Find and read reviews with confidence

This is the right company for customer-oriented pet insurance.

My premium has just increased from $50.82 to $75.04 (including HST). The email states: "With the cost of pet health care continuing to rise as veterinary medicine improves the quality, effectiveness and standard of care being offered for treatment, it is important for us to adjust our rates accordingly." It was under $50 when I signed up. This is the second increase, and my dog isn't even two yet!!! I am now looking for a new provider. On the good side, claims were always handled very quickly.

My premium has just increased from $50.82 to $75.04 (including HST). The email states: "With the cost of pet health care continuing to rise as veterinary medicine improves the quality, effectiveness and standard of care being offered for treatment, it is important for us to adjust our rates accordingly." It was under $50 when I signed up. This is the second increase, and my dog isn't even two yet!!! I am now looking for a new provider. On the good side, claims were always handled very quickly.

This is my first go round with pet insurance, and I got into it a little late in the game (after my dog was already having some health issues). Embrace was the ONLY pet insurance company I could find that would even consider covering a pre-existing condition if it was considered curable. I find that when I submit claims, they are processed within about 2 weeks, and I find that instead of finding reasons not to cover my claims, they try to find ways to maximize my claims! I'll give a quick, great example: They give a 5% discount on premiums if your pet is microchipped. So, after I got the coverage, I had my dog microchipped. Not only was the claim for the procedure covered under my wellness rewards in the policy, but when I submitted the claim, I was automatically refunded the 5% of my premium for having the dog microchipped! I didn't have to ask for it! The customer service is excellent - they are thorough, quick and kind in their email correspondence, and very responsive and proactive in helping me get the most out of my benefits. I would recommed Embrace to anyone who wants comprehensive health coverage for their pets. I did a LOT of research before I bought, and Embrace seems to be the best out there!

Imbrace Insurance impresses me in two ways, follow-up and reimbursement. Their follow-up to submitted claims is very quick and all claims have been applied to my plan. Imbrace understands they we have options when we are deciding on an Insurance carrier and service is their top priority.Thank you Imbrace.

I currently have 10 dogs insured under Pets Best. I have very quick claims reimbursement and the customer service has been excellent with one exception that was correctedFor the money, they are well worth it. I would like to have better coverage but right now, insuring 10 dogs with the current policy seems to work. I have 6 Dobermans, and 4 other assorted mixed breed dogs, 4 of the dobermans are albinos.

After losing our Chocolate lab to kidney failure We took our time to find our precious Shiloh(She is a Silver Lab)Right from the start we picked up the insurance for her. Also,from the start Shiloh had Vet bills from a parasite that was hard to treat, skin problems- that we now know she is a Blue coat and begin Allergy test next week.She is very curious and ate a wasp--this was another visit to the Vet--Ear infections because of the allergies and a bladder infection just resently.Everytime the insurance has been there for part of the bill!Thank you so much for all you ahave done for Shiloh in her 22 months of life.

One of our dogs ate a pound of chocolate covered raisins that I left with them in the car by accident. Because we didn't know which dog was the culprit we had to put them both in the after-hours emergency vet. We have and Embrace policy on the one that actually ate the goodies (based on induced vomiting and diarrhea). We submitted a claim last week and were informed to day that we would be getting a payment that was exactly what was outlined in the policy. Every aspect of this situation, AFTER the crime, was handled professionally and with compassion. Nice job Embrace.

As luck would have it my dog had to get eye surgery the first day he became eligible. I called Healthy Paws immediately and was welcomed by a very helpful person. I told her about the surgery and asked if I would be covered. She took my information down and returned my call in twenty minutes. From the information I gave her it looked as if I was going to be covered. By the way I received this customer support on a Saturday afternoon. Now the bad news... After they reviewed my dogs records, we realized it was a preexisting condition. I was not aware that he had this condition in his eye. Although, I was disappointed, the information they had was correct. However, Healthy Paws did not just shuffle me away. They called me to find out if there was any more information that could help my case. They even called my vet to speak with them, looking for something that can help my case. At the end I did not get paid on my claim. But, Health Paws tried everything they can do. They went the extra mile trying to help me and treated me with respect and honesty. In the world we live in today that was very comforting. It also took some of the sting out of not having my claim paid. I still receive emails and phone calls asking how my dog is doing. This is truly a great company that cares about you and your pet.

We have had pet insurance on our Great Pyrenees and two Bichon Frises for over 14 years - the past 6 years with PetsBest. We have had tremendous medical expenses with our Bichons but the coverage we have with PetsBest has greatly helped with these expenses. They cover everything promised, no hassle in charges, services, claims settlement and their reimbursement checks normally arrive in the mail before our American Express statement arrives. We love our little girls as we love our children and grandchildren, have always provided them the very best in their lives including veterinarian care and are very appreciative to have their health insurance through such a superior company. We have recommended PetsBest to all of our friends and can not recommend PetsBest highly enough to everyone.