Find and read reviews with confidence

I have known of horror stories with respect to pet insurance. I have a close relative who had insurance with another company. The terms were far more complicated than Pets Best and excluded just about every incident known to man (or pet). He had an incident with his English Bulldog. The claim took several months to process and the reimbursement was insignificant to the overall claim and did not agree to the terms on the face of the policy. My great dane had a very serious incident. I received detailed emails explaining the stages of the review of my incident by Pets Best. The claim was processed and I was reimbursed in 2.5 full weeks (not just business days). The policies are fairly simple to understand and I recommend that you understand the exclusions prior to obtaining insurance from any provider, but Pets Best does fully comply in a timely, caring and professional manner to the provisions of its policies. Again, the policies do not require a degree in nuclear physics to gain an appropriate understanding of the terms. I recommend this company 100% for anyone trying to hedge against the expensive situations that unfortunately occur with animals, especially Great Danes!

My dog is family and I brought him from India. He needed a great overhaul since he was with caretakers for a period of 8 months. The first thing I did was get him checked with a vet and then get some insurance. I wont say that I very happy with the cost limit included for the services but then I do get at least 60% of the overall amount I spend back and when the little guy is over 8 years he needs more constant care and maintenance. The processing time quite fast though and the customer care time to answer questions is also quick.

My dog, Daisy, was diagnosed with the start of a herniated disc in her back after her normal vet sent her to a specialist. The poor thing was in such pain, and the comfort I felt knowing she has Embrace took all of the normal stress that I used to feel with my other dog who didn't have insurance away. Just hearing the word "specialist" makes you cling to your purse a little tighter because you know it's gonna cost a fortune. Not only did Embrace reimburse my payment to the specialist, but also to her regular vet without a problem. It was directly deposited into my account within 24 hours of approval! It looks like we caught the problem before she needed surgery (She's mostly crated through the day, I carry her up & down stairs) but I know that even if she did need an operation, the cost would be the least of my stress thanks to Embrace.

Good things only need a few words...In the case of Embrace the only word I can find is TERRIFIC !!!!

We purchased insurense for out new puppy with the hip dysplasia coverage. (we have had 2 previous pets with it) Sure enough when I thought it was some sort of injury our mixed breed puppy had it also. The doctor did a PTO hip surgery on him and thank goodness Trupanion cavered it. A Godsend!

We purchased insurense for out new puppy with the hip dysplasia coverage. (we have had 2 previous pets with it) Sure enough when I thought it was some sort of injury our mixed breed puppy had it also. The doctor did a PTO hip surgery on him and thank goodness Trupanion cavered it. A Godsend!

I am generally pleased. Most claims are covered. The staff are particularly good at providing prompt acknowledgement of a claim receipt and in providing status updates. Payments are usually very prompt once a determination has been made as to what is covered. All the emails I have received have been very courteously written in addition to being informative of status or request for more info. My one frustration is that I have had to go back to the vet to ge more documentation when I thought the invoice, or what the vet office wrote on the claim might have been sufficient.

Our Standard Poodle is very healthy, but things do happen and with Pets Best Insurance we never have to worry about the cost. The online claim process is super easy and we usually get the claim process and money back within one week! We have tried other insurance companies in the past with our other dogs, but Pets Best is by far the best and most easy to work with.

This insurance has proved to be very good. When you call, the people are very friendly and helpful. They pay promptly and a significant amount. I feel like I am getting good coverage for the amount I pay monthly.

Pays a good portion of the big costs.