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Trupanion is an incredible company. You have exceeded my expectations each time that I have had the opportunity to interact with someone from your company. You are efficient, organized, quick to respond, quick to resolve payment, and rate so highly with me that I have told dozens of people, both in person and via Facebook, about how wonderful your representatives are and about how happy I have been with the service that I have received. I only wish my OWN health insurance were as wonderful as you guys are.

Trupanion is an incredible company. You have exceeded my expectations each time that I have had the opportunity to interact with someone from your company. You are efficient, organized, quick to respond, quick to resolve payment, and rate so highly with me that I have told dozens of people, both in person and via Facebook, about how wonderful your representatives are and about how happy I have been with the service that I have received. I only wish my OWN health insurance were as wonderful as you guys are.

You guys are great!

While I understand that insurance companies exist to turn a profit, their earnings come from providing a service. I was heartily disappointed that Maggie's claim was denied, twice, because the (known) ingested item is not "toxic," but "an irritant", despite its doing liver damage to the tiny animal. I get the impression that any claim I submit will be denied for some technicality. The event was an accidental ingestion in that it harmed the dog. I had the "pet owners' peace of mind" offered is promotional materials up until the moment I learned of the denial. Now I know that profits trump pets and I will stop recommending Pets Best.

I’ve been with this company since they were VPI Pet Insurance. This past year I be had problems with them receiving my claims for unknown reasons. Then I got a puppy and they recommended full co stage through her puppy shots and spay and then reduce it. I called to reduce it at 8 mos and they said I had to wait a full year. Very misleading!

Great insurance to have. In the first few months of the insurance, it paid for itself. There was a mix-up of the first two claims - the first one wasn't received when we thought it was. That caused some confusion to get things straightened out but once we did, everything was completed quickly. My only suggestion to future insurance holders is that don't be a go-between Have the vet work directly with the insurance company..

Wow what a crazy holiday. My pup ate a couple cat toys at my parents house Christmas day. 2 days before our wedding we took him to the emergency. Xrays, fluids, bloodwork...results were a blockage requiring emergency surgery. We took him to his vet in the morning for surgery, they did more tests more xrays and couldn't keep him overbnight so back to the ER for overnight watch. Then back to his vet the following day for a recheck. He is doing do well now and I'm telling you I thought our insurance would cover maybe 50% but they covered about 98%. I couldn't be more impressed and thankful. It was a very stressful time and ya you have to pay upfront the big bills but we got it back and out Murphy is back to 100% thank you nationwide pet insurance!!

I have been using Nationwide for my dog's insurance for around 5 months now. The claims process has always been extremely smooth. Nationwide has communicated with me every step of the way and it allows me the peace of mind of knowing that the funds will be sent to me in a timely manner. So much weight has been lifted off of my shoulders due to the financial burdens of pet care not being such an issue anymore. The monthly payment for my dog's health insurance is 100% worth it!

Snoopy is 12 1/2 years old and any illness is serious at her age. Unfortunately, she had a very large abcess above 2 of her upper molars that had to be removed or I would have lost her from the infection. I held my breathe while doing surgery on a dog of this age but she made it with flying colors and is back to her old wonderful self. It really helped to have help with the cost of the procedure. Thank you.

trupanion is the reason we are able to keep our diabetic dog alive.