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AMAZINGLY GOOD SERVICE! Our dog had emergency surgery on Saturday and we received our reimbursement within a few days! Great communication! We were kept informed at every step of the process. Very easy to work with and very nice people! We HIGHLY recommend Healthy Paws!

Adopted my Kitty from a local shelter at the end of September 2010, 3 1/2 years old, approximately. Put pet insurance on him right away. I have already had two claims with Trupanion, I have to say I was so pleasantly surprised that both were paid with no hassle within 10 days, and the Trupanion staff kept me well informed of the progress of the claim via email. I was a skeptic about pet insurance and now I am a believer. If you are on the fence about pet insurance with this company, I hope this review helps you make a decision.

Adopted my Kitty from a local shelter at the end of September 2010, 3 1/2 years old, approximately. Put pet insurance on him right away. I have already had two claims with Trupanion, I have to say I was so pleasantly surprised that both were paid with no hassle within 10 days, and the Trupanion staff kept me well informed of the progress of the claim via email. I was a skeptic about pet insurance and now I am a believer. If you are on the fence about pet insurance with this company, I hope this review helps you make a decision.

I have only had Embrace for a couple of months, but so far very pleased. My dog has an issue with his ear and originally Embrace denied the claim as a preexisting condition. My vet was able to write a letter explaining how this issue differed from his previous one and they allowed the claim. Usually an appeals process with an insurance company is a frustrating and stressful experience. Not so here. The claims department kept me continually updated by email; they did not make me feel like I was trying to get something past them (as so many people insurance companies do when you appeal a claim); they promptly reviewed my claim; and provided full and accurate details about what charges were covered as well remaining deductible and copays. This is my first time using them, but so far I am impressed.

Our one year old Whippet had a horrible accident and his rear leg was badly injured. He had several trips to the Vet to repair the injury. This was my first experience with submitting a claim. After getting our Vet to complete the forms, we faxed the documents for processing. Within a short period of time, the checks were in the mailbox. We are really glad we selected Trupanion for our dog's insurance.

Our one year old Whippet had a horrible accident and his rear leg was badly injured. He had several trips to the Vet to repair the injury. This was my first experience with submitting a claim. After getting our Vet to complete the forms, we faxed the documents for processing. Within a short period of time, the checks were in the mailbox. We are really glad we selected Trupanion for our dog's insurance.

We have had insurance with Embrace for our Lab, Tyson, since we brought him home. We have always had great customer service, with prompt action and very friendly, knowledgeable representatives taking our calls.

We purchased Annie, our Golden Retriever, about 3 years ago. We were concerned about possible hip displacia, a common occurrence with the breed. We have never had pet insurance and thought this a good time to try. Well, we haven't had hip displacia but she has had a ruptured ACL, separately on both back legs requiring operations and therapy involving thousands of dollars. Embrace has accepted all of our claims speedily, without complaint and has demonstrated real interest in Annie's recovery. We are well pleased with Embrace and have recommended them anyone who has an interest

Confetti my 12-year old Siamese became listless and didn't eat for three days. My vet recognized that he weas dehydrated and gave him fluids and tests which proved negative. He came home feeling better than before he had gotten sick. This was my first time to have insurance and I am grateful for it.

When I first submitted my claim to Trupanion, it was denied and deemed a pre-existing condition. Once my vet stepped in to plead my case, Trupanion reconsidered their judgment and accepted the claim, and granted me a Pre-approval number. Once the claim was processed, I was pleased to discover that Trupanion paid 90% of the charges associated with her surgery and post-operative care, with the exception of the standard office visit fees charged by the vets that she saw. Since I was paying for services up front, I expected I would have to wait a long time to be reimbursed for my out of pocket costs, however, I had a check in my hands within three weeks of submitting my claim. Thank you, Trupanion, I would certainly recommend your company to other pet owners.