in case of cancer or something similar where we would really need help paying the bills. i hope we never have to use our extended coverage.

I have had VPI before and recently switched to PetsBest after hearing wonderful reviews. I never should have left VPI. PetsBest will make you jump through hoops to submit claims, pretend they never got them or that they are incomplete- they will do anything to avoid honoring your policy and paying out claims. Customer service reps are friendly but otherwise useless. Some of them have no idea what they are talking about and give incorrect information. Then when you speak to another rep, they say the other rep was mistaken and they are sorry, but do nothing to fix the situations they cause. STEER CLEAR, THIS COMPANY IS NOT WORTH THE HASSLES THEY CREATE!

Embrace is very responsive. They get back to you quickly on your claim...you can email or call them and they quickly respond. They walk their talk, pay all valid claims and are a really good company.

Both of my Bernese Mountain Dogs are secured with Petsecure as well as my Siberian Cat. I would never use a different insurance company as Petsecure has always gone above and beyond for me. Wylie has a slew of congenital defects and every claim that I've submitted has been processed efficiently and there have never been any questions. Bentley was a rescue and came to em at 3 years old. Petsecure insured him right away and there have been no issues yet - thank goodness! I have Secure 4 for both dogs, which includes preventative health (exams, blood work, fecals, sentinel etc) and I think it's definitely worth every penny and my peace of mind. Thanks Petsecure!

My dog tore his ACL a year and 2 weeks after I got insurance through Pets Best. I had no idea that this type of accident wasn't covered for the first year (who reads the fine print?) but they responded to my claim in less than a weeks time sending a check along with a hand-written greeting card wishing my dog a speedy recovery! What more could you ask for?

I have written before about the wonderful service from Embrace. We have two Rottweilers and the younger will now, possibly be faced with elbow surgery. First we will have our evaluation from the Orthopedic Surgeon and then will follow through on the decisions. That is traumatic enough, but I have every confidence that Embrace will stand by us, as they always have. There is no other pet insurance company like Embrace. Why every pet own does not know that is beyond me. I tell every pet owner I meet about Embrace and got the Vet's office to promote Embrace literature. Rochelle Reiss

Both my kitties fell ill, one right after the other. You can just imagine having veterinary bills racking up for almost a month, between their illnesses and hospital stays. Thank goodness for Pets Best, since I knew I would be able to recoup at least some of the costs incurred from their illness. I was really impressed by how fast the claims were processed, how easy they make it to submit the claim and the on-going notifications of the status of the claim.