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I submitted by fax on Wednesday my claim for my puppy's 4th puppy shots, I received an email on Thursday to confirm that they received the fax and it was being processed, on Friday I received another email with the EOB attached along with them telling me that the reimbursement would be submitted to my bank the next day. Your customer service is excellent, and the phone call I received from you welcoming me was very nice, and when I did call the customer service rep. she was extremely nice and helpful.

I thought it would be the best insurance ever, since it has the name ASPCA, I was wrong. They didn't pay anything!!!! The reason they gave me was "Exclusion Code - 2", then they sent me a paper explaining it what it means and it was pre-existing (for my baby's earmites). How is it pre-existing when she's only 5 months old??? It was her first time going to the vet. I wouldn't recommend it. Save your money. Find a better one.

Our dog, Sandi, is a three year old husky mix. We began a health policy with her because our previous rescue dog had some serious, and expensive, care toward the end of it's life. The company we chose is ASPCA, which was recommended by our veterinarian. The company has a good web site, the return checks after a claim are handled promptly, and we have the no hassle option of having our quarterly payment charged automatically through a credit card. To date, Sandi has had several hundred dollars worth of bills, mostly due to a infection that set in around a deer fly bite on her nose. She needed shots, ointments, and lab work. We are looking forward to a long and healthy life for Sandi, but we feel she is worth the little bit extra to insure that we can afford to take care of her.

I have insured four pets with Pets Best over the years. First of all, I find the premium reasonable. Secondly, I have filed several claims over the years, and the responses were quick and covered the 80% after the deductible. Very kind and competent customer service representatives, too. I can't say enough good about this company! I have enthusiastically recommended them to my friends. No need to look elsewhere for insurance.

This insurance does not cover your yearly physical expenseses but IT COVERS 90% of TOTAL ACTUAL VET BILL for sick, diagnostic, lab, surgery,over night care..I live in New York and medical bills are much higher than a small town across the country. At present I am a pet parent to 3 cats and 3 dogs of which 2 of my pets are very senior dog 18 years old and cat 23 years old, my other 4 pets are 4 years old I Know how hard it is to take care of your pets when ill..I was always looking for insur for my younger pets that made some sense. All other insur covers yearly visits and such BUT it is NOT what it cost you IT IS A PAY SCALE AVERAGE and lots of exclusion and premiums some higher than Trupanion..I picked Trupanion because their coverage IS 90% of what it costs you for illness or surgery and NO CAPS ON LIFETIME. I enrolled 7/29/2010 my younger pets. One of my dogs ruptured her R CCL ( her knee tendon) had surgery $ 1610.00 9/24/2010 recieved payment 10/19/2010 for $1449.00..I AM SO HAPPY , also had a prior bill expenses $ 737.00 diagnostic and labs in reference to above Recieved payment for $ 663.30..AGAIN I AM SO HAPPY..I STRONGLY RECOMMEND THIS INSURANCE>.p.s I never write reviews but what I read up on Trupanion helped me , I hope this helps someone else...

This insurance does not cover your yearly physical expenseses but IT COVERS 90% of TOTAL ACTUAL VET BILL for sick, diagnostic, lab, surgery,over night care..I live in New York and medical bills are much higher than a small town across the country. At present I am a pet parent to 3 cats and 3 dogs of which 2 of my pets are very senior dog 18 years old and cat 23 years old, my other 4 pets are 4 years old I Know how hard it is to take care of your pets when ill..I was always looking for insur for my younger pets that made some sense. All other insur covers yearly visits and such BUT it is NOT what it cost you IT IS A PAY SCALE AVERAGE and lots of exclusion and premiums some higher than Trupanion..I picked Trupanion because their coverage IS 90% of what it costs you for illness or surgery and NO CAPS ON LIFETIME. I enrolled 7/29/2010 my younger pets. One of my dogs ruptured her R CCL ( her knee tendon) had surgery $ 1610.00 9/24/2010 recieved payment 10/19/2010 for $1449.00..I AM SO HAPPY , also had a prior bill expenses $ 737.00 diagnostic and labs in reference to above Recieved payment for $ 663.30..AGAIN I AM SO HAPPY..I STRONGLY RECOMMEND THIS INSURANCE>.p.s I never write reviews but what I read up on Trupanion helped me , I hope this helps someone else...

Our 3 month old puppy had an intestinal blockage a few days after our coverage began. We incurred some large vet bills over the course of a week. Embrace was great. I got friendly and helpful people on the phone every time I called and also received numerous emails during the claims process. Embrace covered everything we expected and we received our reimbursement check very quickly. I was very happy with our experience.

I have used the insurance for a couple of Maggie's visits and have been very happy with the turn around in payment, but was a little discouraged but the increase in premium and deductable when Maggie turned 5. From $100 to $200 for the deductable seems a bit accessive.

I did get money back once for sure, but my deductibles are so high that it hasn't happened since. And my pets haven't needed veterinary care that costs more than their deductible, thank goodness.

Our 3 dogs, affectionately known as "The LabraMutts", were first insured by Embrace in June 2007. I was thrilled to find a company that allowed me to create a plan to fit our needs! I chose options that essentially was a major medical plan (accident and illness), had an annual deductible, and a 20% cost share much like human plans. We budget for routine care, but wanted the peace of mind that a major medical plan would provide. Embrace is the first company to offer such a plan! The staff, Embracers, are always the most caring and interesting people I've ever worked with at a business every time I've had contact with them over the years. (I just wish I could work for such a great company). Embrace is always there as we face knew things that come up with aging dogs and with our youngster (now 4 yrs old). Sadly, we had to say good-bye to our oldest dog, Homer, last Tuesday. He had osteosarcoma that spread rapidly. An Embracer allowed me to cry on his virtual shoulder over the phone while I was letting him know that we planned to say our good-byes on Thursday. Sudden symptoms that appeared mid-day Tuesday told us it was time to allow Homer to go to Rainbow Bridge - we believe this was his final gift to us, to go suddenly. We received multiple caring emails from Embracers before he passed and even more afterwards. As one stated, "consider this virtual hugs over the airwaves". I called Embrace yesterday to see if they received the final claim because I'd not