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This was my first claim submitted to Embrace. I have worked in the employee benefits insurance field for over 30 years. Embrace is the Empire Blue Cross/Blue Shield for our furry and feathered "kids". The claim process was quick, the EOB was easy to understand, and the claim payment was reasonable. Totally painless procedure. Thank you.

I filed a claim for my Great Dane, 2 weeks later the claim was processed and a check was sent to my house! Since this is my first dealings with a pet insurance company, i was very skeptical. I thought for sure they would come up with something so that my claim wouldnt be covered ($6,500.00 claim). Not the case at all!! They were prompt with my reimbursement. I feel very thankful that my Dane has recovered and that Pets Best made this stressful time much easier for us.

For the one claim I have submitted the customer service was good. I was totally s****** by my previous insurance so I am a bit cynical. The previous insurance was affiliated/through an organization that supposedly puts animals first. But with Embrace, as I said, so far so good!

This was the first year we had pet insurance on our dog. Our Golden had some problems with an ear infection and dermatitis resulting from a food allergy. Embrace handled the resulting claims very efficiently and kept us fully informed on the status of the claims via email. Their overall customer service (from issuing and renewing the policy to claims processing) has been outstanding.

I put in a claim form and had the wrong claim at the veterinary clinic. So, when I emailed Embrace. They sent me the correct form, but I have been tied up working. Therefore, as a complimentary to me they allowed my claim to go through today, which is within 2 weeks. And I have direct deposit so it will be in my account within 2 days. It was the standard orthopedic exam, vaccination shots, and wellness. A tip for owners-Always keep accurate notes on your animal, keep receipts, always ask questions, and keep your animal up to date with vaccinations. This company has assisted me when I put in my paperwork without having a chance to fill out my claim form. They expedited my claim at a very fast rate with direct deposit. I am very pleased with the customer service experience and recommend this company to any pet owner, which I have been doing so. Thank you so much Embrace!

My dog was diagnosed by her verterinarian with distichia and referred us to an opthamologist - the opthamologist rediagnosed my dog with ectopic cillia and the surgery was done. Her original vet had told me that her pet insurance wouldn't cover any cost for this as it's a congenital disorder, well, he was wrong. My claims have been processed and Trupanion covered the costs. For my first time actually using my dog's insurance, Trupanion has made it a positive experience!

My dog was diagnosed by her verterinarian with distichia and referred us to an opthamologist - the opthamologist rediagnosed my dog with ectopic cillia and the surgery was done. Her original vet had told me that her pet insurance wouldn't cover any cost for this as it's a congenital disorder, well, he was wrong. My claims have been processed and Trupanion covered the costs. For my first time actually using my dog's insurance, Trupanion has made it a positive experience!

Although there is the deductible, I do find that my expenses are balanced by the veterinary costs and piece of mind. I get the peace of mind knowing that extraordinary expenses will be covered. I hope that does not happen of course but it did for my late cat named "Pumpkin" who developed lung cancer. I forget the veterinary costs but they were considerable and then I decided I did not want to prolong the illness's effects on her...I had told my vet to put her down the moment it seemed she was showing signs of "drowning slowly" because of fluid build up in the lungs. The insurance covered all those expenses too. Pumpkin did live several years after diagnosis, and I remember seeing her leap up high in mid air to chase a butterfly just after I had told my guests that my cat is diagnosed with lung cancer. We all laughed because there was so much life in her still. Thinking about all the great memories I have with "Pumkin" reminded me of Hallowe'en. I have begun the practice of keeping my recent 2 cats in for both the night before and the night of Hallowe'en. I had read somewhere in a newspaper that there a some very sadistic members of society that would think nothing or hurting, maming or even practicing rituals on cats. For this reason, I have become very protective and set up a "sanctuary" in my home and choose one room for this. I have a litter box, food, water and a closed door with ventilation in the room. This way I don't have to worry the cats will get outsid

After adopting Trixie (a black three legged kitten) and Alice (a Maine Coon mix), we decided on securing coverage for them in the event of accidents or illness. After doing some research, we felt the best choice for us would be coverage offered through the ASPCA. The premiums were reasonable and the coverage was perfect for our needs. In addition we went with a name that defines the care of animal companions. Luckily both "kids" are very healthy and we have only had to submit one claim for each of them over the past three years. Both were paid in a fair and timely manner. The peace of mind this coverage offers is invaluable. What with skyrocketing vet costs, at least a portion of the expenses will be recouped, and we will always be able to give our girls the best of care.

We have a Pug who this year had a rash of illnesses, from ear and eye infections, to a urinary tract infection, to broken teeth. We filed five claims and each was paid efficiently. There were some exclusions that had been made clear in the policy, and we understood them. The only problem we had was with the reduced amount paid due to the companies use of the provision "customary fee". They have a schedule of "reasonable charges" based on geographical areas, but certainly for our city, their chart is woefully incorrect. Our experience has been that charges considered can be reduced 20-30% based on their formula. We surveyed Vets in our area and found our Vet's charges to be similar or less than others, and shared our findings with the company's representatives. They refuse to entertain the idea that their geographic chart of reasonable fees is incorrect for our area. Otherwise, we love the coverage and the people who have handled the claims. The representatives have called to ask about our dog's healing and to offer explanations about the claims process. Claims are processed quickly and checks are mailed out immediately after the claim determination.