Find and read reviews with confidence

On the recommendation of a friend I took out insurance on my two Yorkies, Daisy and Dudley. The cost was very reasonable for the two of them. Dudley started to have blood in his urine. I took him to the vet and after tests and x-rays a large stone was discovered in his bladder. Surgery was necessary. I thought this is going to be very expensive, which it was but how pleasantly surprised I was to find that my ASCPA insurance did everything the policy said and I was reimbursed for the 80 percent they promised. How wonderful! I recommend them highly!

Topnotch customer service. I had an issue with a claim and actually spoke to the CEO! That's true customer service.

This was my first claim submitted and I was quite surprised at the amount of return. They were very prompt and covered more than I thought would be covered. I was a little disappointed in that they didn't cover a certain medicine and test for his dry eye condition because it was a previous condition. I feel that this medicine and test, like heart worm and flea medicine, is a preventative medicine...it helps to prevent it from getting worse and costing more to cure or releave. But overall I so far can't complain.

I was very suprised by the quick response from embrace , the e-mail to help the process along made everything for us and our new pup a pleasant experience . I am very happy we decided to take Our beautiful Maltese Angel and put her insurance in your hands . We had a Maltese for 13 years before Angel and her dental alone ran sometimes in the hundreds every year ! Also your e-mails are very personal and sweet , being a business owner I appreciatate the customer care ! Thank you , Anne Candreva

Our spunky Yorkie, Pumpkin, turns ten this month (April 30) and has been covered since she was a puppy. She's had many ailments over the years, in fact, her private "folder" in my desk is twice as thick as my beautiful Cocker Spaniel, who lived 16 years with us. Pumpkin experienced kennel cough, worms and hypothermia when we took over her care as a puppy. Our Vet is wonderful; she recovered and we had no problem with our pet insurance (Petshealth Care Plan). Recently, we discovered a small growth on her eyelid. It was the weekend, and I planned to call the Vet Monday. There was deep snow on the ground and Pumpkin loves scooting around and burying herself in the snow - however, she came up bleeding profusely. It turned out to be a small (benign) tumor. When she had her surgery, I also had her teeth cleaned. I am so thankful I had pet insurance, because it was over $1,000. My Vet broke down the costs separately for the insurance company. I received my check in weeks and was satisfied. I am also thankful that the insurance will cover Pumpkin for the rest of her life. I have recommended this company to friends and will continue to do so. Thank you for your support for the past ten years - we really appreciate it!

They advertise that they'll 80% of vet's bill but in actuallity they pay 80% of what they think the procedure costs...and i dont know where they get their price lists from...

I had never purchased pet insurance for my previous pets and have experienced some very expensive vet bills throughout 30 years of dog ownership. I was asked to consider adopting a Yellow Lab whose owner had unexpectedly passed away and I felt that pet insurance would be a good investment. I had heard about Trupanion through PETCO. I went on line and read up on numerous plans and I felt, by far, Trupanion offered the best coverage. It didn't limit amounts for certain illnesses, etc. like the other plans and it was much easier to understand. You have $20,000 of lifetime coverage, excluding routine exam, vaccinations, and other items (like pre-existing conditions) that are clearly explained. There is a waiting period before coverage will be effective, but this is also explained (5 days accident, 30 days illness). During the second month of ownership, I noticed my dog was experiencing intermittent vomiting and a dry coat. Following bloodwork to rule out any potential cause for this problem, it was determined that he had a very low thyroid level. Once he was put on medication, they needed to re-test his thyroid in a month. I submitted my claims by fax (each invoice has to be submitted as a separate claim) and I received an e-mail confirmation from Trupanion that they had received my claim. My vet's office was contacted the next day to have his medical records faxed to Trupanion. I was also contacted to see if I had any past records from the previous owner.

I had never purchased pet insurance for my previous pets and have experienced some very expensive vet bills throughout 30 years of dog ownership. I was asked to consider adopting a Yellow Lab whose owner had unexpectedly passed away and I felt that pet insurance would be a good investment. I had heard about Trupanion through PETCO. I went on line and read up on numerous plans and I felt, by far, Trupanion offered the best coverage. It didn't limit amounts for certain illnesses, etc. like the other plans and it was much easier to understand. You have $20,000 of lifetime coverage, excluding routine exam, vaccinations, and other items (like pre-existing conditions) that are clearly explained. There is a waiting period before coverage will be effective, but this is also explained (5 days accident, 30 days illness). During the second month of ownership, I noticed my dog was experiencing intermittent vomiting and a dry coat. Following bloodwork to rule out any potential cause for this problem, it was determined that he had a very low thyroid level. Once he was put on medication, they needed to re-test his thyroid in a month. I submitted my claims by fax (each invoice has to be submitted as a separate claim) and I received an e-mail confirmation from Trupanion that they had received my claim. My vet's office was contacted the next day to have his medical records faxed to Trupanion. I was also contacted to see if I had any past records from the previous owner.

We have had pet insurance since I first started watching Emergency Vets in 1996. We switched from our previous provider to Embrace for our new lab puppy after learning about it through DockDogs. Also I was becoming increasingly dissatisfied with the payment schedule, requirements, delays, and difficulty getting information from the previous provider. All of our experiences with Embrace have been positive--from offering a discount for up-front payment to prompt communication and reimbursement, common-sense culture, and good ol' Midwestern customer service! Any new pets in our household will be insured with Embrace.

I submitted my first claim on my 8 month old Papillon and was pleasantly surprised with the wonderful service I received from Embrace. My vet's assistant had told me that pet insurance companies were notorious for being difficult and slow in paying out claims. Embrace not only responded quickly but called me to review my claim and processed everything exactly as they said they would. I am very happy with their kind and considerate service. I have already recommended the company to several of my friends.