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Having pet insurance gives me confidence for the future of my beloved Daisy. She's middle aged and I worry about the aging process but having ASPCA lessens my concern. Two things I would like: more provision for preventative care -faster turn around time for payments- Most Docs want payment up front and I'm on a fixed income -I take care of Daisy but I have to cut back on my own meds(and I'm 80) until my claim is paid.

I have five cats so having pet insurance is important to me. You never know when something will happen so having pet insurance really helps. I had one of my cats needing medical attention that was beyond just routine care in the past few months. This was very expensive but with the insurance it made the whole experience more affordable.

We greatly appreciate the prompt attention each of our claims has received, a fair evaluation of the claim, and prompt payments for the claims; overall excellent service - thank you.

I recently enrolled my three pets (a dog & two cats) in Embrace Pet Insurance. I added the wellness option to cover yearly exams. The next month, I took my pets to the vet. Within two weeks of submitting the claim, I received payment for all three. Additionally, I would say that I have had several interactions with customer service by phone and through e-mail. The contacts have mostly been to either resolve my questions or to ask for more information about my pets. The customer service has been efficient and well organized.

This is by far the best pet insurance out there. Every question or concern has always been addressed within hours; claims are processed within days and I've never been frustrated by an explanation of benefits. I highly recommend Embrace to anyone who asks me about pet insurance.

I decided to get pet insurance for my dog Daisy because with her being a mixed small breed dog (Yorkie/Maltese), I had heard that small dogs get sick a lot. Well my ASPCA insurance has helped me out tremendously. I have had it for a year and I can't count the amount of times I have filed claims. Daisy had to get spayed as well as getting a small tumor removed from her right paw. She has been in for her annual exams, shots and some unexpected visits as well and ASPCA has covered all of the items. I have been pleased with my experience with them. Customer Service has been super friendly.

Very satisfied with cost of plan, what was covered and amount that was reimbursed on my seven month old English Bulldog. My friend's recommended Pets Best because they were also pleased with the company.

I recently purchased insurance from Pets Best in July 2010 after I got the bill for my beloved "Clarisse" who passed away in May 2010. The total bill for her was $4600.00 dollars. I just wanted some peace of mind as I'm a multi cat owner. I researched various companies from your sight and others and I thought Pets Best offered what I needed. WAS I EVER WRONG!!! I submitted a claim for "Lucky" approx 10 days after the 14 day waiting period. Lucky developed urinary output complications. I took him to my vet and she performed an x ray and various other tests. He was put on a special diet for a month but to no avail. Lucky was then given an ultrasound and the stones were still present. He required surgery on September 8, 2010. I was informed my initial claim for the x rays etc; had been denied due to what Pets Best considerd a pre-existing condition! How can it be pre-existing if he showed no symptoms? If he had no medical issue's for the last 12 months, how can it be pre-existing? Wouldn't tumors and cancer be pre-existing? It was explained that the stones were pre-existing because it took "some time" for them to develop! I asked customer care what does some time mean? If Lucky had the symptoms later on this year, say in November, would it still be pre-existing? They couldn't answer! Now, I'm out another $2400.00 dollars! STAY AWAY FROM PETS BEST!!! All they want is your hard earned money!!! I have filed complaints with the Department of Consumer Affairs and the Department of Ba

We insured our 9 week puppy for $34/mo. At 6 months our emergency room visit for an infection was $171. Trupanion claims they pay 90% of your costs, but they didn't pay for the Examination fee, ($85) [How weird is that!!] , so we were reimbursed $71. True, there is no deductible, but it is false advertising, in my opinion.

We insured our 9 week puppy for $34/mo. At 6 months our emergency room visit for an infection was $171. Trupanion claims they pay 90% of your costs, but they didn't pay for the Examination fee, ($85) [How weird is that!!] , so we were reimbursed $71. True, there is no deductible, but it is false advertising, in my opinion.