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I had three cats (one mixed breed and two Balinese) on ASPCA and in all cases of claims except for one they refused to pay anything, arguing pre-existing and/or heridtary condition even though there were no known problems when I first insured the cats. They seemed to view life as a pre-existing condition. I cancelled after having wasted money on ASPCA and being subject to paying large vet bills on my own. Highly dissatisfied to the point of thinking this is a sham / fraudulent company.

Should something catastrophic happen to our dear boy, Tyler, I don't want my choices to come down to money. We have become extremely attached to our terrier mix. Some years we have benefitted from having insurance, some years we haven't used it at all. Until the money starts growing on the trees in my backyard, I will keep paying my premiums! Tyler is 11 now, so I feel we could be coming into his stage of life where the big issues could arise. Pet insurance gives me peace of mind, knowing we'll be able to take good care of him until the end. My tip is to get insurance on your pet when they are young and healthy.

We researched pet insurance on this website and eventually chose to go with Embrace based on the reviews and price. We bought accident insurance for our puppy as soon as she was old enough and had to make claims for a sprained ankle and illness in the past six months. The claim refunds were recieved within a month and the customer service on the phone was better than I expect (of course I usually deal with horrible companies like the cable and phone company). Seems like a good company so far so I'd recommend them

Having lost my 7 year old pointer to cancer, I was quite concerned to find a lump on my new pointer's shoulder. Upon examination it was found to be the residue of her rabies shot and has since disappeared. Embrace took care of the bill quickly. Thank you Embrace.

I have nothing but good to say about Embrace. The claims process is quick and easy. The reimbursement checks were delivered in a timley manner. One of my dogs came down with Valley Fever and a few months later he broke a bone in his paw. I estimate that I saved about 80% on the vet bills so far. I would recommend Embrace to friends or family without hesitation. Keep up the good work! Dan PS: Please add "Puggle" to your breed selection list.

I am very pleased with the quick and cordial processing of the two claims that I have submitted thus far. I appreciate the "personal" attention and the fact that there appeared to be no strings attached to the reimbursements. My puppies (Benny and June) are very happy too!

This was my first claim submitted to Embrace. I have worked in the employee benefits insurance field for over 30 years. Embrace is the Empire Blue Cross/Blue Shield for our furry and feathered "kids". The claim process was quick, the EOB was easy to understand, and the claim payment was reasonable. Totally painless procedure. Thank you.

I filed a claim for my Great Dane, 2 weeks later the claim was processed and a check was sent to my house! Since this is my first dealings with a pet insurance company, i was very skeptical. I thought for sure they would come up with something so that my claim wouldnt be covered ($6,500.00 claim). Not the case at all!! They were prompt with my reimbursement. I feel very thankful that my Dane has recovered and that Pets Best made this stressful time much easier for us.

For the one claim I have submitted the customer service was good. I was totally s****** by my previous insurance so I am a bit cynical. The previous insurance was affiliated/through an organization that supposedly puts animals first. But with Embrace, as I said, so far so good!

This was the first year we had pet insurance on our dog. Our Golden had some problems with an ear infection and dermatitis resulting from a food allergy. Embrace handled the resulting claims very efficiently and kept us fully informed on the status of the claims via email. Their overall customer service (from issuing and renewing the policy to claims processing) has been outstanding.