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We really like ASPCA Insurance. We love the peace of mind that it provides. The only bad thing we have found is that we have trouble knowing if the claims are received. It seems to take an inordinate amount of time to have them reviewed and logged into the system. There were a few that were supposedly not received, so we had to start sending the claims in with a return receipt. If we send them in by regular mail, it seems to take three weeks before it shows up in the claim folder. If we do a return receipt it will be about a week and a half.

I used to have VPI, and the difference between the two is amazing. VPI paid such a small percentage of my claims, and they took forever. I just filed a claim on 3/12, and it was turned around by 3/18! Pets Best pays exactly what they have promised, and there are no surprises about things suddenly not covered. I never write these reviews, but I really do appreciate this service, and I have been telling everyone about them. There are some bad pet insurance deals out there - VPI is one of the worst - and so I really appreciate that Pets Best has turned out to be as good as they seemed.

I want to sawhat great service I have received. They are very prompt in reviewing a claim. They are also very pleasant and helpful.

I want to sawhat great service I have received. They are very prompt in reviewing a claim. They are also very pleasant and helpful.

We spent thousands on our Pomahuahua over her 13 year lifespan, and when she passed in 2009, we decided that, were we to get another dog, we would buy insurance. Our vet suggested Trupanion. I went online, read about it and signed up. Smart! Smart! Smart!Within the confines of our $250 deductible, Trupanion has saved us thousands, as our new, 16-month-old Pomahuahua (aka Pomchi) is truly an adventure dog and has been bee-stung (anaphylactic shock), eaten rat poison and this week, was bitten in the face by a rattlesnake. I cannot say enough good about Trupanion.

We spent thousands on our Pomahuahua over her 13 year lifespan, and when she passed in 2009, we decided that, were we to get another dog, we would buy insurance. Our vet suggested Trupanion. I went online, read about it and signed up. Smart! Smart! Smart!Within the confines of our $250 deductible, Trupanion has saved us thousands, as our new, 16-month-old Pomahuahua (aka Pomchi) is truly an adventure dog and has been bee-stung (anaphylactic shock), eaten rat poison and this week, was bitten in the face by a rattlesnake. I cannot say enough good about Trupanion.

This is the first real claim I have had with them. They processed it quickly, they let me know when they receive it, they let me know what my refund is before it gets mailed and when it will be mailed. Very efficient and so far satisfied with their service.

After our last two beagles had serious (translates to very expensive) health issues, when we got Teddy and Charlie we decided to purchase pet health insurance - to at least help defray the unexpected. Talk about "unexpected" - to date - Teddy was diagnosed with the rarest skin disease an animal can have - fortunately the veterinary dermatologist ($$$) is almost certain he will be cured and not need the very expensive medication for life! Charlie ruptured a disc between the 3rd and 4th vertebra - swelling and hemorrhaging caused complete paralysis within 24 hours. After neurosurgery ($$$) on his spine and a week in recovery at the specialty hospital, he was up and walking (very slowly!) - he continued to improve over several months and is a happy playful beagle again! For me, there is no alternative when the boys are young, and otherwise healthy and active and give us more love and laughter than seems possible to return. We are glad we've got ASPCA Pet Insurance! Living in California translates to higher costs for veterinary care, but at least the insurance has been helpful in putting a little dent in the costs incurred. We have been reimbursed reasonably (considering the costs of treatment and care for veterinary specialists in California!), certainly they have more than covered the costs of premiums - we do not regret our decision to get health insurance for Teddy and Charlie!

My first claim did not go smoothly because myvet does not fill out insurance paperwork. This is required by Embrace. After a long phone call, faxing in doctor notes and waiting 3 weeks the claim was accepted.

This is my first experience with pet insurance, and I've only been a customer for about a month, but so far I am EXTREMELY impressed. The customer service is really unparalleled--I always receive a prompt and friendly email keeping me abreast of the status of my claims, etc. Everyone I have dealt with has been really lovely and helpful. I would highly recommend Embrace to other pet owners.