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This is our first experience with pet insurance...so far so good! We should have signed up in the past with our other pets. We have made two claims so far. Each time it was very easy and we got a very quick response. The customer service is wonderful. Embrace makes us feel like we and our pet are important to to them. They really care about their customers!

I am very satisfied with the customer service and prompt reimbursements I have received from Trupanion Insurance. I have a 7 month old English Mastiff puppy. I have only had the insurance a few months but it has paid out over $4,000 in needed OCD surgery, diagnostics, medications, etc from specialty care. I would strongly urge all pet owners to prepare for the worst case scenario. Decisions for medical care should be made based on what your friend needs, not what you can afford. Purebred dogs like Sasha may be born with congenital problems and Trupanion is one of the few that will pay out on such claims. Sasha is well on her way to a good quality of life thanks to preplanning and a great insurance plan like Trupanion.

I am very satisfied with the customer service and prompt reimbursements I have received from Trupanion Insurance. I have a 7 month old English Mastiff puppy. I have only had the insurance a few months but it has paid out over $4,000 in needed OCD surgery, diagnostics, medications, etc from specialty care. I would strongly urge all pet owners to prepare for the worst case scenario. Decisions for medical care should be made based on what your friend needs, not what you can afford. Purebred dogs like Sasha may be born with congenital problems and Trupanion is one of the few that will pay out on such claims. Sasha is well on her way to a good quality of life thanks to preplanning and a great insurance plan like Trupanion.

Thank you for all the emails and keeping me informed about my claims. I appreciate it very much-Anne

I'm a bit of techie with very little time in my schedule for my personal to-do list, but HP's website made it fast and simple to buy the coverage for my 2 year old Westie named Lulu! Aside from the price being competitive and coverage being good, the other big factor in my decison was their Foundation programs that help promote and fund pet adoption which if you love pets, you know how much these efforts are needed. Keep up the great work!!

On Christmas Eve, we ended up taking our dog, Arrow, to the emergency vet. With a house full of guests and another dog, Arrow had over eaten which lead to food bloat. Several x-rays and overnight at the vet led to a pricey bill. This was the first time we had submitted a claim for an accident/incident and had no idea how much money would be reimbursed. Upon submitting the claim, I was notified it was received and told me I should be notified within 15 business days. I had a check in about 2 weeks. They covered about 45% of the cost (based on our plan). Just this week, they checked in on Arrow. That personal touch goes a long way with me.

We recently enrolled with Healthy Paws and were so impressed to find a company that treated us so special. When we were enrolling our dog, Bentley, we found their customer service group to be very informative and friendly, clearly outlining everything that was covered along with those things that were not covered. They went out of their way to make sure that we understood what we were getting. There were no pushy sales tactics, just people that really cared about Bentley and us being protected. We hope that Bentley is never sick and never has to use this insurance but if something bad happens we trust that they'll be there for us.

I adopted two Bichon Frise pups in March 2006. While in the vet's office one day, I picked up an ASPCA brochure on pet health insurance. It sounded like a good idea, but I was skeptical that it would be worth the cost. In October 2010 the male Bichon snapped the ACL in his left hind leg and had to have immediate surgery - estimated cost $1100. I saved the itemized bills from the surgery and the follow-up care, went online and printed a claim form, and mailed the package to the insurance company. Within four weeks of mailing the package, I received a check for $654 of the approximate $1100 bill. I suddenly realized that purchasing pet health insurance was the best investment I had made since becoming a pet owner. Not only did it provide peace of mind for me, but it made it financially possible for my pet to receive the best quality of care needed as a result of the accident. I am proud to be an ASPCA customer and to recommend ASPCA Pet Health Insurance to every pet owner who values the health and well being of their pets.

We discussed covered details on the phone with a rep in detail before we purchased; the info proved not to be true. When we made a claim they kept finding reasons not to cover....after we addressed the first one they then came up with another that we not ever mentioned. We thought it was a scam not to pay a claim.

I am very disheartened with what I thought was a respectable insurance provider. The AKC has only provided disproportionate premium increases and not provided a practical product. You pay over a $1,000 dollars in annual premiums on the Wellness Plan; yes they will reimburse you after the deductible for heartworm, annual shots. This does not offset the despicable reimbursements (if any) being with the AKC insurance. They lose submitted claims, the customer service is rude, they pay on a fee schedule which is something unrealistic, and won’t cover hereditary conditions or arthritis, and the processing of the claim is sluggish. The frustration you undergo is incredible being with this provider. I have cancelled this insurance and so glad I did. Now my sweet baby is covered with Embrace, a provider that actually provides customer service, GET THIS even hereditary conditions, arthritis, allows you to customize the plan, reimbursements not based on a fee schedule and you select the percentage of reimbursement, no “per incident” deception as the AKC has – that is a huge one – so watch out for that! ABOVE ALL – my new carrier communicates with experienced professionals who are thoughtful, attentive, considerate, compassionate kind as well as timely claim processing, and well-informed staff. I had many an experience with the AKC insurance. I was with the AKC for 5 years so I speak with experience on how dreadful they are as an insurance provider. My advices to anyone w