Find and read reviews with confidence

Three months after signing up. Mydog ate a bottle of meds and was hospitalized. A week after send in my claim I got an email telling me a check was on its way. The check was equal to my mortgage payment. I was ecstatic. The. People working there are a pleasure to deal with. Im very impressed.

This is the 2nd pet insurer we have used - the first one had some restrictive procedure reimbursement limits and they wound up reducing the benefit on every claim I submitted. After we found out they would consider a disease that popped up during the policy year as a "preexisting condition" for the next policy year, I dropped them. I've been with Pet's Best about 20 months - they are reasonable and have honored every claim I've submitted. I got insurance because I didn't want to have to make a decision surrenering our pets health or lives because we couldn't afford the tests / treatments necessary. Vet bills have become unbelievably expensive (diagnostic procedures and care is better though too). Without insurance, we just wouldn't be able to afford it. Every time I call I get attentive and polite people - very easy to submit claims (all on line now if you want) - I even got reimbursed before my credit card payment came due! Pet insurance isn't "cheap" but it's been worth it for us with our 3 dog family.

Trucompanion emails you as soon as your claim has been rec'd and usually within 48hrs lets you know again by email what you'll be receiving in coverage then the cheque is in the mail within a week to 10 days tops.

Trucompanion emails you as soon as your claim has been rec'd and usually within 48hrs lets you know again by email what you'll be receiving in coverage then the cheque is in the mail within a week to 10 days tops.

We obtained Embrace pet insurance in 6/07 and are so, so grateful we did! They have paid promptly on his allergy problems and much more than we expected. But the amazing experience was when our 110# 'puppy' tore his ACL and had to have surgery. Our bill was $2950 and we were reimbursed $2600! Not only that, but they cover acupuncture and alternative health treatments. Between Embrace Pet Insurance and a progressive vet, Kodo is doing fantastic!!!! I tell everyone they not only NEED pet insurance, they need Embrace.

I have been with Pets Best for over 2 years now and have been pretty happy with them until recently. Why? Well, I just received my renewal policy from Pets Best and was shocked to see a HUGE increase in premium for the coming year. I have two cats under Pets Best, and only made one claim ($500 for an ultrasound to check a heart murmur) in the past year. Now I am seeing an premium increase of 37% in the renewal policy (annual premium in the mid-$500 raised to over $800), in addition to an increase of my deductible from $75 to $100 (Pets Best no longer offers the $75 option). I am planning on moving my younger cat to PetPlan after this current policy expires. My older cat who got the ultrasound will stay with Pets Best because no one else will insure this pre-existing condition. Pets Best recently change their underwriter to Aetna. It is sad to see that profits are more important than their customers since this change. I suggest other pet lovers go look at a different insurance company.

On April 14 2010 my 10 year old daughter and her friend were walking our 9 1/2 month old papillon/pomeranian when our dog was attacked by 2 rotweillers. Our little dog had its intestines hanging out, she was bleeding and whimpering in pain. At the vet it was discovered that 6 of her ribs were fractured, her diaphram was torn, and her lungs and pancreas were punctured. She needed emergency surgery to repair her chest and abdominal injuries. The following day she needed another operation on her abdomen. Following this she needed IV antibitics to prevent infection, pain medication and was hospitalized for many days. She had a setback when she started vommitting. We didn't know if she would make it due to her extensive injuries. My daughter was traumatized by the attack and was so scared her dog was going to die. However, she pulled through and survived. Her vet bills totalled $10,573.17. Thank goodness I had pet insurance. My claim was approved within a few weeks and I have been reinbursed at 90% minus the exclusion for vet exams and rechecks. I would highly recommend Trupanion.

On April 14 2010 my 10 year old daughter and her friend were walking our 9 1/2 month old papillon/pomeranian when our dog was attacked by 2 rotweillers. Our little dog had its intestines hanging out, she was bleeding and whimpering in pain. At the vet it was discovered that 6 of her ribs were fractured, her diaphram was torn, and her lungs and pancreas were punctured. She needed emergency surgery to repair her chest and abdominal injuries. The following day she needed another operation on her abdomen. Following this she needed IV antibitics to prevent infection, pain medication and was hospitalized for many days. She had a setback when she started vommitting. We didn't know if she would make it due to her extensive injuries. My daughter was traumatized by the attack and was so scared her dog was going to die. However, she pulled through and survived. Her vet bills totalled $10,573.17. Thank goodness I had pet insurance. My claim was approved within a few weeks and I have been reinbursed at 90% minus the exclusion for vet exams and rechecks. I would highly recommend Trupanion.

Embrace is my first experience with pet insurance. We had a minor claim, it was our first so Embrace needed complete medical records in order to process the claim. I failed to provide all the information needed, they contacted my vet and got the rest to complete the claim. KILLER SERVICE, above and beyond what I would expect. I recommend them wholeheartidly.

I would advise the pet owner to study and ask about the different types of plans offered: for example: continued maintaince plan.Otherwise, my dog (now 11 years old)who started out healthy, developed Cushings and now heart disease; has had numerous vet and ER visits which the insurance "took the sting" out of enormous bills. We would have taken care of her no matter what but knowing some of the costs are covered gave us some needed relief. I will definitely invest in insurance for all of my future pets. Again, I would suggest to become familiar and ask questions about each of the plans and coverage inclusions and exclusions.