fast, transparent service after initial hiccup
I have submitted two claims and one wellness claim to date. Embrace has processed and paid its claims within two weeks of submission, with clear explanations of what is covered and what is not. I had some initial issues with getting them to process my dog's past medical history, which was faxed over with the first claim. They stated the records were not medical charts and the full two years were not there (they were); they also lost the first claim paperwork. I called the vet to confirm they were actually medical charts, re-faxed everything, emailed the vet confirmation to Embrace, and it was as if everything got lost again because the same thing happened. It was rather annoying. I told them to look again and it was taken care of.
It would have been helpful if they explained what is supposed to happen after your first claim submission. It was below the deductible so I assumed I would hear nothing and didn't realize it was lost until the second claim's process went differently. Also, it would be nice if you could set up direct deposit online instead of having to call in and set it up over the phone. Hopefully going forward things will be smoother.
- INSURER:
Embrace
- POSTED: 08/12/2010
- BY: Nancy
- BREED: Jack Russell Terrier
- AGE OF PET: 7 - 10
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Outstanding interest and response to our claim
Our 6 yr old male Irish Setter suffered a sudden nose bleed with no apparent cause During the end of July 2010 .The event took us from our primary care veterinarian to
Veterinary Oncology and a MRI of our Setter's head and nose
in search of a cause for this rather rare event . We could
write volumes in regard to this incident . It would appear that our Setter is on the mend . We can not thank the staff
at Embrace enough for the interest and support shown to us through this trying time . Our Claim has been handled in
a concerned and professional manor.We have had Pet Insurance with other providers in the past but never have we received such service,support and honest concern for our
Setter and us .
Our heart felt gratitude.
- INSURER:
Embrace
- POSTED: 08/12/2010
- BY: Sam/Jeanne
- BREED: Irish Setter
- AGE OF PET: 7 - 10
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My crazy girl and her borther
My baby girl Kira attacked her littler mate rother, Rocky. They do play rough sometimes but this was all out fight. Sweet Rocky defended himself but did not inflict any wound to Kira. We had to take Rocky to the vet for stiches. Bills weren't huge, but we are already feeling bad about dog fight, Rocky's wound and cost of vet bill. I was actully not sure if dog fight was covered, so I called ASPCA insurance. Operator was really nice, and claim process was simple. Before I had to pay credit card bill, I received a check from them,
- INSURER:
ASPCA
- POSTED: 08/12/2010
- BY: Maki
- BREED: Alaskan Malamute
- AGE OF PET: 7 - 10
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Buyer Beware
For the most part, PetsBest was pretty prompt in acknowledging receipt of claims and issuing checks. However, the policy lists $200 as the max it would pay for euthanasia. When I submitted a claim, I was told that euthanasia is considered a "new event" and therefore subject to a deductible. I find that so ridiculous that I immediately cancelled all policies and will go with another company.
- INSURER:
Pets Best
- POSTED: 08/12/2010
- BY: Susan
- BREED: Domestic Shorthair
- AGE OF PET: Over 11 years
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best insurance ever
five stars, had for six months when my baby got cancer. They have paid for surgery chemo radiation about ten thousand dollars so far. Processed my initial claim in three weeks. Now I fax claim on monday and have check by saturday. This is the best investment I have ever made.
- INSURER:
Trupanion Canada
- POSTED: 08/12/2010
- BY: patricia
- BREED: Mixed Breed
- AGE OF PET: 7 - 10
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best insurance ever
five stars, had for six months when my baby got cancer. They have paid for surgery chemo radiation about ten thousand dollars so far. Processed my initial claim in three weeks. Now I fax claim on monday and have check by saturday. This is the best investment I have ever made.
- INSURER:
Trupanion
- POSTED: 08/12/2010
- BY: patricia
- BREED: Mixed Breed
- AGE OF PET: 7 - 10
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Ecellent Customer Services
I have a 10 year Old English Sheep dog, name Gurt, she has a lump on her face and thank goodness it is not cancer. They removed the lump in surgery and then she had blood in her stool, good thing it was only stress from the surgery. Gurt is doing great and ASPCA was excellent. I never had Health insurance for her, it was a relief with all that happen in a short amoutn of time, received checks in a timely manner, they even checked up on Gurt. Thank you ASPCA for taking older dogs. Customer Service was excellent as well with question I had concerning my claim forms.
- INSURER:
ASPCA
- POSTED: 08/11/2010
- BY: Penny
- BREED: Old English Sheepdog
- AGE OF PET: Over 11 years
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Very Happy So Far
I have never purchased pet insurance, but when I got my boxer puppy I was told I should look into it. I checked with many different companies and I really liked what Embrace has to offer. Embrace is very quick to respond and to let you know what they need from you. I have done everything through email and I have had quick and efficient results. Thank You!
- INSURER:
Embrace
- POSTED: 08/11/2010
- BY: Ashlee
- BREED: Boxer
- AGE OF PET: 0 - 3
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Love em so far
Have made 3 claims, one for getting our pup 'fixed', and two GI problems.
Prompt service, prompt communications, prompt reimbursement.
Love em!
- INSURER:
Embrace
- POSTED: 08/11/2010
- BY: Tim
- BREED: Bernese Mountain Dog
- AGE OF PET: 0 - 3
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I cannot say enough good things about Trupanion
This is by far the best thing anyone can do for their pet and themselves.I picked up a brochure at my Vets office after getting a staggering bill for the removal of a tooth and a cleaning. I told myself I did not want this to happen again so I bought the insurance. Unfortunately some months later Bandit was found to have cancer in her bladder. Trupanion has been superb in handling all her insurance needs. Letting us concentrate on getting her help for a quality of life for her remaining days.
We even received a call from Michelle, asking how she was doing and were assured that all her Chemo treatments would be taken care of. It is the only time I have ever heard of an insurance carrier call with genuine concern for a client.
Thank You Trupanion
- INSURER:
Trupanion
- POSTED: 08/11/2010
- BY: John
- BREED: Shepherd Mix
- AGE OF PET: Over 11 years
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