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I am the first of my friends and colleagues to get pet insurance. I fund and work with many many rescue groups and dog devotees. Everyone kind of had the opinion that pet insurance was a scam - they all wanted to know my experience. I kept telling them I had nothing to report. My dog was fine. Well, it finally happened. Daisy got sick quite suddenly and died four days later. The bill was over $3000! I put in my claim and waited. I really had no idea what to expect. In the meantime they were so nice to me - called me with their condolences - just really amazing personal attention. I just got my claim decision the other day. They are paying 2/3rds of the cost! Everyone was shocked. I now believe my friends and colleagues secretly thought I was being scammed. So now I'm telling everyone it's true! Pet's Best Insurance is for real. I'm even getting phone calls from people who got word of this event asking who I'm insured with. I plan on posting my experience to Craigslist just to let people know that pet insurance, though new, is real and that all I can recommend is Pets Best. Nothing will bring back Daisy but at least I know that if I have a sick animal it' ok to focus on getting them well without getting a second shock when the bill comes in.

had an incident a couple of months ago, when my three labs found and ' ate' some of my ibuprofen caps in the vial after I left for work. fortunately my daughter discovered this and took the bunch to the vet ER, where they were very weel treated. it turned out that only Bonnie ate some pills. she is now 100 pct, jumping, swimming, very alert and playful. ASPCA reimbursed the major expenses, after some red tape. all in all, I cannot complain

This company is top flight and does exactly what it says it will do: it provides insurance at a reasonable cost so as to help take the cost issue out of the equation when having to provide medical treatment for our "pet family members." We recently lost our two-year old cockapoo to a terrible immune system disease that struck completely out of the blue. The hospitalization and course of treatment was very expensive, but thanks to Pets Best we were able to do everything we possibly could to try and save our beloved dog's life. Without Pets Best, our treatment decisions would have been agonizingly difficult and quite candidly I'm not sure that we could and would have done all that we did do (which obviously would have made the terrible loss even harder than it has already been, particularly for our children). Further, and as it has always done, Pets Best paid our claims quickly and efficiently. The customer service could not be better. Although it will obviously take us time to get over the loss of our dog, when the time is right for us to get another one there is no question that we will use Pets Best once again.

I have been a client of the ASPCA Petshealth Care Insurance Company for over 11 years. I recently submitted claims on behalf of my Li'l Girl, totaling approx. $3000.00, The 1st claim totaling $1400.00 was reimbursed for a total of $300.00. A previous claim of $320.00 was reimbursed for $75.00. I am awaiting the process of the other claims, but do not hold much hope on the 80% reimbursement as stated on their policy. I will be lucky to get 25% reimbursement.Sadly, my Li'l Girl passed away recently, at the age of 18. I miss her very much, and I wish we were still together. My claim problems started with this company when Li'l Girl was jumping around like a kitten, and appeared to be doing really well. But sadly, the Claims dilemma continued and continues, when she took a turn for the worse, and then sadly passed. It is a shame that such a dreadful Pet Insurance Company exists, as I would like to grieve without having to deal with them anymore, but I feel more strongly than ever, that I have to help get the word out to others regarding the deplorable behavior of this company. I am writing to Warn others to stay away from this Pet Insurance Company. And if you are an existing member, cancel your Policy, and shop elsewhere. There are many Fine Pet Insurance Companies out there. You never know how good any Company is until you have a claim, or an issue. You can pay Premiums for Years, and think you are with a Reputable company, until one day when you need to file a claim. Get o

I signed up with Trupanion two years ago (when it was still Vet Insurance) and have never once regretted my decision. My monthly payments are comparable (even lower than were I to go with anyone else), I chose not to have a deductable and they have been wonderful to deal with every time I've had a question, a concern or have had to make a claim. The last claim I made was just this week. I faxed the insurance form and documentation in on Tuesday and not only recieved an email to let me know they recieved the claim, but also emailed me to let me know when it was opened and when a payment would be coming. It's been 3 days later and my claim has already been processed. They are quick, efficient and most definitely the best (and only) choice to make when deciding about pet insurance.

I signed up with Trupanion two years ago (when it was still Vet Insurance) and have never once regretted my decision. My monthly payments are comparable (even lower than were I to go with anyone else), I chose not to have a deductable and they have been wonderful to deal with every time I've had a question, a concern or have had to make a claim. The last claim I made was just this week. I faxed the insurance form and documentation in on Tuesday and not only recieved an email to let me know they recieved the claim, but also emailed me to let me know when it was opened and when a payment would be coming. It's been 3 days later and my claim has already been processed. They are quick, efficient and most definitely the best (and only) choice to make when deciding about pet insurance.

I had this coverage on my Lab/Chow mix, Angel, for ten years. The renewal premiums always seemed reasonable to me for the coverage provided. I was purchasing peace of mind. If there was an accident, or when she was hospitalized for two weeks with pancreatitis at the end, I knew that at least some portion of my expenses would be recovered. I submitted several claims over the years, including two ACL surgeries, and felt that the reimbursement rates were fair. If I could suggest a change to the coverage, it would be in the pre-existing clause. If your pet is diagnosed with some illness and/or injury, when your policy renews, it is then considered a pre-existing condition and there is no further coverage for that issue. Overall, I had a positive experience with the coverage, and would purchase it again.

Embrace quickly handled my claim. In addition, what really impressed me was the personal correspondence from them. I had some questions about filing my first claim, and they walked me right through it. The individual treatment was a really nice touch. I too had switched from VPI to Embrace, and am very glad I did.

Inconsistent reimbursement. They did very well with one of my cats, and NOTHING (!!!) for the other one. Wouldn't recommend them because of this inconsistency. Also, no real assistance via telephone regarding protest of their non-payment. Lots of paperwork needed to request a review, including several LAYERS of review. I canceled both cats' policies and went to another provider.

For many years I had my dogs policy with VPI..What a mistake!! They allow so little you get back with each claim!!I last sent in a claim for 450.00 and got back 175.00I am so glad my friend told me about Trupanion and EVERY call to their customer service for anything was 101% PERFECT!!! I just enrolled my dog Frisco and had the great fortune of having Sarrah handle the transaction.She handled the process with ease and amazing knowledge!By the way they have an A rating with the BBB and I am thrilled I found Trupanion!!!