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Pet's Best made an extremely difficult time a little bit easier for me & my pet. My girl went blind due to a mass on her brain. She saw many specialists, required an MRI along with many other advanced tests and very specialized radiation treatment. Pet's Best paid 80% of all of the charges after my deductible and I always had a check in hand within 10 days of submitting my claim. They even paid for her cremation when we lost the battle with the mass. I cannot say enough good things about this insurance. All of my dogs & cats are covered with this plan. I only wished they offered coverage for my bird and two horses. I have referred many friend's.

So far I'm very pleased with Embrace. Kodi was having issues with blood in stool. The vet decided to do a fecal to rule out parasites. After that Kodi had a barium test and a few x-rays to see if he had swallowed a foreign object. I was reimbursed the exact amount that I figured I would get. I was sent emails which kept me up to date on the status of my claims. My check is in the mail as I write this for a claim on made on 7/12/11.

Pets Best employees are very customer friendly. I never feel rushed or do they seem irrated at my questions. The whole process for submitting a claim is easy and speedy. Thanks, Pets Best for the awesome customer service.

I am a skeptic and so I have waited to comment until all was said and done. Took a little while to understand the workings but in the end Embrace did what it said it would. They got it right and it looks like I did too!

I chose Embrace because their coverage is based upon the cost of care (versus a set schedule of pre-determined amounts)and because they cover "alternative" care. I obtained my policy as soon as we brought our puppy home, never expecting to make a claim until he was a senior citizen. But at 5 months of age my Afghan puppy injured his knee in a manner that is usually treated with surgery and usually results in permanently diminished ability. I chose instead to treat him with homeopathy, physical therapy, chiropractic and accupuncture. Embrace covered all of these treatments without question or objection once we ironed out the kinks in getting the claims submitted. (I recommend email over fax submissions.) They have always kept me updated regarding the status of my claims and the checks arrive when scheduled. Best of all my now 15 month old boy is happy, healthy, energetic, active(!) and completely sound.

We took our pet Doxie Ginger to the Vet twice this year.The first time she had an ear infection and the second time her anal glands were full. We received a fair reimbursement for both claims submitted

Great customer service and quick turnaround with payments. I recommend them to my friends all the time.Thanks Pets Best!

To make a VERY LONG story short... after "spots" were discovered on my cat's lungs, a test came back from the lab with the diagnosis of "possible Lymphoma." I took Francis (my cat) to the oncologist vet, and going off the same report and xrays, gave me some grim news. Francis may have a year to live... if that... He seconded my vet's opinion - give him steroids and love and take it a day at a time. After some months of giving him the steroids slow down the progression, it seemed that it might be time to get more aggressive with the disease – or put him mercifully to sleep. But before I could make a truly informed choice of what to do, in good conscious, I HAD to find out exactly what kind of cancer we were dealing with, if there was any hope - and if putting him to sleep would be the right decision. The only catch was, the required tests were VERY expensive, but I said to myself, "this is why I have insurance for him, right?" Well... when the more expensive and extensive test results came back, it was discovered that the initial lab report was WRONG! Yes, Francis had spots on his lungs, but they were from a lung infection - NOT Lymphoma. I was upset that, because of a dodgy lab report, my poor little cat had to suffer with a treatable illness for almost a year - but I was also relieved that the illness was curable with a month of antibiotics. I can imagine that many pet owners in a similar predicament might choose to simply euthanize their pet,

I got reimbursed $1236.00 of the $1500 that I put out for my 14 month old dog's luxating patella knee surgery. It did not take very long. I have not heard from them on the claim that I filed prior to this one for the lab tests at her regular vet, which helped them to diagnose the problem though. All in all it was a good experience. Way to go Trupanion. Holistic coverage would be nice too.

I got reimbursed $1236.00 of the $1500 that I put out for my 14 month old dog's luxating patella knee surgery. It did not take very long. I have not heard from them on the claim that I filed prior to this one for the lab tests at her regular vet, which helped them to diagnose the problem though. All in all it was a good experience. Way to go Trupanion. Holistic coverage would be nice too.