Find and read reviews with confidence

First claim made with this company. Paid claim as I expected. Did not need to figure out a schedule or any interpretation thereof. Very simple procedure with excellent follow up by company as claim proceeded thru their system. So far so good with my new pup & his new insurer.

First claim made with this company. Paid claim as I expected. Did not need to figure out a schedule or any interpretation thereof. Very simple procedure with excellent follow up by company as claim proceeded thru their system. So far so good with my new pup & his new insurer.

After my one dog, Rome, got a tumor I decided I should get pet insurance. I researched quite a bit and decided to go with Healthy Paws, I like that they give back to Homeless Animals since both of my dogs are rescues. The same day I signed up I got a personal email from the co-founder welcoming me to Healthy Paws. I was a bit in shock...never heard of an insurance company making you feel welcome. It made me really glad I went with Healthy Paws. Shortly after purchasing insurance, my other dog, Pancake, tore her cruciate ligament and needed surgery. I submitted a claim which was promptly reimbursed. I even received calls from them asking how Pancake was doing. So if you are trying to decide on which insurance company to go with look no further...sign up with Healthy Paws. You won't regret it.

Before I get to Scout's story, I have to quickly mention my cat Chelsea, who passed away in 2006. I had her for 18 years and not pet insurance for her. She suffered many ailments including cancer and hyperthyroidism. She has several surgeries and chemo treatments to treat the cancer and radioactive iodine treatments to cure the hyperthyroidism. Needless to say, taking care of her illnesses cost me a fortune. A few months after she passed away, I got my puppy, Scout, a beautiful, energetic, yellow Labrador retriever. The first thing I did was look into pet insurance. I did my research. Checking all the different insurance companies that were available to me. I came across the ASPCA insurance. The first thing that impressed me was that it was the ASPCA, an organization that I have the utmost respect for and I have supported them for years. I went over the different plans and what would work best for me. I chose the Advantage plan and the premium is extremely reasonable. Within Scout's first 2 years, and many visits to the dog park, she suffered many injuries by playing with the other dogs, In those first 2 years, the insurance paid for itself. Thank goodness, I got it. More recently, in July of 2010, she suffered an injury to her knee and needed to have TTA surgery to repair a ligament. This is a very expensive surgery, costly about $5000. But I had no choice, Scout is like a child to me and I would do anything for her. With the ASPCA pet insurance, it ended

We have a new puppy and enrolled in Trupanion with zero deductible. After a week of being covered our puppy had a slight yeast infection of the ear and Trupanion covered the price of the medication in 24 hours.

We have a new puppy and enrolled in Trupanion with zero deductible. After a week of being covered our puppy had a slight yeast infection of the ear and Trupanion covered the price of the medication in 24 hours.

My lab rescue came with a Trupanion brochure. My vet suggested we enroll in pet insurance. Thank goodness! We had over $5,000.00 in vet expenses in year one alone; dysplasia, allergies, conjuctivitis, etc. Trupanion paid us back 90% including emergency vet expenses after he swallowed a tennis ball.

My lab rescue came with a Trupanion brochure. My vet suggested we enroll in pet insurance. Thank goodness! We had over $5,000.00 in vet expenses in year one alone; dysplasia, allergies, conjuctivitis, etc. Trupanion paid us back 90% including emergency vet expenses after he swallowed a tennis ball.

I purchased Trupanion for my 8 year old dog because the company said that it would accept pets that have preexisting conditions but would not cover expenses related to those illnesses. The guidelines were pretty clear - any expenses related to the illness that was found before purchasing the insurance plan will not be covered. However, to my dismay, it seems that Trupanion evaluates every nitty gritty detail in order to deny your claims for any future illnesses that may incur. For example, my dog had to be rushed to the ER because he was vomiting and lethargic. As a result, he was diagnosed with Pancreatitis. Trupanion got back to me and sent me a letter that copied and pasted every comment starting from 2 years back when I informed my vet of incidents when he had indigestion and vomited. They said that those were "preexisting symptoms" that led up to my dog's illness 2 years later. Note, the vet never found any kind of stomach related illnesses until recently when I submitted the claim. Another problem I have with Trupanion is that they try to find any reason to deny your claim. For example, they approved one claim when my dog caught a cold from another dog, but when I submitted 2 more claims for the same illness, they denied them because "it was related to his preexisting condition." Seriously, I am on the fence about canceling my account with them right now. It makes no sense for me to continue purchasing Trupanion's service if they are not going to provide me any.

Embrace has been a pleasure to work with since the day I signed up 3 years ago. I haven't had any major medical issues with my dog (minor skin issues/allergies/ear infections etc), hence no payments/checks made yet. However, whenever I have had claims processed to be put towards my deductible, it's been done quickly, efficiently, and most importantly, with such a pleasant and helpful attitude. Most insurance companies look for reasons to reject your claim -but Not Embrace. I am blown away by how willing to help each representative is. They are the epitome of great customer service. So far so good! And I have recommended them to others, as well as my vet's office, and I only hear good things in return as well. They definitely go above and beyond, over other pet insurance companies.