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I recently signed up with Embrace with the arrival of my new puppy. I knew that my first claims would center mostly on Wellness issues like vaccines. All in all, I am happy with the speed of the customer service and how responsive they were. There was a small admin glitch which delayed the direct deposit of the reimbursement but that got resolved quickly, otherwise they'd get a full 10. I like Embrace and would definitely recommend them to future pet owners.

My 9 year old Shepard was injured by a bigger dog. I paid my Vet with Visa credit card, submitted the the bill to Pets Best and the claim payment arrived in my bank account before the credit card bill was due. Unbelievable service. Thank you

My mini doxie (4 yrs old) has IVDD that has required expensive emergency visits & neurology appointments. Pets Best has reimbursed our claims every time. Their customer service is bar none the best. They are so helpful, polite and prompt. I am truly a happy customer.

They rejected my claims stating that my dog's bacterial skin infections were a pre-existing chronic condition based on the fact that the prior year she was observed chewing her feet. They don't seem to know the difference between allergies and infections. This was after two months of runaround repeatedly faxing documentation to them. VPI was much more reasonable in their claims processing.

I have had Embrace on all four of my dogs since December 5, 2009. The week before Thanksgiving of 2010 my daschund all of a sudden became sick. She was diagnosed with leukemia. Within 2 weeks I had already met my $500 deductible. I was a ball of nerves especially during those first couple of weeks after she was diagnosed. Having insurance is & was a blessing. All the guys at Embrace were & are very helpful in answering any questions I had. It never takes more than 2 weeks and not even that long all the time to get an answer back on your claim. I very happy to have Embrace Pet Insurance for my "kids". It is a great investment every month. Piece of mind!

I can never thank my vet enough for recomending Truanion. Signing up for Trupanion has been the best financial choice I have ever made! Trupanion is reasonably priced,fair, and quick. My puppy has had a series of illnesses that I never could have afforded to treat. I'd hate to think what would have happened if we didn't have Trupanion.

I can never thank my vet enough for recomending Truanion. Signing up for Trupanion has been the best financial choice I have ever made! Trupanion is reasonably priced,fair, and quick. My puppy has had a series of illnesses that I never could have afforded to treat. I'd hate to think what would have happened if we didn't have Trupanion.

I lost 2 dogs to cancer last yr. I paid over 15K in vet bills. So with my new pets, I decided i HAD to insure them. I read reviews, & saw that eg: VPI is nowhere NEAR as good as Embrace. I bought the accidental & illness coverage. At a great price. Well, sure enough, my 12 wk old kitten fractured his leg:( Needless to say, Embrace totally paid what they said they would, & WAY faster than I expected. Simple, quick & no questions asked. Hopefully i wont ever NEED it again, but if i do, i have peace of mind. THANKS EMBRACE!!!!!!!!!!!!!!!!

I have only had Embrace for a few months. Long enough to have many puppy visits. My claims were handled fast and my reimbursement received prompt.

We adopted an adult German Shepard from the SPCA four years ago. We hadn't purchased insurance for other pets we'd owned and had some large vet bills with our last dog so thought we'd try insurance this time just in case. We had one small claim in the first year that was settled promptly and then just before Christmas our vet said that we needed to get X-rays and tests for a heart murmur. It was pretty expensive but we swallowed, handed the credit card over, and then submitted a claim. We received an email within 48 hours advising us that the claim had been received and was being reviewed, and today, one week after we faxed it in, we received an email notification that it had been approved. We hadn't expected to hear back so quickly. It was great news.