Find and read reviews with confidence

Our dog Frisco had a recent bad run of events that left us with significant vet bills. My husband in unemployed and we are living off of a single income making ends meet. Thank god for the pet insurance, it has been a lifesaver! It was tough to take on the vet bills but working with a great company like Embrace helped to ease the pain. We have always been able to get ahold of someone when we had a question and they are wonderful at emailing confirmations and explanation of benefits for all the claims we submitted. If only our personal health insurance was so clear! Thanks Embrace for offering such wonderful service to help us take care of our furry family members, I recommed them to everyone we meet! The 9/10 was just because our first claim took 15 days and a phone call to follow up to get processed...but when they did, they took care of all of our claims at once, even one we just submitted a few days ago!

I have been a customer for over 3 years and have been very happy with Embrace. They cover may things others don't.

I purchased Embrace for my 165 lb. Irish Wolfhound after getting clobbered with a $6,000 emergency bill for my 10 lb. kitty....When reading the fine print, I discovered Embrace had much better emergency coverage than many of the other plans. They have worked with my vet on pre-existing conditions. This was my first claim and I was interested to see if this was going to be covered and as easy of a process as they claimed. It definitely was!! I am very happy with their Customer Service. I sleep well nights knowing that my big boy should be taken care of during an emergency.

I just want to say that I am so happy with Pets Best Insurance. My Chikita is like my daughter and she had been going through my health issues and it was such a relief to have Pets Best, it took a lot of pressure off my worries. Pets Best came through with everything that they said they would. My claims were recieved right away and processed. I do recommend Pets Best Insurance to all my friends. If anyone is looking for Pet Insurance you can stop here. Pets Best is the Best. I am so happy and satisfied with this company. Thank you Pets Best for being there and keeping your word.......

I just received an email that I will be getting a reimbursement for heartworm and tick prevention along with vet appointment cost. The response was fairly quick.

I wasn't sure what to expect but I'm more than satisfied with the entire process and especially the quick claim response. My much loved yorkipoo Max has the best in vet care and I'm glad we chose Embrace as part of our efforts to give him the best of everything.

This was my first experience with Embrace and I was very satisfied. They were true to their word on everything. Thank you so much.

I have a rescued Greyhound and she got sick in May of this year. Thank goodness my good friend told me about ASPCA Pet insurance because it saved me a lot of money in Vet. bills. I only have the plan for injury & illness but I feel it is well worth the monthly payment. Chris

My long hair Chiwawa mix ran into a cactus the kind with very large stickers and also very small stickers. I took him to the vet, where he needed to be put under to get all of the small, difficult to see stickers out. He emerged unscathed, I turned the paperwork into ASPCA and they covered it as agreed.I feel, however, that if the dog insurance carriers really want to help their "dog-parents", they will communicate with the vets when it comes to cost of care. Some snake bite sirems can become very costly and the ins. cos won't want to pay for them. Without restraining the doctors, maybe some established sirems and emergency practices could be reviewed so that they are covered and don't become to expensive. Then you insurance buyer would really have the confidence to buy your product

I've used Pets Best for the last 3 years for my two dogs. I have the 80/20 with wellness coverage on both dogs. Buster has gone to to ER and follow up care for an accident and just recently Bailey was diagnosed with gastroentiritis. It's such a relief to know that with out hesistation you can take your dog to any hospital or vet for treatment. Both dogs have gotten sick over holiday weekends when the normal vet is closed. The claim process has always been easy but just recently they have made it easier with improvements to their website. You can upload the scanned forms and receipts directly to their website. My last claim for Bailey's illness was processed within 4 days. They broke out all the emergency, follow up care and wellness costs. After spending roughly $1300 I received $934 back. Wonderful relief but the only minor suggestion I would have is that they consolidate all the reimbursent checks to save paper and postage. I received 5 different checks. Also if you have the opportunity lock into the same rate for a minor fee. I wish I would have done that 3 years ago however the increase has not been bad ($4 in years). The customer service is wonderful. If you ever have questions or concerns they are always happy to help. With Bailey's recent illness during the holiday weekend, he had to see different vets that were open. I called PetsBest to make sure it was ok and they expressed their concern and well wishes for Bailey. Makes you feel like you're not just another number.