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I am very disappointed in their claim service. I submitted one 3 weeks ago and have yet to hear back. All of a sudden, they said they had processed it over a week ago though I had never received their email. Worse, it was processed incorrectly.I would not recommend them based on terrible claim service. I'm looking at going with someone else at this point.

The paperwork and submission process are simple and the processing time is quite fast. The customer service is excellent. I received email updates throughout the process and my questions were answered promptly.

I have never had pet insurance, so I carefully researched all of the options before I chose Pets Best. The coverage is 80% minus a one-time deductible per incident. I have a cat that was diagnosed with Asthmas/Bronchitis/Pnuemonia. The diagnosis, treatments and medications have totaled approximately $2,000 so far. I have had to pay only the low monthly premium, the $100 deductible and $400. I can download my scanned receipts right over the internet and the response time is very quick. I am confident that I made the right choice in Pets Best and their support has been wonderful.

Pets Best Insurance has surpassed my expectations. If only I could find health insurance for myself that was as expeditious and cooperative as Pets Best. Within 2 weeks of my dog's hospitalization, I had a check in hand. I have had to file claims, which is very easy, on two occasions since getting my puppy 9 mos. ago. I always know exactly how much of the expense will be covered. I highly recommend Pets Best Insurance.

Buddy, my cat began vomiting frequently. Then it seemed he could keep nothing down. A visit to the vet with xrays and blood work determined it was IBS (in a cat!). We changed foods but nothing helped. Another trip, meds and ultrasound seemed to do the trick. I sent in claim boths and it was paid promptly.

I was previously with VPI, and there is no comparison! Embrace process' quickly, and pays out much more. Plus, you can choose what you what, as far as coverage. I used to have to fight with VPI to get them to pay ANYTHING! I have referred two people already. (Total of 14 animals.) They have filed claims, and have been very happy as well. Now they are referring other people. I really appreciate the fact they do what they say!!!! Thank you Embrace!

The claims representative from Embrace chased down invoices and diagnoses not once, but twice from our veterinarian to get our claims processed. We received our reimbursements quickly and correctly, well within their 15 day limit. The premiums are worth every penny.

In the past 2 months I have made claims for both of my dogs for expenses totalling approximately $3,000. I have received prompt service, good communication and reimbursement that was exactly what I expected, based on my contract with Embrace. This is consistent with my past experience with Embrace. I have recommended Embrace to everyone I know with pets.

I was skeptical about purchasing pet insurance as I thought any kind of claim would be a long drawn out argument over coverage. Well, I am so happy I bought it. We lost a lab in the ER and had a $1000 bill. When we bought our new lab puppy I did not want to go through this again. I researched and found that Pets Best looked like a good option for us. Thank God I did. Our 5 month old lab puppy got sick and was throwing up. The vet said they believed she swallowed something and needed to do exploratory surgery. This had a $1400 price tag. I really had no choice. It turns out that my dog had not swallowed anything but was having issues with her food. I submitted the claim immediately and called to discuss the issue with pets best. They were always very kind and understanding when talking to me. I fealt like I was talking to a family member. I asked them if they could expedite the claim as quick as possible because I really needed that money back. After asking this by email the claim was processed by the next business day. I have never in my life dealt with any kind of company that was truely genuine and cared. I got almost all my money back too!!! This company is awesome! I will continue to keep my $20 a month plan for emergencies. It has been the best investment I have ever made! The only thing I wish is that more vets would do direct billing. It is difficult for a lot of people to front the money. Overall, I am very happy with them. I would highly recommend them!

I've submitted two claims in the three years I've had Embrace animal insurance and both times I've received speedy assessments and rapid reimbursement. The monthly premiums are not cheap, but the service is excellent. I have selected coverage for what can often prove to be expensive, elaborate treatments for potentially chronic illness (planning for the future that I hope doesn't come), and I have confidence that Embrace will uphold its portion of our agreement.