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We have a 16 month old Australian Sheperd named Abbey. I was told about Trupanion Pet insurance by our vet when she was 8 weeks old. I reluctantly purchased Trupanion thinking they would be like every other insurance company, quick to take your payments but slow to pay a claim. Was I wrong!Abbey developed a horrific stomach infection that needed emergency surgery. The bill was $6300. Trupanion quickly sent us our reimbursement, minus the normal deductibles. I am so impressed by Trupanion, a company that stands by its word.

We adopted an abused and abandoned puppy in January and were told he could have some health problems down the road because of malnutrition and abuse. That is why I bought the insurance. Unfortunately it was a very short "road". In the five months we have had him, we have already spent over $7000.00. Also unfortunately, many of his problems have been deemed "pre-existing". Still Embrace has made buying the policy well worth it. Just a note to anyone on the fence about buying insurance, don't wait! Purchase the insurance BEFORE there are any "pre-existing" conditions. I guarantee you will appreciate it when (not if) your dog blows out his knees or has to have any kind of surgery. I did a lot of research before I bought Embrace and I feel I made the right decision. My poor little 9 month old puppy, Prancer, has already had to have surgery on all four of his legs. He can't walk as of this time, but we hope with physical therapy that will change. Even though Prancer has had so many challenges, we don't regret adopting him as he is a very loveable and smart boy. What we do regret is the little boys who were abusing him when he was rescued. When did little boys decide it was okay to hurt a 3 month old puppy instead of bringing him home with the request to mom, "Can I keep him?"

Once all the paper work was submitted to Embrace. The amount of time it took for processing the claim was very short time. I also liked the explaination sheet of the wellenes plan which I received in an email. The entire experience has been great.

Pets Best Insurance is amazing. The employees are always helpful, friendly and compassionate. Claim service is fast and efficient. I wish my "people insurance" was as good.

When I got my dog 3 years ago I signed up for a different pet insurance. They hassled me over claims, were whimsical in determining what was covered and what wasn't, and took months to pay up. I got Pet's Best for my mother's dog. Pet's Best was such a comfort to my mother in the last difficult & expensive years of her dog's life. Every check she'd get in the mail just amazed her. I switched to Pet's Best for my dog and added my two fat 12-year-old cats. One cat just had an icky problem (I'll spare you the details) and the claim was processed right away--with direct deposit, I should have the money in the bank today or tomorrow. I'm telling everybody about Pet's Best. It's truly a comfort to have it.

I cannot emphasize how wonderful the entire staff at Trupanion has been. There customer service has been excellent and are always very quick to get my claims resolved. They are very straightforward with the policy and have gone above and beyond to answer my questions in complete detail. I recommend them to all of my friends!

I cannot emphasize how wonderful the entire staff at Trupanion has been. There customer service has been excellent and are always very quick to get my claims resolved. They are very straightforward with the policy and have gone above and beyond to answer my questions in complete detail. I recommend them to all of my friends!

I had a claim with one of my puggles and this was easier than filing a claim for one of my kids. Great response

I had a claim with one of my puggles and this was easier than filing a claim for one of my kids. Great response

After being a PURE PROFIT customer with them for over a year (not a single claim) they decided to raise my rates about 50%.What business on the planet in the middle of a recession drives away paying 'pure profit' customers with 50% price increases? Unless one of my dogs had a catastrophic illness or injury I would have never put in a claim -- I may not ever have to file a claim, with my deductible all normal vet bills would have been paid by me anyway. This company is run by morons.