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I have always been very impressed with the Embrace customer service representatives in purchasing and updating my policy with new animals. They are always friendly, caring and knew their business. I had never had a claim in several years, and was thinking that maybe I could economize by dropping the insurance, when lo and behold our large shepherd ruptured his cruciate ligament and was in dreadful pain. He needed an expensive operation quickly. Embrace handled the claim within days, and fully paid everything we were to get under the policy. I was very, very impressed. Needless to say we will not be dropping the coverage! With 5 dogs, it is really peace of mind.

My first pet insurance, my first claim, also Bear is our first dog. He's like a family member we love him. He's a healthy 4 year-old, but we want to make sure he's protected just in case. So far I am very pleased with Embrace. Just submitted the claim forms a couple of days ago after his yearly physical, and already I received an email saying the reimbursment check is in the mail. How great is that!!

They wanted your money but when it came to filing a claim they did not want to cover anything. Typical for an insurance company.

I have had the remarkably unfortunate occurrence of having two dogs diagnosed with bone cancer in the last year. Not only did Pets Best never once question a claim, but they promptly sent my reimbursement checks within a week, and actually called to express their condolences and made a donation to an animal cancer research institute. Knowing that the medical bills were not going to cause me to go “broke” since I had the insurance made me focus on the remaining time I had with my dogs, making it as much less of a stress- and worry-free as could be expected in that situation.

I have been with ASPCA for a while. I really like the 100 dedcutable per YEAR and not incident. HOWEVER, I recently found out that if my dog got diabetes on June 30 (my renewal is July 1) she would be covered for that one day only. I thought she would be covered for the entire year. I a have been looking at other insurances and so far..... Pet Plan might be good.

I appreciate Embrace and there attention to detail. They always answer my questions and all the employees are on the same page. My pet had a heartworm test done, I submitted the claim right at my vet's office and just got an e-mail stating I will get my refund in 2 business days. This is awesome!!

My dog had a liver injury which has since been resolved. I was totally stressing about the reimbursement amount. The total of the bills I paid were about $2,750. My plan was a $500 ded, and a 10% copay. I got about $1,900 back to me. My policy didn't cover prescriptions/drugs. There is an option for that. I'm very very happy though. I mean, pets are going to cost you a little bit out of your pocket. That is expected. I compared about 7 companies before I chose Embrace.

We insured our three dogs with Pets Best in January, 2010.When our precious Muffin suddenly developed pancreatitis followed by secondary hepatitis in June 2010, we were so relieved that Pets Best paid 80% of claims after the deductible. The claims were paid fast - sooner than 14 days. No hassles at all. We are so grateful that Muffin has recovered, and we are recommending Pets Best to all our family and friends. t

My beautiful English Bulldog rblew her ACL about 10 days ago. The surgery thus far has resulted in nearly 5k of expenses. Pets Best paid exactly what they owed - nearly $3,800 in five business days. I was expecting a per insurance company to try to avoid paying the amount listed on the policy. Like most medical companies for humans I expected the claim to be minimized by "excessive charges above reasonable costs". I about fell out when the entire process from the time I called to cerify coverage for the surgery through the payment of the claim went off like clockwork and out performed the service level I get from my Blue Cross - Blue Shield plan. My dogs surgery was conducted by the best animal physicians in Houston - Gulf Coast Veterinary Clinic. The person in charge of helping file the claim told me at the time of service that thye had never had a single issue with claim payments from Pets Best. I strongly recommend this company.

They are awesome. Initially just put my smallest dog on this because he's so small I was worried he'd get injured easily..well he didn't get injured but had a few other health issues come up..and they have been fantastic and walking me through the process. I have three dogs and I'm adding one to this and cannot wait for the policy on the other dog to expire so I can switch him over as well..They have been amazing!