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I have been an Embrace customer for two years, and we have had two events with our Beagle that warranted filing a claim. The first event we had no problems with, prompt communication and prompt payment. We are now trying to collect on our second claim and Embrace is making it as difficult as possible to even file a claim. They said they have "updated their administrative requirements" and now require medical history for three years in order to process a claim. They won't even consider the claim unless this is provided. Funny that they had no problems accepting our insurance premiums, but now claim that we aren't eligible for insurance without medical history. This after we have been customers for two years and previously filed a claim that went through just fine. BEWARE, it seems that they are reducing the quality of service. I will update this after we go through their administrative hula hoops and get them the medical history, but it seems very fishy.

Embrace was super quick to respond to our claim about our dog being attacked at doggie day care. Our dog had attack wounds on his head that resulted in stitches and Embrace took care of reimbursing us after meeting our deductible. The response was quick and the customer service was outstanding. We did our research before choosing a pet insurance company, and I have no doubt that Embrace is the way to go, highly recommended just for the fact that these people care about your pets. BTW, Embrace sends out email newsletters discussing safety and health tips, just another way to show that they are looking out for your pets.

I was very happy with Embrace pet insurance. My dog had a torn ACL and required surgery. The customer service during, before and after his surgery was wonderful.... and the people I spoke with actually cared about my dog. My reimbursement check for $3005.00 came much faster than was expected and without a ton of paperwork and phone calls. I highly recommend Embrace to anyone! I wish my human health insurance was as easy to deal with!

I am a veterinarian and my own kitty was recently treated for hyperthyroidism (too much thyroid hormone produced by an overactive thyroid gland). I submitted my claim and, in less than two weeks, I was reimbursed just as promised by my policy; no questions asked, no wild goose chases looking through medical records for an excuse not to provide reimbursement. I have great faith in this company and no reluctance recommending PetsBest to my clients.

I posted a review about Pets Best on 9-9-10, but all of it wasn't listed. Part 2 - I began to see the importance of having insurance after Hannah became ill in December 2009 and was diagnosed with Immune Anemia/Thrombocytopenia. I was not prepared for the severity that this illness could cause. Since December I have filed 23 claims for Hannah's illness and Pets Best has paid 80% every single time. In my eyes they have extended Hannah's life. I would have had to euthanize her because I wouldn't have been able to afford her medical payments on my own. Through all of this Hannah has not given up. She still wakes up every morning and is ready to eat, she likes to bark for a treat, ride in the car, play Hunt & Find, and watch her Nana cook in the kitchen. So I want to make sure I give her the best care possible. Thanks Pets Best for saving the life of a very special friend. This is what having insurance is all about.

I've had Embrace Pet Insurance for my dog Baxter since we got him a year and half ago. They have always been prompt and accurate in dealing with the claims I've sent it. And when a refund is due, they have it deposited into your bank account quickly. I chose Embrace because they are one of the few pet insurance companies that will cover genetic / hereditary problems with dogs. I have two pure bred French Bulldogs - which are very prone to health issues. So its nice to have the piece of mind that if they do have issues with breathing, hips, spines, eyes, skin, etc ... that i should be covered.

Having pet insurance gives me confidence for the future of my beloved Daisy. She's middle aged and I worry about the aging process but having ASPCA lessens my concern. Two things I would like: more provision for preventative care -faster turn around time for payments- Most Docs want payment up front and I'm on a fixed income -I take care of Daisy but I have to cut back on my own meds(and I'm 80) until my claim is paid.

I have five cats so having pet insurance is important to me. You never know when something will happen so having pet insurance really helps. I had one of my cats needing medical attention that was beyond just routine care in the past few months. This was very expensive but with the insurance it made the whole experience more affordable.

We greatly appreciate the prompt attention each of our claims has received, a fair evaluation of the claim, and prompt payments for the claims; overall excellent service - thank you.

I recently enrolled my three pets (a dog & two cats) in Embrace Pet Insurance. I added the wellness option to cover yearly exams. The next month, I took my pets to the vet. Within two weeks of submitting the claim, I received payment for all three. Additionally, I would say that I have had several interactions with customer service by phone and through e-mail. The contacts have mostly been to either resolve my questions or to ask for more information about my pets. The customer service has been efficient and well organized.