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My cat spent six nights at an emergency clinic and had surgery. The bills kept adding up. Trupanion helped my save my pet. Without the insurance, I would not have been able to afford my cat's treatment.

My little girl, Gracie (dog) had a mass on her head that needed to be removed. Vet did the work and we submitted our claim. Embrace initially made an error in the amount paid but with an email to them they looked into it right away and sent an addtional check. They worked well with us to get the issue straightened out and worked quickly.

Pets Best was wonderful about communicating and keeping me informed of the progress of my claim and expedited payment for easy resolution!! Thank you!

We chose Embrace because of the reviews. Our experience has been just as consistent. We purchased the insurance when our purebred puppy was just 10 weeks old and, just after she turned one, we were surprised to find out that she needed knee surgery. Just like the reviews said, the Customer Service at Embrace is prompt, attentive, caring, and they provide reimbursement within 10-15 days. We have told everyone we can about Embrace. If you are deciding whether or not to choose Embrace, search no more. They're wonderful.

We received prompt and personal responses to our claims for our dog's vet visits. With instruction, we were able to submit the appropriate information and received our reimbursement well within the specified time frame. Thank you, Embrace!

My husband and I are completely satisfied with Trupanion. Recently we noticed Bibby had been throwing up for a couple of days - we didn't think much of it because when Bibby doesn't eat at the time we feed him he'll throw up, so we thought it was 'normal' for him. But coming home from work one day we found Bibby glued to his water bowl and drinking excessively. His stomach was swollen and he was nervous to our touch. After blood tests and xrays our vet revealed Bibby has what's called a polyp (a blockage in the stomach lining) which is common in male Shih Tzu's. Bibby had to go through surgery to remove it. Our bill totaled over $3K but thankfully purchasing Trupanion pet insurance for our baby boy with ZERO deductable saved us over $2800.00 - we only paid $300.00. I highly recommend Trupanion for your four-legged loved ones - not only did they save us $$$ but there was absolutely no red tape to cut through.

My husband and I are completely satisfied with Trupanion. Recently we noticed Bibby had been throwing up for a couple of days - we didn't think much of it because when Bibby doesn't eat at the time we feed him he'll throw up, so we thought it was 'normal' for him. But coming home from work one day we found Bibby glued to his water bowl and drinking excessively. His stomach was swollen and he was nervous to our touch. After blood tests and xrays our vet revealed Bibby has what's called a polyp (a blockage in the stomach lining) which is common in male Shih Tzu's. Bibby had to go through surgery to remove it. Our bill totaled over $3K but thankfully purchasing Trupanion pet insurance for our baby boy with ZERO deductable saved us over $2800.00 - we only paid $300.00. I highly recommend Trupanion for your four-legged loved ones - not only did they save us $$$ but there was absolutely no red tape to cut through.

Issues with coverage, but they were willing to work them out reasonably. Hope to continue with them.

I am truly upset and frustrated with this company. I hate the 30 day wait period! Not only that if you submit a claim with several charges, they do not question the individual claims they will deny it all together. The wait time on the phone is longer than it should be. The 80% reimbursement is only on the allowed amount they feel should be charged. For instance is a vaccine is $20 but they feel it should only be $10, they will reimburse 80% of the $10.

This is the third claim I've submitted to Embrace and so far they have an excellent record on fulfilling their brochure promises. My kitty had pretty extensive medical needs this year, and I didn't have to fight with them about coverage - unlike my "human" insurance!