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My German Shepard puppy of 7 months came down with pneumonia. I called Trupanion to get pre-approval because we had to transfer him to the hospital. Being that he would be in the hospital for a few days we knew the bill would end up being a few thousand for his 4 day 24 hour care! I called Trupanion and the pre-approval representative was extremely instrumental in guiding me with great support to process the claim quickly - literally within 24 hours! Once we were pre-approved, I could relax and focus on my puppy's recovery! In a time of uncertainty just knowing that they were on top of it helped me feel more confident that my pup would be taken care of. That in and of itself is worth its weight in gold! Had VPI for my other pet and I would definItely choose Trupanion HANDS DOWN!

My German Shepard puppy of 7 months came down with pneumonia. I called Trupanion to get pre-approval because we had to transfer him to the hospital. Being that he would be in the hospital for a few days we knew the bill would end up being a few thousand for his 4 day 24 hour care! I called Trupanion and the pre-approval representative was extremely instrumental in guiding me with great support to process the claim quickly - literally within 24 hours! Once we were pre-approved, I could relax and focus on my puppy's recovery! In a time of uncertainty just knowing that they were on top of it helped me feel more confident that my pup would be taken care of. That in and of itself is worth its weight in gold! Had VPI for my other pet and I would definItely choose Trupanion HANDS DOWN!

I cannot say enough about this company- they have always paid in a timely manner, and I have never had to dispute claims made on my dog (something that cannot even be said for my own health insurance!!). My dog had the same stomach issues for 5 months straight. I was scared they were either going to drop me or stop covering repeat issues, but they didnt. They are a company that truly stands behind what they say they are going to provide! My vet also highly recommended them!

we are clients since years and appreciate the timely manner in which claims and issues are adressed - wonderful employees who respond immediately, we are very happy to have chosen this insurance for our beloved furperson!

I've always been skeptical of pet insurance companies as I've been told for years that they never really pay when you need them. Because I have two large dogs, however, I carried the insurance for 3 years just in case. Recently my 6 year old labradoodle tore his ACL and required surgery (very expensive surgery, I might add) and I'm happy to report that not only did Pet's Best pay 80%, but they processed my claim in 2 days. I couldn't believe how quickly I received payment! I can't say enough good things about this company, and would strongly recommend them to everyone.

This is my first experience with pet health insurance and so far I am very happy. I needed a lot of explanation and then made several changes in the first weeks of my new policy and each time I phoned Embrace the reps I spoke to were courteous, patient, and took immediate action. Every phone call was followed by a confirmation email letting me know the requested changes had been made. I've only had one vet visit so far and I received a partial reimbursement check for that visit about a week and a half later. Having never had pet insurance before, that check made my day! I look forward to my future dealings with Embrace and feel like just knowing the insurance is there lifts the burden of wondering "what if" when it comes to the health care of my dog.

Helpful and informed phone services are one of your strongpoints. I felt my questions were answered expertly.

I have only had Embrace for the last 3months and i was referred by my vet to look into Embrace,that he found they are the best pet insurance and he was right. I did check other pet insurances, including Petsmart. Petsmart insurance is only for their vet and certain locations,. Embrace allows you to go anywhere and offer many different plans to work with you and your pet.I just turned in a wellness claim and was reimbursed quickly.When you call with any ?? they are great and you will have your answer when the call is finished. I have referred Embrace to my family and friends and now my husband is telling his co workers about the pet insurance that his wife picked out.Iam very pleased and I have peace knowing that I have insurnace on my pet...Thank you Embrace for the excellent customer service that you have provided to me.

I typically never write reviews but Trupanion has been unbelievable and I wanted to share my experience.My cat is 12 years old and last year I started shopping for an insurance company because although she had always been healthy she was getting older. It was hard to find an insurance company that would cover an older cat indefinitely, especially with all the sketchy reviews. I finally decided to stick to Trupanion and that was the best decision I made. I have 90% coverage, no deductible and they even improved my policy after enrollment and waived my lifetime limit (which was 20,000 when I signed) A couple of months after my policy started, my cat got sick and she required multiple tests and visits to the vet. I have filed approx 6-7 claims (probably total >1000$) and I have been extremely surprised and pleased. They have never denied a claim and on the contrary they go out of their way to make sure that everything is processed in a timely manner. Their claims are usually processed in 2-4 days and I usually get the checks the following week. I am a very satisfies costumer and have recommended Trupanion to all my friends who are pet lovers!!

I typically never write reviews but Trupanion has been unbelievable and I wanted to share my experience.My cat is 12 years old and last year I started shopping for an insurance company because although she had always been healthy she was getting older. It was hard to find an insurance company that would cover an older cat indefinitely, especially with all the sketchy reviews. I finally decided to stick to Trupanion and that was the best decision I made. I have 90% coverage, no deductible and they even improved my policy after enrollment and waived my lifetime limit (which was 20,000 when I signed) A couple of months after my policy started, my cat got sick and she required multiple tests and visits to the vet. I have filed approx 6-7 claims (probably total >1000$) and I have been extremely surprised and pleased. They have never denied a claim and on the contrary they go out of their way to make sure that everything is processed in a timely manner. Their claims are usually processed in 2-4 days and I usually get the checks the following week. I am a very satisfies costumer and have recommended Trupanion to all my friends who are pet lovers!!