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I was not happy with the way my claim was handled with Petie in Dec. 2010. I had insurance with you in the past, canceled and decided to try again. You received my claim on 12-3-10, and after approx. 2 weeks I called to see what the status was. I was told that you were waiting for my vet to send info. and you (ASPCA) would fax them a notice again(why did I have to call to get this initiated?) A few days later I called to see if you received the info. The rep. said no. So I called my vet and she said she sent everything you needed several weeks ago, but would fax the info to you again. I called and your rep still didn't get it. I asked my vet to send ME the copies, I sent them in myself, and my claim finally got done 1-7-11. It seemed you had the documents from my vet, all along, but for some reason the rep couldn't find them. After all that, you only reimbursed me $20. I filed an appeal and won, that happened in a few days. Now, you are not paying anything on my second cat pumpkin for the same thing. On this claim, I did get e-mails throughout the process notifying me of what was going on with pumpkin's claim. I will appeal this one and if I do not win, I will cancel. This is ridiculous that I have to go through all this. Thank you for listening. Kim

Pet's Best has excellent coverage and reimbursement. My claims were paid within 1 week. Customer service reps are friendly, helpful and seem to be very caring. I am very pleased I have this policy.

My Golden Retriever now 16 months has had a few medical issues since getting pet insurance. Lucky for me it has already paid for itself within the first 4 months of receiving the plan; not that you want to have to use the insurance....but to me it's well worth it, as health insurance continues to rise.

My boxer had a severe allergic reaction and needed several emergency and follow up visits to the vet-at least 10. These visits proved to be very costly and were charged to our credit card. With the reimbursement checks from ASPCA pet insurance we were able to offset a good portion of the cost. I would never want to refuse my "little love" care because I couldn't afford it. "Thank God for ASPCA pet insurance", they reviewed my claims quickly and I received the checks before my next credit card billing cycle.

A few years back my Cavalier King Charles ate a sock and it did not pass. A $4000 operation followed and I decided that a pet so valuable should have proper insurance. Since I have obtained Hartville insurance, Murph has stopped eating socks but has had a few claims to submit. All these claims are handled professionally and in a timely manner. We are very satisfied customers!

At a time when our family was undergoing a serious illness, my young dog, Cali became very ill. After numerous testing and finally reaching a dianosis and a five day hospital stay, Cali is on the way to recovery. Cali came home with a large bill which was 80 % covered by her insurance. It was a blessing not to worry about the cost of her care. The check came quickly with no hassles. We are grateful.

I would like to thank Trupanion again for the help they have provided to my loving pet, Isla, and I as we went through Isla's 2nd TPLO surgery within 5 weeks. We are 1 1/2 weeks post 2nd surgery now and she is recovering amazingly well, with hardly a noticeable limp! Isla is a 3 year old lab retriever cross and we can now look forward to many more active years together. Elk Lake Vet hospital where she had both surgery performed gave high compliments to Trupanion as being one of the best companies to deal with. Without Trupanion this would have been an even more traumatic situation to deal with; however, with their support it has been as painless for Isla and I as possible. Thank you so much Trupanion, again!!! Every pet owner should have Trupanion pet insurance!!!!

I would like to thank Trupanion again for the help they have provided to my loving pet, Isla, and I as we went through Isla's 2nd TPLO surgery within 5 weeks. We are 1 1/2 weeks post 2nd surgery now and she is recovering amazingly well, with hardly a noticeable limp! Isla is a 3 year old lab retriever cross and we can now look forward to many more active years together. Elk Lake Vet hospital where she had both surgery performed gave high compliments to Trupanion as being one of the best companies to deal with. Without Trupanion this would have been an even more traumatic situation to deal with; however, with their support it has been as painless for Isla and I as possible. Thank you so much Trupanion, again!!! Every pet owner should have Trupanion pet insurance!!!!

You people are the BEST! Our English bulldog tore her right rear ACL and you folks covered it (after deductible). As a matter of fact, when we took our bully to her orthopedist, he noticed that we were carrying a Trupanion folder and he said thank heaven we had your service because it's simply the best service out there. We could not have afforded it otherwise. Since then, I've told every pet owner I know to subscribe and invest in your product. We could not be happier. Thank you thank you for your help and support. I wish there were an 11.

You people are the BEST! Our English bulldog tore her right rear ACL and you folks covered it (after deductible). As a matter of fact, when we took our bully to her orthopedist, he noticed that we were carrying a Trupanion folder and he said thank heaven we had your service because it's simply the best service out there. We could not have afforded it otherwise. Since then, I've told every pet owner I know to subscribe and invest in your product. We could not be happier. Thank you thank you for your help and support. I wish there were an 11.