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Pets Best has always responding quickly on all of my claims. Most recently, my 10 yo dog had a strange lump in her mouth. It turned out to be a rare benign growth. PBI covered 80% of the claim without problem.

Everything can be sent via fax or e-mail - so convenient, compared to regular mail. We submitted wellness and illness on the same receipt - Embrace sorted it out for us, with just a request for the illness claim form. We then had many receipts, because our girl dog had emergency surgery for a perforated intestine, peritonitis and sepsis, and lymphoma. We could barely keep the receipts straight (let alone worry about insurance claims when our dog was so ill). Embrace sent e-mails to notify that they received the claim. Then they sent e-mails to update that the claims were being processed. Then they sent the reimbursement e-mail, with detailed explanation of payment, and a running total. This was far easier than human medical insurance claims. The direct deposit option is outstanding - complete turnaround for claim review and deposit was under two weeks, so we could pay the credit card in the same billing cycle. We are so grateful for the exceptional service, and caring human beings. My vet had the Embrace flyer, which is how I learned about you.

I got Pet's Best for my mom's dog Daisy. She'd always been a healthy dog but she's 13 now and it was hard to find a company that would cover older dogs affordably. Daisy has a condition that's so far undiagnosed--she's been throwing up, losing weight, not eating. The first round of tests alone have been $1300. My mom submitted the bills and we were sort of shocked to receive a check within 2 weeks for $988. No hassle! No games! My insurance for my own (young!) dog has paid much less on our claims. Pet's Rest has been terrific so far.

I am so glad I decided to purchase pet insurance for my dog Uli. I purchased the insurance over two years ago when she was just a puppy and hadn’t had much use for it. As the economy got tighter I thought about canceling the insurance to save money. I thought there wouldn’t be a need for it because she seemed so healthy so I had planned to cancel the insurance when it was up for renewal in April. I had just made the decision when Uli had an anaphylactic reaction to a new pet food and had to be rushed to the vet. She was severely ill and spent two days in the animal emergency room. I knew a significant portion of it would be covered by the insurance so I didn’t have the added worry of the vet bill. Had this even occurred two months later, Uli’s insurance would have been canceled and I would have had to pay the entire bill. I made the decision that night to continue the insurance, with today’s economy I can’t afford not to have pet insurance. I now know firsthand that pet insurance is a must have in this day and age. Not only does it save you money but it allows you to focus on the important things in life like the health and well being of your pet instead of worrying about the vet bill or feeling guilty because you can’t afford a treatment.

Our family had a dog with cancer a number of years ago and his treatment cost hit us hard financially. We promised ourselves to cover our next pets with insurance because we knew we would not follow any kind of "savings plan" for their medical expenses. After much research, Healthy Paws came out on top with the best coverage for the cost. Our dogs are now enrolled with Healthy Paws and we don't have to worry about the cost when one of them gets sick. Another plus to Healthy Paws is that they help out rescue/adoption groups through a Foundation they fund. Pretty cool!

I'm not smashed with their claims review process. This company seems to be looking for any excuse to get you to pay another $250 per-incident deductible, even when treatment for an illness is shown by a vet's letter to be ongoing. They also will not cover laser treatment for my cat's skin lesions, even though we have photographic proof the treatment has cleared up the lesions. They say it's "alternative" therapy. However, acupuncture isn't. Huh?? Laser therapy is state-of-the-art Western medicine, is it not? It's very cost-effective. Yet they won't cover it. I'm looking for a new company, and will only spend the one year with this one.

Like most,I struggled with the decision to get pet insurance, then had a hard time trying to decide which company to go with. Healthy Paws is a new company, but after researching who they are and talking to them, they are devoted to saving homeless pets, and have a team with business experience/knowledge to accomplish this mission. We run a small rescue out of our home and appreciate how an unexpected vet bill could hurt us financially - a financial set back would keep us from saving hard to place dogs. Healthy Paws has been true to their word from the moment of enrolling, filing a claim and reimbursement. It's awesome to know that Healthy Paws puts our money back into fighting for the cause we are devoted to.

My 5 month old golder retriever needed surgery to correct a growth plate fracture on his left leg. Embrace processed my claim in a matter of days and I received payment in under a week. The customer service and response time was very fast friendly and professional for any questions that I had. The most important part was there were no surprises when it came to the reimbursement. I was reimbursed based on the plan that I signed up for. I would highly recommend embrace.

Petshealth Plan has been one of the best things I did when I adopted my dog from the pound 7 years ago. He has had a lot of strange issues and they have been great about paying the 80%. I would be out thousands of dollars by now if I didn't have this insurance. I am reimbursed quickly and that helps a lot too.

I recently had to take my cat to the emergency vet clinic because he was blocked, and could not pee. His treatment included a three night stay, catheters, test, etc.. I filed my claim online with Petsbest insurance, and received a check within two weeks. This was the second claim I have had to file with Petsbest, and the first was nearly as easy.