Find and read reviews with confidence

It took trupanion 10 days to process our claim. This does not include my time spent on preparing the claim and getting doctors signature as well as postal time mailing the claim to trupanion and the reimbursement check mailed to us.

It took trupanion 10 days to process our claim. This does not include my time spent on preparing the claim and getting doctors signature as well as postal time mailing the claim to trupanion and the reimbursement check mailed to us.

I have had 2 well care visits in the past year, neither of which was applied to deductible. I took my dog 1 year ago because my neighbor died and no one wanted him. When he got a bad reaction to a bee sting, Embrace gave me a hard time about submitting 2 years of records, which I did not have. Only had the two wellcare visits that I had given him. After much a do about nothing they finally accepted the records that I had. The claim came just before the year end of my policy and by the time they applied the deductible my check was for $8.86! All that paper work for $8.00! Anyway I think that they should apply the deductible for the last 3 mths and first 3 months of the contract so that if you get another emergency within that time, you have already met the deductible. If it was carried over like most policies, it would be a big help. If I have another claim this week, I will have to meet the deductible again! Does not seem right to me. It took about a month to get my $8.00. I am hopeful that any further claims, will not be so difficult to get paid. Since they have increase my monthly fee, by $8.00. Big jump for someone that has only had 1 claim, and they only paid out $8.00!!!

Our female lab mix had several episodes as a puppy eating the wrong things and at one point the vet wanted to do an emergency $3000 exploratory surgery. We decided to seek a second opinion and it turned out to be a false alarm but that was when we decided we needed pet insurance just to cover emergencies. Well, 4 years passed without a single issue and I had contemplated cancelling the policy several times but luckly did not. This summer Bear was severely injured in a freak accident on the beach and damaged her spinal cord. We sought emergency care out of town and then, when it was safe for her to travel in the car, were referred back to our hometown to a Neurologist. It was a 2 1/2 week nightmare not knowing if she would ever regain function of her back legs but she is totally recovered and back to her happy, healthy self. Our bill for the Neurologist was $1,904 and we were reimbursed $1,440, the difference being our co-pay and deductible. We are delighted and so very grateful to Pets Best for coming through when we needed their help. This has enabled us to provide compassionate proper health care that we may not have been able to afford to a creature so dear to our hearts.

My cat Bono developed a blockage and we had to rush him to the vet. The bill was almost $800, ouch. Our options were that or putting him down, which I can't even fathom. It was nice to say just do it rather than stressing if we can afford it or not. You do need to pay up front, but you get it back within three weeks which is convenient. I was pleased to see there were no loopholes on why it wouldn't be covered, you just fax the paperwork and you're all done with the process. Now I can I have my Bono around for a lot longer. Thank you Pet's Best.

I think the claims processing could be quicker. It took from the time I sent the claim until they cut a check a little over 4 weeks. Maybe I'm expecting too much.

Wow, I submitted a claim that I really didn't think would be reimbursed and to my surprise I received partial reimbursement. I have had other pet insurance in the past and never received a reimbursement on any claim submitted. Service is outstanding. I highly recommend this company.

Charlie was so sick with GI vomiting, diaerhea and abdominal tenderness and resulted in exploratory surgery! Dr Prince saved her life by finding a section of bowel that had inverted into itself and he was able to fix it. She had post op intravenous and is on a very special diet for the next couple of months. The insurance company notified me when they received the claim (which was substantial), informed me by email when it had been processed and I had the cheque within 2 weeks of notification...AMAZING and the forms are so easy to complete. Thanks to the staff at hte clinic, they filled in everything that needed to be done and faxed it to the insurance company....sure helped relieve a lot of the stress of Charlie's illness and the bank account!!!! I wouldn't be without the insurance and this is the best company I have ever had to deal with!

Charlie was so sick with GI vomiting, diaerhea and abdominal tenderness and resulted in exploratory surgery! Dr Prince saved her life by finding a section of bowel that had inverted into itself and he was able to fix it. She had post op intravenous and is on a very special diet for the next couple of months. The insurance company notified me when they received the claim (which was substantial), informed me by email when it had been processed and I had the cheque within 2 weeks of notification...AMAZING and the forms are so easy to complete. Thanks to the staff at hte clinic, they filled in everything that needed to be done and faxed it to the insurance company....sure helped relieve a lot of the stress of Charlie's illness and the bank account!!!! I wouldn't be without the insurance and this is the best company I have ever had to deal with!

My cat spent six nights at an emergency clinic and had surgery. The bills kept adding up. Trupanion helped my save my pet. Without the insurance, I would not have been able to afford my cat's treatment.