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Initially I was pretty frustrated with getting reimbursed, but part of the problem was that my secretary was supposed to handle the claims and told me that I wasn't covered for various things. Once I started dealing with it myself, I did receive reimbursements. My daughter was just married so I've been really busy with other things, but I intend to be more proactive and I'm sure the response will be good. My only frustration would be that the Vet doesn't fill out the paperwork at the time of service so that it can be faxed and then the insurance company's paperwork requirements get to be a bit tedious. Bottom line, though: Nothing is more important than caring for your loved ones... kids and pets included!

This was the first time we have ever submitted a claim with your company. It was completely painless and your customer service was so helpful! Everyone was compassionate, informative and polite. When we spoke to our veterinarian about how impressed we were with Embrace, they imformed us that they have never filled out a simpler form and are going to start recommending your company. Embrace would be a model for our governments health care reform.

We insured our pets with another company before switching to Trupanion. Within a few months after signing up with them our 12 year old yellow lab became seriously ill, requiring costly and extensive treatment. Unfortunately the treatment was unsuccessful, and our dog passed away. The Trupanion regional representative assisted us in filing our claims, which were approved in a short time. The claims process was easy and straightforward, and Trupanion kept us informed of progress as the claims were processed. Very professional, and very sensitive to the needs of pet owners.

We insured our pets with another company before switching to Trupanion. Within a few months after signing up with them our 12 year old yellow lab became seriously ill, requiring costly and extensive treatment. Unfortunately the treatment was unsuccessful, and our dog passed away. The Trupanion regional representative assisted us in filing our claims, which were approved in a short time. The claims process was easy and straightforward, and Trupanion kept us informed of progress as the claims were processed. Very professional, and very sensitive to the needs of pet owners.

After 1 year (exactly 365 days) of enrollment they sent me a Premium Change notification mail: my premium was increased by 2.5 times!!!To keep the same conditions as before I have now to go from $0 to $1,000 deductible. And the mail conatains the due sentence: "understand that the premium adjustments you are receiving for your pet are not a result of your pet aging or any claims that you have filed". On the phone they expained to me that the increase is due to a study done on the Vet visit increased price: 2.5 times!!!! That is a SCAM I purchase Trupanion Insurance when my dog was 3month old

After having Trupanion insurance for my dog for 1 year I received notification that due to vet costs in my area my premium would be going up. I was shocked, however, to find that it was not only going up, it was more than doubling. I never even had a chance to take advantage of it! I tried calling their 24-hour number. No answer. My policy said I could cancel via email and on the Website. I could find a way to cancel on the Website, and the email came back undeliverable, no such address. When I finally reached them by phone they said I had the wrong policy, that it was outdated (huh? i got it on your Website!).

I got Arlo last December as a Christmas gift. He came from the Southwest Washington Humane Society and was about 3 years old. After a month or so after I got him, he developed loose stool and blood in the stool. I took him to my vet and she recommended diet change. I tried that for a few months, but his condition didn't change. The vet said he needed to go to a specialist and get a colonoscopy. The specialist found that Arlo had colitis. He prescribed an antibiotic for a few weeks and Arlo is all better and doing great. AKC paid the full amount of the maximum on my policy ($1500) so I only had a few hundred dollars to pay on my own. I will never have another pet without insurance. $1500 is a lot of money for a retired person, so I'm so thankful that I had the insurance. Thank you AKC-PHP, you're great!!

I've thought of cancelling because my paycheck hasn't kept up but then I think the day I do will be the day my dog needs it most. I've paid over $1200 when my 4 inch pup ate an 8 inch tube sock and over $900 when my daughter's dog got hit by a car. I've received reimbursements for treatments that I'm very grateful for. I will continue to pay for the peace of mind.

The service is very good at Embrace. Every matter is handled with professionalism, kindness and although there was a slight delay, more timely then any human health insurance. I did get an e-mail explaining that there was a delay, and the reason. I consider that excellent service. My veterinarian call me to ask my opinion of Embrace, how it worked and what he could do, if anything, to make sure he was filling out the paperwork correctly. I will follow-up with him to make sure he understands how pleased we are with Embrace.

we have had ins for 10yrs & no problems with any of our claims we are very happy