5
out of 5
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5
out of 5
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5
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5
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5
out of 5
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Quick claims no waiting
Quick claims no waiting
- INSURER: Trupanion Canada
- POSTED: 05/17/2022
- BY: Ken
- BREED:
- AGE OF PET: 0 - 3
1
out of 5
Not as good as I thought it would be
Very frustrating working with Embrace. I have a puppy that just turned a year old, she has no pre existing anything and she developed a few masses that we had removed and biopsied. They keep asking for paperwork from my vet so I kept sending it. I have send every document that I have on her from the time I got her. The vet sent the same paperwork. Then they said they needed more information from my vet and that they requested it but my vet said they have never contacted them. Now they are saying that my claim is in review. I pay $33.16 for insurance and $35.42 for wellness. The wellness claims pay fairly quickly but now that I submitted a $1200 claim for the mass removal they claim that they need more information even though I have sent it several times being sure to include and highlight the doctors notes. Every time I send them what they ask for they ask for something else. But everything they ask for is in the medical records I already sent. You can not get through on the phone no matter what time or day you call. I feel like they are stalling and trying to come up with a reason to deny the claim. I cannot help feeling like I am getting scammed. It has been over 5 weeks and now they send me an email stating "Banfield Pet Hospital has sent us the history and it's currently in line to be reviewed by an adjuster. It will take approximately 10 business days for the history to be reviewed after which your claim status will change and it will be ready to be reviewed." Apparently they do not have enough staff to help their customers in a timely manner and the staff they have have no idea how to articulate exactly what they need in order to complete a claim. I am not sure that $68.58 a month is worth the headache. She is only one year old so we are considering just opening a savings account and putting that money in there in case of an emergency. We have to pay up front out of pocket anyway and then wait god knows how long to see if our claim will even be accepted and how much we will get reimbursed.
- INSURER: Embrace
- POSTED: 05/16/2022
- BY: Lisa
- BREED: Mixed Breed Medium (20-70 Lbs)
- AGE OF PET: 0 - 3
5
out of 5
Verified
Lindsey Farley was great
Lindsey Farley was great. I asked her a few questions and she went immediately and looked up the information to relay back to me. She was professional and very knowledgeable!
- INSURER: Fetch
- POSTED: 05/16/2022
- BY: Marianne
- BREED:
- AGE OF PET: 0 - 3
5
out of 5
Verified
Lindsey Farley was great
Lindsey Farley was great. I asked her a few questions and she went immediately and looked up the information to relay back to me. She was professional and very knowledgeable!
- INSURER: Fetch Canada
- POSTED: 05/16/2022
- BY: Marianne
- BREED:
- AGE OF PET: 0 - 3
5
out of 5
They Care!
Lemonade really cares about your pet! They make the process feel warm and inviting. I had a scare with my dog getting pneumonia and ending up in the ER. The costs were very high to get her fully treated and entering in the claim was nerve wrecking. BUT the lemonade team checked in on my dogs health apart from getting further details. They made me feel at ease and made the process extremely easy. I recommend this insurance to all pet owners!
- INSURER: Lemonade
- POSTED: 05/16/2022
- BY: Jareli
- BREED: Mixed Breed Large (70–90 Lbs)
- AGE OF PET: 7 - 10
5
out of 5
Verified
Easy to navigate, helpful, clear, transparent -- highly recommend!
I started with Healthy Paws when my pup was 6 months old. This is my first time using pet insurance, and I am really happy with Healthy Paws. Recently, my pup, who is two years old, started experiencing some pain related to a shoulder injury, and Healthy Paws has been kind, clear, transparent, and expedient in processing claims, sending reimbursements, and supporting me navigate a challenging time. I highly recommend Healthy Paws to my friends and am so grateful I made the decision a year and a half ago to sign up with Healthy Paws!
- INSURER: Healthy Paws
- POSTED: 05/16/2022
- BY: Lena
- BREED: Mixed Breed Medium (20-70 Lbs)
- AGE OF PET: 7 - 10