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I was so distraught when my puppy had an accident and had to get knee surgery - it was an emotional and financial strain. But, it was so nice to know that Trupanion was there every step of the way. The customer service is first class, they are 100% responsive and they truly covered everything they promise to.

My 13 year old cat had a ruptured anal gland. I took her to the 24 hour emergency vet first, then followed up with a visit to her normal vet. I was reimbursed almost completely for her normal vet visit, but the emergency vet had some pretty high fees, so not everything was covered to the 80%. That's ok, though, I was glad to get back at least part of the money I had spent. I did feel like I needed to keep checking on the reimbursement though, because it took quite a while to get resolved.

My puppy cut her leg open at 5:10pm, just 10 minutes after my vet closed! Of course! So off we went to the emergency hospital where we waited to have her stitched up.On the way there I was so upset, worried about how much money this would cost when my husband reminded me that we now have insurance coverage and not to worry. What piece of mind! The moment we went into the examination room and saw the doctor the first thing out of my mouth was - whatever it takes, do it to make her right!!!! Oh did that feel good. When we sent in our claim, not only were we given a follow up phone call to see how our pup was doing, but to explain what was being covered as well. After our vet had sent all the records in to Healthy Paws we were contacted once again by a lovely representative who told us that we didn't submit a claim for some meds that we had gotten for the puppy some months before. Who knew? They read the records and said for us to submit them and we would be receiving a check back for them also... So we did just that. Then another follow up call to check to see how the puppy was doing? Really? My health provider wouldn't think of doing that! Not only am I thrilled to have this coverage but I feel lucky that we picked the right provider!

Thank you so much, Pets Best, for covering the full 80% of Mason's very expensive heat stroke scare. My husband and I are amazed how fast and easy the process is for filing all of our claims but have been particularly impressed with this one (over $2k). If only insurance for us humans were this simple!

After incurring many thousands of dollars in surgery and other health costs over the life of our yellow lab, we vowed that never again would cost play a role in determining how (or if) to treat a sick pet, and so determined to purchase health insurance from the outset for Maggie, our standard poodle puppy. After doing on-line research and discovering that there are clearly very significant differences between pet health insurers, we narrowed our choices to 3 and, ultimately, selected Healthy Paws. Soon after, we added Jetta, our (then) 11-year old poodle/vizsla mix (we were pleasantly surprised at the modest cost of insuring a healthy but no longer young dog). One year later, the experience has been outstanding on every level. For one, the claim submission process is incredibly user-friendly. (If we concentrate, we can actually do it ourselves without any help from Maggie's & Jetta's feline siblings.) Within a day or two of submitting a claim Healthy Paws sends an email acknowledging receipt and a couple of days later another advising that the claim has been processed with a breakdown of the reimbursement. Our experience has been that a check is in hand in less than a week. The staff is extremely professional and caring and clearly loves animals. After submitting a claim for a leg injury suffered by Maggie, we received emails inquiring after her recovery, wishing her well and affirmatively suggesting that we submit claims for some earlier medications which showed up on

Healthy paws pet insurance is fantastic! They have customized claim forms for your pet and reimibursement is almost immediate. Once we submitted our claim and it was accepted and approved, we received our reimbursement check within 3 days. They are quicker than our "human" health insurance.

This was my first claim with Trupanion even though we have been insured with the for 3 years. Filing the claim was super easy. I was contacted the next day stating that they had the claim. I was notified less than a week later claim had been processed and the surgery was covered at 90% of cost minuse deductible....exactly as policy states. Many friends and family members were pessimistic about having pet insurance and stated that it probably didnt cover much and may not be a wise choice. I will never have an uninsured pet again so that i wont be faced with a choice of giving them medical attention they need or putting them down. A++++

This was my first claim with Trupanion even though we have been insured with the for 3 years. Filing the claim was super easy. I was contacted the next day stating that they had the claim. I was notified less than a week later claim had been processed and the surgery was covered at 90% of cost minuse deductible....exactly as policy states. Many friends and family members were pessimistic about having pet insurance and stated that it probably didnt cover much and may not be a wise choice. I will never have an uninsured pet again so that i wont be faced with a choice of giving them medical attention they need or putting them down. A++++

I have to say that I am extremely pleased with embrace pet insurance. Customer service keeps you updated from the time your claim is submitted until payment is made-usually within 15 days. I would absolutely recommend them. In fact, I have 2 dogs and had another pet insurance for 5 years. I was unhappy with my old pet insurance customer se ice and fee schedule. I was concerned about switching to a new insurance at their age. I truly have been pleased with the way Embrace has handled all our claims . My only regret is not knowing about them when I first got my dogs!

I have had the ASPCA insurance now for about two yrs for my min pin GIGI and less then a yr on my st bernie mix Fiona. The weekend of mother’s day 2011 Fiona started with an onset of diarrhea. It was not bad to start on Friday but by Sunday it was getting worse and now included Jell-O like blood, so for fear it was something serious, we went to the Emergency Room. The vet did blood work, gave her some injections, some antibiotics and sent us home. Unfortunately this is not my first claim with her but after a $195 ER bill my refund was for $132. I'll take a $65 vet bill over 195 any day. Thank you ASPCA for all your help and being there for me when I needed you. Grant it not all was covered, but w/o the pet insurance I would be in a tighter bind. Having this insurance now a days is a must and this is the one thing that will not be in my budget cut!! Thanks again for the great service and protection. I don't know what we would do without you!