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I had never had pet insurance before Embrace. I took a long time looking at all the different pet insurance companies. None of the other companies compare to Embrace. The customer service is top notch. Any time that I have called the customer service has been so helpful and extremely nice. I also have to say that the claims department always keeps in touch and lets you know where you claim is at. Also with the reimbursement has been so fast. I truly appreciate how they send you a detailed decision on what is covered and what is not covered. Embrace is the best!

I've jumped through every hoop I've been asked to do. I can't imagine what I would have to do to get a claim paid.I sent a Canine Orthopedic Report Card and was told I didn't.So the Muscle Sprain Right Front Leg - with Claim Amount $64.1 will not be paid,it would have been taken off the $500 deductable.I thought I did my homework before I bought pet Insurance, I have to admit I did a bad job.

Excellent coverage, great customer service and they truly care about your pet. Rapid reimbursement and no hassle. We love Embrace! Our greyhound recently had surgery and coverage was just as stated. Reimbursement was rapid and just as stated in the policy we customized & chose. We can highly recommend Embrace to anyone that wants great coverage for their beloved pet.

Insurance with Embrace has been my first experience with Small Animal Insurance. After researching every company available to me we chose Embrace for our Cane Corso puppy. Our puppy fractured her leg and our claim was handled in the most professional manner. We quickly recieved payment and they still follow-up to make sure we don't need anything else. This has been a great experience overall.

Every time I need information the issues are addressed very fast and completely - claims are processed in a timely manner and checks mailed immediately. I told my Vet that he needs to advertise Embrace - we are super happy to have made the decision to buy their policy!

I recently submitted a Wellness Claim for my dog, Alex, and was very quickly reinbursed. I love the fact that they notify you by email when paperwork is received and my phone calls were answered very quickly. Great customer service !

Signed up with Embrace for my black lab Ike, and included the wellness option. I took Ike in to be micro-chipped and had a wellness exam at the same time. Embrace processed the claim and had a check to me in less than a week, keeping me informed of the claim's progress almost daily. So far I am very happy with the Embrace experience and the follow up I've received.

I'd like to express my appreciation of and satisfation with the ASPCA Pet Health Insurance plan and the individuals who administer it. I have two dogs that have benefited from this insurance; they both have had instances where extensive testing and/or procedures had to be performed, and this insurance ensured that they were able to receive the care they needed. Furthermore, the claim forms are extremely easy to fill out and submit - and being able to do this on-line ensured that they were immediately received by the insurance group and processed without undue delay. Finally, I was able to to reach actual individuals on the telephone and have questions answered when this was necessary. I couldn't be more satisfied with my insurance, the plan options, and again, the personnel that administer it. I would urge anyone with pets to get ASPCA Pet Health Insurance. Having it has brought peace of mind when we've been faced with some frightening health issues with our pets. Thanks!

one of my cats, Tigger[other is Poo] needed treatment for overactive thyroid. My father found a specialist 165 miles away. Treated with radioactive iodine. My father lent me the money and the insurer paid almost 75% of the bill. I recommend them highly. Better than the co. that pay based on a fee schedule

My paperwork was submitted on Tuesday and by Friday of that week I had a determination on my refund and the check was on it's way. Great service so far, glad I chose Embrace.