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My two miniature poodles Louis and Otto are my children, they mean the world to me. When Louis suffered from Lyme disease it took many tests to diagnose his illness. I was beside myself because he was in pain. The bill was steep and going forward I wanted to make sure that both boys were protected in the event of any future accidents or illnesses. After extensive research, I narrowed my choice to two insurance companies. I was concerned about the possibility of pre-existing conditions limiting coverage for the boys. After interviewing both finalists, I chose Healthy Paws for several reasons. The two most compelling reasons were the rigorous medical record review process and Jen Sherwood, the Claims Manager. I was encouraged to find a company that was willing to spend the time up front to make sure that I knew what was covered and not covered. Jen spent several hours with me reviewing Louis and Otto's records. I was really struck by her extensive knowledge along with her respectful, honest and warm manner. When Jen offered to contact the boys’ Vet to get more information on a particular condition noted in Otto's records I knew that my research and instinct had paid off! As a result of Jen’s going the full mile, Healthy Paws was able to provide Otto full accident and illness coverage. It is very comforting to know that the boys’ insurance company is more committed to covering illness than denying them the best possible health care…and I know exactly what I'm getting u

Pets Best and Angel.. When I got my beautiful two year old chocolate lab/mix, Angel, from the East Valley shelter, the first thing I did was to get her an insurance policy, especially one that dealt with emergencies. I have had many experiences with pet emergencies that cost a fortune. And of course, all of the emergency experiences happened on a holiday, weekend or late at night. The cost of these emergency visits was reason enough to take out insurance on this new family member. This gave me some peace of mind should anything happen to my little Angel. And of course, the cost of the insurance is a drop in the bucket compared to the cost of just one of these emergency visits. Pets Best saved me when after a few years of having this beautiful animal in my life; she developed a lump on her chest about the size of a quarter. It didn’t look like much but turned out to be a Mass Cell Tumor. If you know anything about Mass Cell Tumors, you know that they have to remove a large area of tissue surrounding the area to get a clean margin in order to call it cured. This was major surgery and cost a big chunk of money. Pets Best was so easy to deal with. Their online service made submitting a claim easy; download the claim form, fill it out and upload the form and receipts to their website. I also liked that they sent out notifications via email when the claim was submitted and processed; and it was usually within a week that my claim was processed and payment was made via direct

I have had PETSBET insurance for several years. The cat I had before I got the current 3 that I have covered had to be put to sleep due to kitty cancer. Her health issues cost alot of money !!! The cats I have now, I know nothing about their health history because they are strays & from The Humane Society. I got them insurance as soon as I could. I love them all so much. I have interacted with several PETSBEST staff members. They all have been so very helpful. No matter what my question is, PETSBEST responds & has an answer for me. I want to say thank you to PETSBEST. I have no idea what I'ld do without PETSBEST in our lives. The fact that PETSBEST exists allows me to 'not think' so much about this part of their life. I know that if/when my cats need something PETSBEST will work with me. All the representatives I have spoken to have been so kind. I know this is going to sound crazy but their voices are very soothing & they put me at ease. PETSBEST rocks!! When I had my first cat, pet insurance didn't exist. Now that pet insurance does exist, I scream from the top of my lungs "GET PET INSURANCE!!!" I try to explain to people about different policies & different prices & deductibles & multicat discounts. I'm a walking advocate for insurance. I work for Medicaid, so I know the importance of insurance.I wouild ask that PETSBEST continues its steller service. Thanks again & take Care.

I can't say enough about Embrace's Wellness Policy. It covers all those expenses you know you will have throughout the year...flea medication, heartworm, etc. It's almost as if someone is just handing you $40.00 for taking care of your pet.

I recently purchased ASPCA health insurance for my Great Dane Lola. She hurt her tail a couple months after my purchase and the vet bills became overwhelming. After paying them all, I made a claim. I was reimbursed a good amount of the money within 2 months. The claim forms were very easy and ASPCA health insurance kept me up to date as they processed them.

I had this coverage on my GDS, Caesar II, four years. The renewal premiums always seemed reasonable, until the 15% increase last year. As I realize there would be increase, this was considered more than usual.I purchased this premium for peace of mind. If there was an accident, I knew that at least some portion of my expenses would be recovered. I submitted several claims over the years,and felt that the reimbursement rates were fair. Except for the initial charge for the doctor encounter If I could suggest a change to the coverage, I would re-evalute the geographical findings, as $39.00 is an impractical amount in the year 2011. In speaking with my vet, she very much agrees. I have had some positive experience with the coverage, and would purchase it again.

Very quick to process claims and keeps you up-to-date via emails. Very easy and no-problem claim processing (they don't give you a hard time on what they cover and what they don't, nor do they try to hide behind legalese or small print). They covered and quickly refunded everything I have submitted to them so far.

We rescued a one year old lab/border collie mix last year. Given the amount of energy Grady has, we wanted accident protection for him in case of an injury. We bought the level one coverage last year. As expected, Grady took a run through the woods and returned with a chest laceration requiring stitches. We were very pleased that ASPCA processed our claim in a timely manner. The provisions of payment were as described at the time of purcahse. We just renewed and increased to a level 2 coverage this year. We will continue to purchase this coverage for piece of mind.

I had this insurance on my adult Leonberger for years which is why I selected them for my new Leonberger puppy. His insurance coverage--Level 3--went into effect on November 15, 2010. During the rains we had in Southern California, he skidded down a muddy hill and slammed into a concrete abutment on our patio. That was AN ACCIDENT. He was covered under this policy for accidents--even the lower levels cover accidents on the date the policy goes into effect. He sustained a severe injury to his left front leg and ultimately, he required surgery by a veterinary orthopedist. This insurance company has denied payment of ALL bills, claiming it was an illness. The pathology report and all of the vets have called the mass removed which hampered his growth and ability to walk--a SEROMA. Seromas are caused by trauma, not illness. ASPCA still ignores my calls and letters and refuses to pay. I plan to sue but I would tell everyone to avoid signing up to this company. You are better off without insurance then to pay them a monthly fee when they refuse to honor their own contracts! The worst thing for us is because ASPCA Pet Insurance refuses to pay on this accident, we cannot afford to take him for the physical therapy that he needs to rebuild his leg and he remains in discomfort. I have taken a job and gone to work to save up for his rehabilitation but that takes time. If they would pay what their contract states--80%, we could begin therapy immediately.

With three active dogs (Thomas. Daniel and Jenny), there alway seems to be an illness or accident (however minor) cropping up. My husband and I are very glad we have the ASPCA insurance plan and wish we had had it when one of our former dogs (Meggie) tore first one ACL, then the other.My only problem is with the terms of the policy renewal, when a condition is treated in one calendar year and becomes "pre-existing" in the next, resulting in no further coverage for that issue. I can't imagine what would happen if human coverage ended that abruptly.