Find and read reviews with confidence

I am a new Trupanion client, but I loved that they contacted my vet themselves when I signed up, so I didn't have to mess with the paperwork. Trupanion's coverage levels are also much higher than other pet insurances. All pet owners hope they never need it, but it's nice to know I'm covered for just about anything that happens.

I am a new Trupanion client, but I loved that they contacted my vet themselves when I signed up, so I didn't have to mess with the paperwork. Trupanion's coverage levels are also much higher than other pet insurances. All pet owners hope they never need it, but it's nice to know I'm covered for just about anything that happens.

I have not yet filed my claims for the vet and specialist visit I had yesterday when my Newfie/Border Collie was beset with acute cervical pain. However, I have been extremely impressed with the level of customer service thus far. The specialist recommended an MRI - between $1500-2k - for which Embrace reported required a pre-cert. Unfortunately they also said I would hear within 5 business days. That seemed a little long to me in light of what was, and is, in my mind a medical emergency. However, the rep took the time to inform me of what steps could speed up the process and everyone I spoke with on the phone was very kind and sympathetic. I received e-mail notifications when my paperwork was received and the pre-cert was expedited and returned to me with an authorizion within 24 hours!!! I am thrilled to have found an insurance that targets the conditions I am most concerned about in my large breed dog and have recommended Embrace to all of my pet-owning friends.

Our 7 month old dachsund ate an object and after being x-rayed the vet said he would absolutly do surgery if it was his dog!He also said"This is why you Thank God you have insurance"and it was .The surgery went well and the bill was right around $2000.which Trupanion covered 90%.I would also recommend a lower deductable!Mine was only $50 and that was also helpful.Highly recommend Trupanion!!!!!!!!!

Our 7 month old dachsund ate an object and after being x-rayed the vet said he would absolutly do surgery if it was his dog!He also said"This is why you Thank God you have insurance"and it was .The surgery went well and the bill was right around $2000.which Trupanion covered 90%.I would also recommend a lower deductable!Mine was only $50 and that was also helpful.Highly recommend Trupanion!!!!!!!!!

Well it took me more than 20 days from the first email with all my claim info. I've called about five time and on the supposedly final day (day 15), they've basically denied receiving the relevant claims and kept on asking me to send in additional info; however, at this time they should have already made payment as their online website promised (10-15 day turn around time from date of claim). When I talked to customer service demanding an explanation for the delay, they initially denied ever receiving some of the claim info and the file was marked incomplete and would take another 15 days to reprocess if I send it in now. Then after I told customer service woman when the claim was sent and pointing out to the specify time it was sent, she realized they did receive the claim after all. At this point, I was pretty upset so she could not wait to get off the phone and promised to expedite things. She promised to email me to confirm this conversation and have a turn around time of an additional three days. So when I did receive the email, I was upset that it was a typical forum letter suggesting that I did not send enough info and it was going to be another 15 days to re-review my claim. Finally, I called back again (5th time is the charm) and spoke with management, who was a lot more helpful and immediately process my claim. So here is what to expect: 1. they run a honest business, because I did get my reimbursements; however 2. they are in no rush to give it to you. Do n

Wow, such attentive service, response and finally check...very very prompt and friendly

My 9 month old Golden was injured in a collision with her older sister. She had to have 3 teeth extracted. Embrace covered the cost of the extractions and made a bad situation a little easier to deal with. Thanks, Embrace. So far I am not disappointed with the purcheas.

In 2007 I lost my friend my companion my only source of company. MY GOLDEN RETRIEVER "KACIE" she was about seven years old when she started having episodes shaking and other very freighting things. Having not very much money I could not afford to get the testing done which could have made her be with me longer. She lived another three years and about six months before I lost her she had a stroke and the side of my baby's head sunk in. June 12th of 2007 I carried my beloved friend into the vet and left without her. To this day the mere thought of her I am choked up I loved my baby and she loved me. Christmas 2009 my daughter bought me the KYAH another golden she can not replace my KACIE but she in her own way has all my love. I was not going to loose another companion when there are other options, which brings me to ASPCA pet health insurance for the very low cost of the premium I know that if there should ever be a time when I have an option to save my baby I feel that ASPCA can come to the rescue. I have health Insurance on my family now I have insurance on another very important part of my life. My KYAH!

They are upfront with what they say they will pay. But its painful to fax over receipts; it would be nice if you could simply scan and electronically submit receipts.