Find and read reviews with confidence

I recently enrolled my 12 year old JRT with Healhty Paws. Just weeks after enrollment he took sick with a kidney infection and spine issues. I was pleasently surprised by the fast, friendly, and thurough service. Though a complex claim with multiple conditions, I received my reimbursement check and two follow-up phone calls within days of submitting my claim! Wow! I can't think of a faster or easier interaction with an insurance company.

So far I've been impressed with Embrace because:a) They get it right the first time. b) They keep you informed of when they receive documents, when the claim has been processed, and when you can expect to receive reimbursement. This is how a business should operate. Unfortunately, these days it is surprising when a company actually does what it is supposed to do and also keeps you informed.

I picked Healthy Paws to insure our dog Cooper because I love their mission. I love that they help rescue organizations. When we rescued Cooper two years ago we knew we needed to get him insured. In this economy we didn't want to be faced with the possibility of not being able to afford the best care for this new member of our family. Healthy Paws was a no brainer and the customer service has been excellent. I highly recommend them!

We bought Trupanion for our puppy. When we purchased the insurance we were told should our dog get sick, 90% of all charges were covered, with NO CAP and NO LIMIT. We submitted our bill of $220. We got back $9.00 Seems VET EMERGENCY EXAMINATION was not covered. That is something no-one ever told us when we purchased the policy. SHAME ON YOU TRUPANION. Pet owners beware.

This is our first experience with pet insurance...so far so good! We should have signed up in the past with our other pets. We have made two claims so far. Each time it was very easy and we got a very quick response. The customer service is wonderful. Embrace makes us feel like we and our pet are important to to them. They really care about their customers!

I am very satisfied with the customer service and prompt reimbursements I have received from Trupanion Insurance. I have a 7 month old English Mastiff puppy. I have only had the insurance a few months but it has paid out over $4,000 in needed OCD surgery, diagnostics, medications, etc from specialty care. I would strongly urge all pet owners to prepare for the worst case scenario. Decisions for medical care should be made based on what your friend needs, not what you can afford. Purebred dogs like Sasha may be born with congenital problems and Trupanion is one of the few that will pay out on such claims. Sasha is well on her way to a good quality of life thanks to preplanning and a great insurance plan like Trupanion.

I am very satisfied with the customer service and prompt reimbursements I have received from Trupanion Insurance. I have a 7 month old English Mastiff puppy. I have only had the insurance a few months but it has paid out over $4,000 in needed OCD surgery, diagnostics, medications, etc from specialty care. I would strongly urge all pet owners to prepare for the worst case scenario. Decisions for medical care should be made based on what your friend needs, not what you can afford. Purebred dogs like Sasha may be born with congenital problems and Trupanion is one of the few that will pay out on such claims. Sasha is well on her way to a good quality of life thanks to preplanning and a great insurance plan like Trupanion.

Thank you for all the emails and keeping me informed about my claims. I appreciate it very much-Anne

I'm a bit of techie with very little time in my schedule for my personal to-do list, but HP's website made it fast and simple to buy the coverage for my 2 year old Westie named Lulu! Aside from the price being competitive and coverage being good, the other big factor in my decison was their Foundation programs that help promote and fund pet adoption which if you love pets, you know how much these efforts are needed. Keep up the great work!!

On Christmas Eve, we ended up taking our dog, Arrow, to the emergency vet. With a house full of guests and another dog, Arrow had over eaten which lead to food bloat. Several x-rays and overnight at the vet led to a pricey bill. This was the first time we had submitted a claim for an accident/incident and had no idea how much money would be reimbursed. Upon submitting the claim, I was notified it was received and told me I should be notified within 15 business days. I had a check in about 2 weeks. They covered about 45% of the cost (based on our plan). Just this week, they checked in on Arrow. That personal touch goes a long way with me.