Responses are not received in a timely fashion.
Responses are not received in a timely fashion. My claim was denied unfairly and now I have to appeal it. I was told the rep would reach out to the vet and now days later I am told I need to get the form filled out by the vet. I explained why the claim should be considered under a previous deductible but no one even acknowledged it.
- INSURER:
Trupanion
- POSTED: 05/20/2022
- BY: Alida
- BREED: Mixed breed
- AGE OF PET: 0 - 3
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awesome company
I had a conversation on the [phone with a lovely lady regarding information I wanted for a possible future claim.
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When I call I get very professional people who are very friendly and can always answer my questions.
When I call I get very professional people who are very friendly and can always answer my questions.
- INSURER:
Trupanion
- POSTED: 05/20/2022
- BY: Mary
- BREED: Lhasa Apso
- AGE OF PET: 0 - 3
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I always have a good experience when dealing with your company the folks are laid back and very accommodating.
I always have a good experience when dealing with your company, the folks are laid back and very accommodating.
- INSURER:
Trupanion
- POSTED: 05/20/2022
- BY: ERIC
- BREED:
- AGE OF PET: 7 - 10
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Great customer service!
So easy to apply your claims. The customer service is exceptional!!
- INSURER:
Trupanion
- POSTED: 05/20/2022
- BY: Mary
- BREED:
- AGE OF PET: 0 - 3
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I canât say enough good about Trupanionâs service
I canât say enough good about Trupanionâs service
- INSURER:
Trupanion
- POSTED: 05/20/2022
- BY: Sheryl
- BREED: Bullmastiff
- AGE OF PET: 7 - 10
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I would recommend you guys to all of my friends.
I would recommend you guys to all of my friends.
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I don't know yet.
I don't know yet. Is this resolved?
- INSURER:
Trupanion
- POSTED: 05/20/2022
- BY: Barbara
- BREED: Mixed breed
- AGE OF PET: 0 - 3
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Information was straightforward and answered my questions quickly
Information was straightforward and answered my questions quickly
- INSURER:
Trupanion Canada
- POSTED: 05/20/2022
- BY: Tristan
- BREED: Goldendoodle
- AGE OF PET: 7 - 10
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